CarVIO Avaliações 

7.548
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Charlie was a true professional from start to finish. He secured the best deal possible, which was more than what other companies were willing to offer. After sending the proper documents, their partn... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very helpful and replied and called to answer any questions and kept me well informed about the process. Fast polite service and simple effective links explaining step by step detailed instructions on... Ver mais

Avaliado com 5 de um total de 5 estrelas

Carvio rep Bianey was throrough and described the process in detail with each step. Bianey answered questions I had and provided excellent customer service and assurance. Tow truck arrived during the... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great communication from start to finish except for 1 glitch. On initial agreed pickup day the towing company was a no call no show. After calling carvio they got right on it and pickup was reschedule... Ver mais

Detalhes da empresa

  1. Corretor de Carros

Escrito pela empresa

CarVIO buys your car. That's it. Even if it doesn't run or if it's totaled. We make it as simple as possible. Contact us and get a quote today!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

8 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(7.548)

1 avaliação nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Employees will forge your signature - beware!

Renat forged my signature on one document and was a total jerk throughout the whole process. I will never do business with such an unethical company.

21 de junho de 2023
Avaliação não solicitada
logotipo da CarVIO

Resposta da CarVIO

We apologize for any miscommunication with your previous Sales Advisor; they were not clear enough when explaining how they were completing the Vehicle Review Form on your behalf, while on the phone with you. Since then that Sales Advisor is no longer with the company. We hope to have another opportunity to provide a more excellent experience for you in the future.

Avaliado com 5 de um total de 5 estrelas

Clear Communications

Clear Communications, said what they were going to offer and stuck with it.

27 de julho de 2023
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Resposta da CarVIO

Thank you so much! We strive for a smooth and easy process for our clients. Keep us in mind if you have any future vehicles for sale!

Avaliado com 1 de um total de 5 estrelas

I sold my car to carvio and have not been paid it has been over 10 days no response back yet

I sold my car to carvio sent pics videos title everything they asked for the check came in the last owners name I told them they still sent out a tow truck to pick up vehicle after a hr of me and tow truck guy calling all the numbers we have someone finally called us and said just release car you'll have new check tomorrow it's been 10 days and they will not respond to texts and calls as far as I'm concerned at this point my car has been stolen . This whole experience has been nothing but a nightmare

18 de dezembro de 2023
Avaliação não solicitada
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Resposta da CarVIO

We apologize for the misunderstanding. We are only able to make payments out to the owner named on the physical title for compliance reasons. You're vehicle is being returned to you this afternoon (1/4), per our transport department.

Avaliado com 1 de um total de 5 estrelas

Everything went smooth in the beginning…

Everything went smooth in the beginning with getting the Offer. I was told the people that were going to purchase the vehicle would get in touch with me i a couple of days to arrange the pick up. I am in a time crunch as the house is being sold and the Van needs to be removed b4 a certain date coming up soon. I have called the rep several times and sent multiple emails with no return correspondence except a call stating that they would text or call me with update last night.

11 de dezembro de 2023
Avaliação não solicitada
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Resposta da CarVIO

There are circumstances out of our control including weather, traffic delays and other emergencies that impact local service level capabilities. We provide regular feedback to our partner branches to help them improve their transportation service. We fully recognize that your experience fell short of our standard, and we are committed to continual improvement. We appreciate your honest opinion of our services and we will endeavor to make this process more seamless for each and every customer! We will be reaching out to see if we can help resolve this issue and get your car back on track for a pickup!

Avaliado com 1 de um total de 5 estrelas

No communication, Highly Not recommended!

I reached out to this company gave them all the information including pictures and they offered me a price and changed it then said they could come pick up the truck Saturday or Monday, I never heard back from him, HIGHLY NOT RECOMMENDED!

I just received a phone call from one of the reps about my review, I was cursed out and hung up on! HIGHLY NOT RECOMMENDED! YOU WILL GET THE WORSE CUSTOMER SERVICE EXPERIENCE!

30 de novembro de 2023
Avaliação não solicitada
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Resposta da CarVIO

We endeavor for all of our customers to have an amazing experience with both our staff and our partners! You received a quote from us earlier in the year and almost had a successful deal made, but it fell through before/while your vehicle was picked up due to no communication on from your end when we dispatched the tow truck. Since we take pride in delivering a great experience for our customers we were more than glad to assist you in getting a new quote months after the original offer expired. Our sales representative was very cordial with you when trying to arrange a pickup for you and did not use any foul language while it was on your side that cut off communication. We will be reaching out to see if we can help resolve this issue and get your car back on track for a pickup!

Avaliado com 1 de um total de 5 estrelas

This was my first time using an online…

This was my first time using an online company for buying my car. I was offered 7k if I sent them my title. Then once they got it they said they made a mistake and on the price however they would pay me 2k less to go forward and I said yes at that point.
They still never wired the money as stated so then they wanted to send someone to check out the car and then they would wire me. So at this point I don’t trust them anymore because they kept saying one thing and then changing the agreement. I decided to just request that they send the title back because I didn’t want anything more to do with them.

In response to your reply
It appears that you have a canned auto reply because you already sent me the title back prior to your message
In closing I would’ve never sent you the title knowing that you would change the price and the terms of the agreement with me in order for you to get my title!. This is how you operate with the seller so save your canned response because you’re lying to the sellers who might use your services.

16 de novembro de 2023
Avaliação não solicitada
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Resposta da CarVIO

CarVIO provides a service that does not require an onsite inspection, and the quotes provided by CarVIO are provided in good faith. All quotes are subject to review and validation by our professional appraisers as well as our partners. We do this to avoid on-site negotiation by our tow truck drivers and we can ensure that customers are paid on the spot. The vast majority of our customers do not have any issues with collecting the funds. Our team is here to support you as much as possible if you encounter any issues by connecting you with the issuing bank and the local branch to resolve any problems as quickly as possible. We will be reaching out to see if we can help resolve this issue and get your car back on track for a pickup!

Avaliado com 5 de um total de 5 estrelas

Had an amazing experience!!

Had an amazing experience with Marcos Rios. Super fast and easy. Great offer and so accommodating with my schedule. Highly recommend Carvio!!

21 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Adam Puida blew us OFF

Adam Puida blew us OFF. super crappy sales rep. fire this man. he ignored our calls, texts and emails for 7+ DAYS. AWFUL!!!!

1 de novembro de 2023
Avaliação não solicitada
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Resposta da CarVIO

Thank you for this feedback. We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard to our employees.

Avaliado com 1 de um total de 5 estrelas

Nothing but problems

The amount of people that I had to talk to to get the vehicle picked up was ridiculous and no 2 people gave me the same information. I have yet to receive a check as when the car was finally picked up we were told the check would be mailed and I can’t get anyone to respond to me. Do not recommend!

17 de outubro de 2023
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Resposta da CarVIO

We appreciate your feedback greatly and understand your frustration. Unfortunately there was a title issue with your vehicle and title paperwork is processed in accordance with state regulations. There are some states that require the seller to file paperwork to complete the sale in addition to the new buyer, and if that isn't completed there can be additional correspondence and notices. This issue has been escalated to partner at local and corporate channels as well as our own management staff. We endeavor for all of our customers to have an amazing experience with both our staff and our partners!

Avaliado com 3 de um total de 5 estrelas

They gave the most money for my car

CarVio gave me the best quote for my car that I was getting rid of. Took a lil longer for the guy to get back to me than I expected, but I was happy when he finally did the following day after i gave all my info bc he was actually EXTREMELY helpful n VERY nice n like I said, he gave me the best quote out of all the other places I had spoken to. I did however have an issue when it came to the day my car was supposed to be picked up. I know the site says that weather could potentially be an issue, so I called to make sure the car would be picked up that same day bc it was raining really hard that day, and I had to have it parked outside my job on the street w no plates but the tow truck guy assured me that it definitely would be (this was on a Friday). Then at the last minute, I was called and told that they weren't coming but would DEFINITELY be coming on Monday instead, which would mean that I would have to find a place to park my car w no plates over the weekend. My boss was nice enough to let me leave it parked ON HIS LAWN bc of this whole situation bc he understood "things happen". BUT THEN.....I called on Monday morning to make sure they would be coming to pick up the car (as promised) only to be told that they wouldn't be coming until Tuesday. So I naturally got very upset and asked to speak to whoever was in charge but was just passed around to a bunch of different ppl who kept telling me the same thing, "sorry for the inconvenience, but there's nothing we can do. Nobody can come until tomorrow". At that point I was so angry n upset, but I was at work, so what could I do? I basically just said "whatever, it's fine" n I was just willing to accept it and wait bc I kinda had no choice, but I actually ended up getting a call towards the end of the day from a VERY VERY NICE tow truck driver that works for the company that apparently had a cancellation for the day and he said he could come that same day, so it ended up working out. And I was truly grateful for him bc I'd like to think he probably could've gotten off early that night but instead decided to help me out. So to the gentleman Mike the tow truck driver, u saved the day. Thank u.😁

20 de outubro de 2023
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Resposta da CarVIO

Thank you for this feedback. We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard. We appreciate your business and honest opinion of our services and we will endeavor to make this process more seamless for each and every customer!

Avaliado com 1 de um total de 5 estrelas

Liars!

Went through the whole process of selling my vehicle to this company, yet when it was time for them to send someone to pick it up, they never went through with it. I called for weeks and no answer from anyone. I called the number of the company that was supposed to pick it up and they told me Carvio never sent them the request. I ended up selling my vehicle somewhere else. Horrible service. Do not recommend.

18 de outubro de 2023
Avaliação não solicitada
logotipo da CarVIO

Resposta da CarVIO

CarVIO proudly arranges for free towing in most circumstances and typically picks up vehicles within 2 business days. There are circumstances out of our control including weather, traffic delays and other emergencies that impact local service level capabilities. We provide regular feedback to our partner branches to help them improve their transportation service. We fully recognize that your experience fell short of our standard, and we are committed to continual improvement.

Avaliado com 5 de um total de 5 estrelas

Tavonn Rocks!

Tavon made the whole process positive. He followed up in a timely manner and made sure I had everything to close the deal. Highly recommend Tavonn!

18 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

My first quote changed 2x in 1 day

My first quote changed 2x in 1 day. I would never use y’all again

18 de outubro de 2023
logotipo da CarVIO

Resposta da CarVIO

CarVIO provides a service that does not require an onsite inspection, and the quotes provided by CarVIO are provided in good faith. All quotes are subject to review and validation by our professional appraisers as well as our partners. We do this to avoid on-site negotiation by our tow truck drivers and we can ensure that customers are paid on the spot.

Avaliado com 5 de um total de 5 estrelas

They were quick & efficient

They were quick, efficient, and courteous. They conducted their business in a timely manner and I was paid right when they picked up the car. I would definitely use their services again. I would also refer their business to others as well.

3 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

These guys were awesome

These guys were awesome. They gave me a good price quote, I took some pictures, answered some questions. And they came and got my truck the next day. I’m a happy customer.

16 de outubro de 2023

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