Carpets And More Avaliações 

204
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very happy with my order from Carpets & More. There was almost a delay issue but they worked very hard to ensure i received my carpet on time and i can't fault the customer service and communication.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

204 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(204)

34 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience

Jason and Akram were both always very helpful, communicative and generally great to deal with. They seem to have a very wide range of quality products available and what always turned out to be the best prices I could find online.

27 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

What a great company..

What a great company... From chatting to the guys at customer service to Andy who delivered my carpet they made it easy and stress free. Delivered when they said they would and kept me informed all the way. The price was great and the service excellent. I won’t go anywhere else for carpet in the future.

5 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I was very impressed with the customer service that I received from Carpets & More. The manufacturer made a mistake on the colour of one of the carpet rolls that I ordered. Akram was able to push the manufacturer to deliver another roll to me, instead of producing a new roll from scratch, saving a lot of time. Throughout my interactions with Akram, he came across as efficient, knowledgeable, professional.

20 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Money taken and no product in return!

We paid for some samples to be sent to us. We then had an email to say these had been discontinued and our money would be refunded. This was 6 weeks ago and our money had not been refunded and all emails to chase have been ignored. It is only a small sum of money but the point is we have paid for something we haven't received. Very relieved we have not bought any flooring from this company!

10 de outubro de 2023
Avaliação não solicitada
logotipo da Carpets And More

Resposta da Carpets And More

Thank you for your review, we post samples 1st class - sorry to hear your samples were not received. We have since refunded your samples postage.

Avaliado com 5 de um total de 5 estrelas

15 year old carpets now look like new

Two friendly guys kept us updated on their exact time of arrival and did a great job of cleaning our sitting room, stairs and landing. Our 15 year old carpets are now clean and stain free and look like new. Great job lads! Highly recommended

23 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent company to deal with

Excellent company to deal with - sent samples, competitive prices and kept in touch as matter of courtesy.
Delivered capers within 24 hours of their arrival at warehouse.

14 de novembro de 2023
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Resposta da Carpets And More

Many thanks for your valuable feedback! We're delighted that you received your order and you are happy with your new flooring. Great to hear the transport team got your delivery to you within 24hours of it arriving to our warehouse!

Avaliado com 5 de um total de 5 estrelas

Excellent!

Quick and easy ordering process, fantastic customer service from start to finish and a great quality carpet to boot. Many thanks to Jason and Akram for having the carpet delivered right on time at such short notice!

14 de outubro de 2023
Avaliação não solicitada
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Resposta da Carpets And More

Thank you for the lovely review and your valued business! We are delighted you're happy with your purchase, customer service and speedy delivery. We look forward to welcoming you back if you need anything else!

Avaliado com 5 de um total de 5 estrelas

Fantastic company to deal with

Fantastic company to deal with. I needed my flooring quickly, Jason couldn’t have been more helpful and marked my order as priority. I received my flooring on time and I’m delighted with it.
Thank you Jason for keeping me updated throughout, I wouldn’t hesitate ordering from you again.

6 de novembro de 2023
Avaliação não solicitada
logotipo da Carpets And More

Resposta da Carpets And More

Thanks so much for your lovely review! We are delighted you were happy with your purchase, delivery and service. We have also passed on your kind feedback to Jason. We look forward to welcoming you back should you need anything else.

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly advisor and…

Very helpful and friendly advisor and quick delivery.

25 de outubro de 2023
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Resposta da Carpets And More

Thanks so much for the lovely review! We're delighted you found our service helpful and delivery speedy, we look forward to welcoming you back if you need anything else.

Avaliado com 5 de um total de 5 estrelas

Thank you Akhram and Jason.

Thank you Akhram and Jason.
Absolutely fantastic to deal with from start to finish. They helped us with the measurements and kept us informed throughout.
Will be ordering again as have 2 more bedrooms and some amtico flooring for the large rear extension which is being built.
Many Thanks lads

3 de outubro de 2023
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Resposta da Carpets And More

Thank you for the lovely feedback! We're delighted you're happy with your order and service received - looking forward to welcoming you back in the future! Thanks again for your valuable business.

Avaliado com 5 de um total de 5 estrelas

Exactly as ordered

Exactly as ordered. Great price.

2 de outubro de 2023
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Resposta da Carpets And More

Thanks so much for the review and valuable business! We're delighted you're happy with your purchase and price. Don't hesitate to get in touch if you need anything else!

Avaliado com 5 de um total de 5 estrelas

Jason was so helpful

Jason was so helpful, pleasant manner and followed through on everything. Carpet delivered on time with helpful driver. On Jason’s recommendation found fitter on NICF - great job.

28 de agosto de 2023
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Resposta da Carpets And More

Many thanks for your lovely feedback and valued business! We're delighted we were able to assist you in every aspect of your order, including finding a fitter! We'd be happy to welcome you back should you need anything else.

Avaliado com 1 de um total de 5 estrelas

Placed order with them

Placed order with them, was provided with delivery date. Called on the date of delivery to be told they hadn't been successful in getting hold of the flooring and they wouldn't be able to uphold the order. Apparently, they had been trying to get hold of the flooring in the days before, so they could have made a phone call to inform me about the issues they had been facing, to warn me. Disappointing that they didn't inform me and really let me down. The delivery date was last week and I am still facing delays now trying to get hold of flooring from a different company for my customer and this has had a knock on affect for my company. Really disappointing and not what you expect. Supply chains are difficult at the moment but it's not difficult to contact customers!

31 de agosto de 2023
Avaliação não solicitada
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Resposta da Carpets And More

Thank you for your feedback - we're terribly sorry to hear you were unable to get your vinyl flooring. As I'm sure you've found it's been difficult to source this particular colour from anywhere the delay has been from the factory and not our end despite our best efforts, we did see if we could get it for you in any width possible to help however no stock sadly - we should have communicated this to you sooner, our team were trying the extensive number of depots we could source it for you first.

Avaliado com 5 de um total de 5 estrelas

Great communication and very…

Great communication and very accomodating with our order.
Would recommend to anyone looking for high quality engineered wood floors.

16 de agosto de 2023
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Resposta da Carpets And More

Thank you for the lovely review and your valued business! We're delighted you're happy with your order, the communication and service. We'd be happy to welcome you back!

Avaliado com 1 de um total de 5 estrelas

Do not expect delivery on the scheduled and paid for delivery date

Paid a lot for their delivery which was scheduled two weeks after payment.
and delivery date confirmed by email.

Where they say
"We do also advise not to book fitting before delivery is confirmed by our team"
It was confirmed by email. So their excuse to me is invalid.

By midday on the delivery day nothing had been delivered.
Contacted C&M to find out delivery time only to find that the vehicle had broken down - in which case why didnt they contact me? (this did seem like an excuse to me)
Couldn't give another delivery time except that it would be the next day which is a Saturday. But I would have to wait until 17:00-17:30 on the Friday when they could confirm!!! Where I was told it would now be Monday AM. Really!!
When I asked for a refund on the delivery charge was informed it was nothing to do with them.
Massive inconvenience to me and the price this company charge is not cheap,

First and last time I would use this company and I would defiantly not recommend them.

11 de agosto de 2023
Avaliação não solicitada
logotipo da Carpets And More

Resposta da Carpets And More

Thank you for your feedback. We're terribly sorry if you experienced a delay in your order - we have looked into this and can see it was scheduled for the very next working day and have been received. Thank you once again for your valued business.

Avaliado com 5 de um total de 5 estrelas

We got exactly what we ordered with no…

We got exactly what we ordered with no fuss, and on time..

11 de maio de 2023
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Resposta da Carpets And More

Thank you for your lovely review and valuable business! We're delighted you were pleased with your purchase, we look forward to welcoming you back.

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