Cashflows Avaliações 

We've used Cashflows's Virtual Terminal for years. Now they want to charge extra fees, with no extra service provided.
Disappointing.

I am extremely disapointed by Cashflow's recent behaviours. The company is now hiking up rates for small businesses by claiming that they are "passing on costs".

Cashflows has sent my company a note that they want to hike up the monthly rates by 35%. It is an ultimatum: either pay this extra amount or they don't want you as a customer.

Cashflows claims that they should levy this fee to "ensure PCI compliance", whilst conveniently forgetting that as their customer I have been completely compliant for the past 7-8 years without having had to pay any additonal fee to them.

I have asked very clearly, both in writing and by phone, for clarification and justification of this proposed fee-taking. So far, I have received nonsensical emails and two calls with evasive and ambigious answers to my queries.

Today, I received another call from a senior Cashflows person. It was a very awkward conversation, because not only did this person not have any intention of actually listening to the customer and trying to offer a resolution, he was also very rude. He interrupted me repeatedly, and he kept evading my simple questions. At one point during the conversation, I noticed that the caller was clearly distracted by noise from his computer and by his typing away messages on his PC in the middle of our conversation. Not exactly well-mannered.

A call last week had the same outcome. Both callers claimed to make contact to offer a “resolution”, and then both proceeded to not actually offer any resolution. They did not in fact make any effort to find any kind of solution. In fact, after dismissing my reservations and points of complaint, I was told that my company does not have to pay the extra 35% levied, but then Cashflows would refuse to provide any service my company. That is an incredibly unhelpful and smug remark to make. That is clearly more like an ultimatum – “either take it or leave it”.

The new fee-taking is unreasonable in and of itself. However, even if any fee were justifiable -which I dispute that it is – the amount demanded is utterly disproportional. How the requirements to submit an annual PCI form justifiably amount to a cost of an extra 35% every single month?

Cashflows has not clarified whether the mere payment of an extra “PCI fee” actually makes my company “compliant”. Cashflows has also not clarified whether, as no fee was demanded before, my company has previously not been compliant, in the previous periods when no extra fee was paid.

Cashflows is giving cagey and hypocritical responses, I have become very disappointed and disillusioned by their unreasonable behaviour.

I advise you to not use Cashflows, because they cannot be trusted to be sincere and straight in their policies or communications.

Avoid this set up, they have no idea what they are doing. If you want cash flow then don't go to these cowboys. They have 25% of customers on Trustpilot complaining. Avoid at all costs.

Company has completely transformed to be one to watch in the industry moving forward.

I cannot advise people enough to never use this company! Kept me waiting for 6 months got accepted threw the application process then turn me down 4 weeks later. Honestly the worst company I think I've ever done business with. There customer service is also shocking, never reply and give nothing but false dates on when they will get in contact. So many better companys out and I have now my site running within one week, took cashflow stringing me on for 6 months of nothing but false hope. Terrible company!

I had gone through the onboarding process, and at the end when I signed the document/contract, I instantly within 60 seconds started to receive traffic to my site from different parts of the world, within an hour I had over 500 hits on my site. I asked them for an explanation, as I had on my analytics shown them in coincided with signing the document from them. After over 2 weeks they gave no response, so I cancelled my account. I don't trust them, be careful

Been with Cashflows for many years, excellent service and customer support. Account Manager Laura is superb. Would highly recommend.

I have been with cashflows for 11 years and processed hundreds of thousands of transactions and more than 30 millions Eur with them. I have been very satisfied with their services. Their platform is reliable and the support is great. Thank you.

Been with Cashflows for about 2 years really happy with all that they do. The account manager that came to see me was very helpful and made good suggestions to help my company moving forward.

Thanks Guys

We have been with Cashflows since 2013 and have received the best support we can ask for. Since we got assigned an RM, Laura Stacey, our experience has been nothing but positive all round. She's dedicated and resolves to solve any issue we encounter. It's personal for Laura :-)

Cashflows have provided us with both a business account and card payment services delivered through a direct API for almost 7 years now. Their support staff and my own account manager are always very helpful. Cashflows have always been able to resolve any issue that has arisen, and In the last 7 years I have not known their servers or systems to be down once. All in all, we are very happy with the service Cashflows provide and wouldn’t use any other card processor for our primary payment activity.

Having worked with Cashflows for over a year, I can say they are extremely helpful and are always on hand to resolve any issues or answer any queries we might have quickly and efficiently. Laura and Nick have always been extremely helpful and go the extra mile to ensure we are happy with their service. The new online portal is easy to use and far better than our previous provider. Highly recommended.

I have been working with Cashflows for probably a year or more now. Any issues that come up are resolved very quickly. Any queries are always responded to very fast and they have a simple and easy to use online portal. Laura has been looking after our account for a while now and and always goes above and beyond to ensure we are happy with the service provided.

Since we started working with CashFlows in 2019 they have been excellent - the level of support that the whole team have given us an innovative start-up really helped us accelerate the growth our platform.
The new payment pages that we recently deployed have also significantly improved and streamlined our customer journey.
The access to funds to super simple and rapid, again something that really helps a growing business.
The continued payment innovations that CashFlows can offer, will enabled us to keep releasing regular and exciting updates to our customers.

Cashflows advertise 'we are here to help you during difficult times', yet during the COVID-19 outbreak, without any warning they stopped all payments and now withhold substantial funds.
I am not sure how this helps businesses? We will be moving our business as soon as we are able.

Excellent customer service and very competitive pricing.

Very thorough and professional service from start to finish when setting up the account.
Worked with cashflows now for 15 months, again very efficient in everything they do
Would recommend Cashflows to anyone

We have been using Cashflows for over a year, they are incredible helpful on the telephone and quick at resolving issues. We recommend their services with 100% trust!

Have faith in this brilliant company!

Thank you

Great company. been with they will over 3 years customer service very helpful.
Keep up the good work guys.
Regards
John

I will start with what I dont like with Cashflows (CF).

They seem to not know exactly their policy. There Enterprise Sales Manager who seems to care more about numbers on the board rather than getting a client set up correctly.

What do I mean.

I called up CF to request a quote. The sales person told me their rates. I was very clear about my business model as we are in the health niche... So I am aware it is at the higher risk level.

I provided all that they requested previous processing history, website, bank details and what have.

I was taking through what they call on-boarding process. Which is essentially and email sent to you where you would have to forward your details to them. Now this process took around 1 week or less.

I also provided info to their onboard team.

At the end I was approved I believe by the Thursday.

So on the Sat and Sunday, I had processed around £900 maybe below that.

On the Monday I was told my account on hold. They asked me to confirm the orders of each card (which I did) and address so we can release your funds. But this needs to be approved by a woman in the fraud team. Im sure shes doing a great job for them. But as the client she kinda made me feel like a criminal on the phone.

After providing this info. They then did more delay methods, or moving the goal post asking for information that was beyond my possibility. And any information I provided was not valuable.

Then asking me to resend the same info I sent to them during the onboarding stage.

The salesguy called me... bluh bluh questions.

By Friday I was told my money will not be released and held for 90 days.

The reason? They did not feel comfortable with my business.

This is the risk us merchants have with these useless services. I paid good hard money on advertising.

Why was this not done from the very beginning.

As of the time writing this. We have still not received any chargebacks or refunds from the customers.

Heres that I like about CF.
The customer service lady I initially spoke with very happy and bubbly. She will put a smile on your face.

I would really think twice about using Cashflows for your payment services. Only if you plan to process £10 per day just maybe they wont hold your money.

I will consider taking this down if and when I get my money back.