Casoola Avaliações 

i played here a week ago an amazing experience,genesis global is my all time favourite brand of casino

I like to play casinoes and tried out several casinoplatforms. Then I tried out Casoola and liked it right away! Not because I started winning right away, but because of the entertaining graphics, the easy withdrawels, and most of all the serviceminded support that helps you right away if it is something you dont understand - Casoola is now my favourite platform to play casino. To be recomended!

This is most untrusted casino ever.not recommended

Under no circumstances use this company. They sent me a third party declaration form to fill in ( more than once ) and requested passport ID all of which I was told had been filled in satisfactorily.I was told everything had been verified, I was also informed that my winnings of £700+ had been cleared for payment, and still NO payment has been received as they are now saying they will not make the payment as I used my partners third party card. My question is why send me a third party declaration form asking for, passport, birth certificate, bankcard, bank statements, proof of address both mine and my partners if they had no intention of honouring this payment. I will now leave this in the hands of the Gambling Commision as Casoola are happy to take your money but are not happy to honour your winnings. Avoid this company at all costs.

Well, after my last review of this company - I just felt it necessary to call them out on now being LIARS...
The reply to my 1 star below is to point out the T's and C's but now I have been advised that I would have received a pop-up advising myself that I would have to adhere to certain 'betting rules' and I would have had to click OK to carry on.
Well this is utter lies and rubbish - as previously mentioned, I have worked in the gaming industry for a much bigger company that this poor-excuse of a business and I would have read and really looked at any so called pop-ups!
So now you can add liar to the list of what this company is.
Please note, I have emailed your so-called 'customer support' team with some rather honest feedback - please have a look and enjoy!
Lastly - Cee U Next Tuesday

Brill fun and great customer service used the welcome bonus was enjoyable not just all take take like some of the online casinos I had hours of fun 😀

After making my first withdrawal was a bit worried after reading bad reviews on here, withdrawal was in the bank after about a 24hour wait, my 2nd withdrawal was asked to verify my account, I did this not a problem and very easy to do as long as you have all the correct ID etc , DL, Passport, proof of address and proof of payment you used to deposit. As soon I was verified money in the bank same day - all your favourite games and a further great selection of games to play 100% recommended

Was enjoying this site but tried to withdraw my winning. Didn't get verified because of no photo I'd. I sent in bank statements, birth certificate,utility bills still not acceptable was told to apply for citizenship card to prove my identity. Absolutely gutted won £90 and it looks like I won't be getting that back. Unfortunately I have asked to have all my deposits returned as I can not enjoy my winning. Such a shame been on sister sites no issue whatsoever at all. Will be closing every account from this company once I get my money back.

Disbelief at the shocking service I have received from Casoola.

I signed up, got myself a nice £90 win. All verification steps were performed and clicked withdrawal on the 6th November….

It’s now the 14th December and I am yet to receive my winnings.

Communication from this Casino is awful, the worst I have ever experienced, once you actually receive any communication, expect to wait at least 3/4 days or more for anything semi- constructive… expect more generic read from the book kind of responses… we appreciate your frustration blah blah blah.

Back to the issue itself.

* Clicked withdraw nothing received for days
* Contacted Casoola, who then tried to blame me for not receiving winnings and to check accounts etc.
* Weeks later, Casoola confirmed there was an issue with payment provider
* I was then promised a refund providing I screenshot PayPal profile etc which I provided immediately

Since doing so, zero communication… LIVE CHAT complete waste of time!

I am in utter disbelief with the actions of this Casino… it’s by far the worst experience I have ever had to endure with any company in my life… yes that bad!

I WILL BE AVOIDING THIS CASINO AT ALL COSTS!

Does anyone know how I can take this further with a commission etc?

I don’t want this experience to happen to any other good people out there… any feedback would be great.

Thanks

Rich

I deposited £10 won 50 withdraw 2 wks ago they asked to verify my account I sent it over a wk ago I spoke to live chat told them it's a terrible site and when I get my winnings I'm closing my account 2 hrs later I get a email saying my account is closed. Absolute scam. And still haven't received payment

This casino is one of the worst I have ever used. Made a withdrawal request and had to use my partners bank account to do withdrawal. Spoke to live chat and have had to send in 3rd party documentation on numerous occasions because the information I was getting was incorrect. Getting told one thing from one agent to be told later from another that information was missing and having to resend documentation 3days after 1st sent. As for my withdrawal I am still waiting on this being complete and anytime I try to get an agent to contact the payment team I get told to be patient..... it has been over 2weeks since the withdrawal request was made...... seriously considering considering UKGC regarding this company and its service as it is terrible!!!!!

worst casino ever... i dont know what they using there... after 400 spins on book of dead i didnt get any single bonus and all games just going dead...

Never joined I'm leaving a bad review after reading the bad reviews it's so upsetting that these people are not being payed after winning.
Glad I read the negative reviews, I certainly won't be joining, not scamming me!!

I have re scored my experience.

I had raised a dispute regarding some winnings, and despite my issue taking some time to be resolved, and not being exactly what I wanted, I have to say casoola did bring my issue to a satisfactory conclusion, which is why I have re scores.

The reason for 4 stars is I really like the layout of the casino, they have good games, and generally they are responding to queries.

My advice for anyone playing this, or any casino, is carefully read the rules, ensure none of them are breached, and ensure you have evidence of your address, bank details in your name etc ready to verify. As I say, you can expect this with any casino so no problem sharing this.

To the casoola team who responded to my feedback, thank you for your support in resolving my issue.

Had a good time playing on Casoola casino app easy to use and faster than other sites to deposit and withdraw friendly and helpful service and bonuses are very reasonable

Fast and efficient service from the advisor.

Casoola was recommended by a streamer I really rate, so signed up without hesitation. Site is fine, great selection of games. Customer service on both live chat and email is friendly and almost instantaneous. But here’s the rub. The promises don’t translate into action. Verification process was painful. One team tells me I’m fully verified and nothing else required, then another team says there’s more info required. Back and forth…I work in fin services so I totally appreciate the importance of KYC, but teams don’t seem to communicate efficiently with each other if I’m getting different stories. All the while I’m waiting for withdrawals I’ve requested getting on for a week ago, which are apparently being held up because it’s a ‘larger’ win. In actuality, the win is contextually only a bit more than I deposited. Detest having to chase things that should happen automatically.
There’s lots of good things about this site, and they really make all the right noises. Don’t get me wrong, there are many outfits out there that don’t even respond and Casoola aren’t one of those, but the proof is in the pudding, and as I speak, the pudding is severely wanting….

Problem sorted immediately after escalation. Credit where it’s due, so more stars added. Aside from needing to chase a little too much, a decent online casino

Very happy with casoola. would definitely play again. Thank u for your customer service uses where very helpful.