Charlie was a true professional from start to finish. He secured the best deal possible, which was more than what other companies were willing to offer. After sending the proper documents, their partn... Ver mais
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Veja o que dizem as avaliações
Very helpful and replied and called to answer any questions and kept me well informed about the process. Fast polite service and simple effective links explaining step by step detailed instructions on... Ver mais
Carvio rep Bianey was throrough and described the process in detail with each step. Bianey answered questions I had and provided excellent customer service and assurance. Tow truck arrived during the... Ver mais
Great communication from start to finish except for 1 glitch. On initial agreed pickup day the towing company was a no call no show. After calling carvio they got right on it and pickup was reschedule... Ver mais
Detalhes da empresa
Escrito pela empresa
CarVIO buys your car. That's it. Even if it doesn't run or if it's totaled. We make it as simple as possible. Contact us and get a quote today!
Informações de contato
10650 Treena Street, Suite 204, 92131, San Diego, Estados Unidos
- 8559513335
- info@carvio.com
- carvio.com
4,3
Excelente
8 mil avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy process, fair price.
Straight forward process and I got a fair price for my Traverse.
12 de outubro de 2023
I was very disappointed with my…
I was very disappointed with my experience. Communication was inconsistent and the offer kept changing. When all documents and photos had been submitted, I received an offer of $500. I then received a text message saying that they would pay $300 for my car. My reply was that I had accepted the offer of $500. After too much time on the phone and much back and forth, they returned with offers of $350 and then $375. No Sale!
I felt as though my time had been wasted, but I did eventually sell the car to someone else for more than the CarVIO offer. Unfortunately, I cannot recommend this company.
11 de outubro de 2023
Resposta da CarVIO
CarVIO partners with many professional vehicle purchasing companies.Our representatives are dedicated to finding the best partner price available for our customers while making it as fast and easy as possible to sell their vehicle. While there might be individual buyers willing to pay more than our highest acquired price, the time and effort involved often costs more than our simple process.
Don't sell the CarVIO
I accepted an offer from CarVIO and when it came time to sell my car they came back with an excuse and offer of less then half the original offer I had accepted. I would highly suggest that you avoid doing business with CarVIO and try to find a more honest company.
26 de outubro de 2023
Avaliação não solicitada
Resposta da CarVIO
CarVIO provides a service that does not require an onsite inspection, and the quotes provided by CarVIO are provided in good faith. All quotes are subject to review and validation by our professional appraisers as well as our partners. We do this to avoid on-site negotiation by our tow truck drivers and we can ensure that customers are paid on the spot.
The vast majority of our quotes are accurate and do not require revision. On occasion there are circumstances that dictate a difference in price by our partners and can stem from vehicle condition, market value changing, or underestimated damages. We continually provide feedback to our buyers to avoid valuation errors. We are committed to improving our internal processes to avoid experiences similar to yours.
Check bounced!!!!!
17 de outubro de 2023
Resposta da CarVIO
Checks from our approved partners are issued proof positive and can be cashed from the issuing bank with your government ID. Checks deposited into an individual account are subject to the rules and regulations from our customer's bank. The vast majority of our customers do not have any issues with collecting the funds. Our team is here to support you as much as possible if you encounter any issues by connecting you with the issuing bank and the local branch to resolve any problems as quickly as possible.
The check bounced and nobody is…
The check bounced and nobody is returning my call. I feel like they stole my car. They’re supposed to buy my Tesla for $20,000 and the check has bounced and nobody is responding. I’m filing a police report today.
26 de outubro de 2023
Avaliação não solicitada
Resposta da CarVIO
Checks from our approved partners are issued proof positive and can be cashed from the issuing bank with your government ID. Checks deposited into an individual account are subject to the rules and regulations from our customer's bank. The vast majority of our customers do not have any issues with collecting the funds. Our team is here to support you as much as possible if you encounter any issues by connecting you with the issuing bank and the local branch to resolve any problems as quickly as possible.
Awesome team!
Thank you for resolving the problem so quickly!
25 de outubro de 2023
Avaliação não solicitada
Resposta da CarVIO
Thank you for this feedback. We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard. We will follow up with you directly as well.
Was great pick up my car no problems.
13 de outubro de 2023
Best offer made and solid customer service.
Sold them a car that had damage from an accident. Several companies made offers but Carvio’s came in the highest. Solid customer service experience. Driver arrived on time for scheduled pick up.
20 de outubro de 2023
I had a great experience working with…
I had a great experience working with CarVIO. Everything went very smoothly and went exactly how they stated.
13 de outubro de 2023
My experience was good.
20 de outubro de 2023
The tow truck never showed up
The tow truck never showed up. I was depending on that check now I have huge overdraft fees and payments bouncing.
20 de outubro de 2023
Resposta da CarVIO
CarVIO proudly arranges for free towing in most circumstances and typically picks up vehicles within 2 business days. There are circumstances out of our control including weather, traffic delays and other emergencies that impact local service level capabilities. We provide regular feedback to our partner branches to help them improve their transportation service. We fully recognize that your experience fell short of our standard, and we are committed to continual improvement.
It was a seamless transaction.
20 de outubro de 2023
The process online was fluent and…
The process online was fluent and amazing. The scheduling for pick up was a little bit to be desired. A better scheduling system needs to be put in place. The whole wait and we will call is not good for a busy schedule.
20 de outubro de 2023
CarVIO NOT a company of their word!!!!!!!!
CarVIO gave me a price based on my reasonable explanation of my vehicle. The price was agreed throughout the transaction, up to and including the tow company arrangements. Prior to the tow company coming CarVIO requested a $2875 reduction in price. After telling them absolutely NOT they informed me it was the 3rd party “buyers” decision. I was very disappointed and would never recommend CarVIO.
20 de outubro de 2023
Resposta da CarVIO
CarVIO offers a convenient service that eliminates the need for an in-person inspection, and we strive to provide accurate quotes with utmost honesty. However, it is important to note that all quotes are subject to a thorough review and validation by our professional appraisers and partners. This additional step ensures that our tow truck drivers don't engage in on-site negotiations and allows us to facilitate immediate payment to our valued customers.
While the vast majority of our quotes are precise and require no adjustments, there are instances where certain factors necessitate a difference in price as assessed by our partners. These factors can range from the condition of the vehicle, fluctuations in market value, or even underestimation of damages. To prevent any valuation errors, we continuously offer feedback to our appraisers and partners.
We deeply value your input and fully understand your frustration. Rest assured that we take this matter seriously, and we are actively working on refining our internal procedures to avoid similar experiences in the future. The issue you encountered has been escalated to the relevant local and corporate partners, as well as our own management team.
Thank you for bringing this to our attention, and we sincerely appreciate your understanding and patience as we address this matter.
The process was smooth and easy
The process was smooth and easy! I had no issues. I was even able to get a little more than what was originally offered.
11 de outubro de 2023
The representative I dealt with was…
The representative I dealt with was nice. Everything was straightforward and accurate too.
6 de outubro de 2023
Very easy transaction
Very easy transaction, great communication and fair price!
11 de outubro de 2023
Their 3rd Party tow service IIA is terrible!
Everything was great with Carvio, however, their 3rd party tow service IIA scheduled pick up for Friday between 12-5pm. I called at 3:30 to ensure they were still coming as I hadn't heard from them and was supposed to 2 hours prior to them coming. After the run around and 3 calls to their local branch later I was told the driver was just in the office and he was on his way at 4:20p. Their office is about 20 minutes away. We had plans, so at 5:15 I called the local office again and the prerecorded message played stating that their office was closed... Fun! Fifty-five minutes prior, I was told the driver was on his way and now have no way of getting ahold of him! It was Friday night, we had plans. We waited until 5:55pm and left. Our camera confirmed that the driver never showed. Monday morning at 7:29am, I receive a call from the driver stating that he on his way... what?!? Okay! Thankfully, my husband was home to give him the title/keys. He told me he'd be to my house in 20 minutes and showed up 80 minutes later. He waved to my kids after he loaded the car and was nice according to my husband, so he did recoupe some points... But come on! When you have a schedule stick to it or at least be decent enough to call!
12 de outubro de 2023
Resposta da CarVIO
We appreciate your feedback greatly and understand your frustration. This issue has been escalated to partner at local and corporate channels as well as our own management staff. We endeavor for all of our customers to have an amazing experience with both our staff and our partners! The vast majority of our customers have positive experiences as proven by our reviews here. We will be following up with you to get more details about this interaction and will do everything in our power to rectify this if we haven’t already.
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