NOG NOOIT EEN CASINO GEZIEN DIE JE ACCOUNT NIET WIL SLUITEN ER VALT HIER OOK NIKS TE WINNEN NIET AAN BEGINNEN OM HIER TE SPELEN
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Veja o que dizem as avaliações
Tengan cuidado con este sitio de apuestas. Es el peor que encontrarán en internet. Son un grupo de estafadores y la empresa no es de fiar. Envían el dinero a sus cuentas muy rápido, pero si ganas, n... Ver mais
Deposit £20, receive £20 bonus. Don't go into the bonus at all. Don't make any bets above the bonous amount. Come back today and find my account is blocked; with no live chat or phone su... Ver mais
A empresa respondeu
Worst casino ever existing in this universe.Cant be that bad i was thinking but in the end YES ITS TRUE IT CAN. 0 common knowledge and experience of customer service they keep asking you the same q... Ver mais
Detalhes da empresa
Escrito pela empresa
Casoola is the casino by robots for humans and robots – in here, you will find your favourite online casino games including video slots games, live casino games, scratch cards and many more.
Informações de contato
28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex,, XBX 1301, Ta' Xbiex, Malta
- casoola.com
Infirmação importante
1,3
Muito Ruim
270 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good variety of games and very…
Very good variety of games and very easy to use this online casino platform, costumer service is very good , the only bad thing is with the withdrawals processing time , my first two withdrawals with this casino were quite fast after they reviewed my documents, and now after all been verified and reviewed I thought that will be even faster in future withdrawals, but no , I’ve just requested another withdrawal on the 16th and today still not been reviewed, and like this I won’t receive my funds as soon as I predicted, it’s all good to me but I just think they could improve in that aspect. But overall it’s a very good casino.
18 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Mario Miguel,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Please note that if you are referring to a pending withdrawal, you can contact our Customer Care via chat, and they would be more than happy to provide you with an update. As per standard procedure, please allow 48-72 hours for our payments team to review your withdrawal. In the case that our relevant department blocked your account, you should have received an email to inform you about what happened to your account and how to proceed.
If you have any further questions, please do not hesitate to contact us.
Casoola Team
got a agent on from casoola his name…SYLVIO
got a agent on from casoola his name was SYLVIO nothing was to much trouble to him and helped me from start to finish so if you have to get in touch and you get SYLVIO you will be in very good hands and will do there very best to resolve your problem
16 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Alan,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
Theft of money.
Deposited money to play which the screen kept loading and transaction was supposedly void... money came out my bank and nothing showed in my account. Sent over bank statement proving this. It has been 10 days of excuses of investigation. I should of stayed away after my first time. This casino delays payout and steals your money! Not going back.
It's now been 21 days and they are full of excuses and only offer me an email to complain to. Horrible company.
Day 26... being ignored now. No sign of my robbed money. More chance of madeline mcann being found than receiving my money back!!!
Day 28... this is some bleak relationship right now as the ghosting is real. What did i do to deserve this? Cmon casoola, i thought you where different and not like the others. Away to cry into my pillow now because you've broken my heart.
Yawns... lost track of days. Still no money back. Issue passed to askgamblers. Received 1 generic response and a futher non reply to my reply... go figure.
This website needs reported and shut down!
24th Dec and still waiting...
15 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Claire,
Kindly note that our payment provider has returned with an update and due to a technical issue from their end the Deposit transaction could not but completed. As a result of this Deposit funds have now been credited onto your account on the 31st of January 2022 accordingly.
We would like to apologize for the delay in your case, should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
Stay away from any linked to Genesis…
Stay away from any linked to Genesis group, 2 weeks so far and my withdrawal not processed. They authorised it said its in the way, then text to say there was an error and request it again. They then asked for me to verify my last deposit method which I did now they want me to verify a card I used 2 years ago??? Clearly using verification process to delay or stop withdrawl. They lost their licence once before due to scamming customers, no change at all. You can see most of the good reviews are invited reviews with no name. Take from that what you will but I would avoid at all costs.
12 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Jason,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
Bernard so helpful
I was struggling to get verified didn't understand and bernard help me put up with my moaning and went back an forth to help so thumbs up to you mate
10 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi David,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casoola Team
WARNING
WARNING, please do NOT play on this site won some money 2 weeks ago still not received my money and I don't think I will. Did not reply to emails. Just lie after lie. The excuse they gave me the it was a technical issue by world play. No idea why they treat "customers" this way. They just steal people's money. Have reported them to the Gambling Commission, Action Fraud based in the UK and to the police.
8 de novembro de 2021
Avaliação não solicitada
Very bad pay out system
The whole experience on this site has been one not to remember. The process when you withdraw is slow! Quick to take your deposits but amateur at getting your winnings paid out. LOOK ELSE WHERE PEOPLE. There is far better services out there.
8 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Barry,
Please note that the delay has occured due to multiple documents that where sent in delay compared to the day we have requested documents, which was the next day after your withdrawal request.
I am glad to inform you that your withdrawal has been released from our end on 11.11.2021. Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.
Regards,
Casoola Team
👌👍👌 👍👌👍 👌👍👌 👍👌👍
5 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Michael P.,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casoola Team
I have full trust and have been a member for a 3 years.
I have full trust in this casino and have no issues.
5 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Lee Marksby,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
Best site ever
Best site ever! Easy to cash out and never no problems. Love it
5 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Jessica Hooper,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casoola Team
Bonuses and games are awesome
5 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Skye Chesmur-Taylor,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
I wish I could give a better review as…
I wish I could give a better review as the actual website is really good but the withdrawal process is a nightmare. Still waiting on my money for a week and nothing has been processed! No contact from the team giving a reason why it hasn’t been processed. So many other sites offer quick and easy withdrawals.. so why can’t you?
4 de novembro de 2021
Avaliação não solicitada
Resposta da Casoola
Dear Nick,
Kindly note that your Withdrawal has been processed on the 17th of November 2021, should you have any other queries do not hesitate to contact us.
Regards,
Casoola Team
Stay away from this casino they take…
Stay away from this casino they take your money and never pay out anything from
Genesis is just a scam I won 2100 from spin it and they ended up taking months and just gave me my deposits back now I’ve won 1200 on here I didn’t think it was a sister site and I’ve been waiting 3 months since verification and it still says it’s under review, I just know they are going to do the same because they can’t hack people winning! Such a scam stay away!
27 de outubro de 2021
Avaliação não solicitada
Resposta da Casoola
Dear Oliver,
Thank you for contacting us and we are sorry to hear of your experience.
We have reviewed your account and we can see that on the 1/11/2021, the relevant team have sent you an email regarding the status of your withdrawal.
We kindly ask you to refer to that email and if you have any further queries, please do not hesitate to contact us back.
Kind regards,
Casoola Team
My experience was wonderful
My experience was wonderful. Deposit with bonus and played threw and won myself some money (•‿•) deposit was so fast and had in my account in 3 days!
25 de outubro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Tim,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casoola Team
goodgoodverygood
25 de outubro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi TF,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
It's been a great experience thank you
24 de outubro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Teresa,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
Not as good as the last one sorry:/
Usually don't mind just casino but the 10 free spins that you offered me on one of the worst games in my opinion starburst is like horrible it's a horrible game and off 10 spins I got 18 cents that is it 18 cents so just saying it's pretty much like what was the point of giving it that bonus like there was none that's how I feel right now anyways you always give the minimum percentage 10 cents a spin I get it if you would have been giving away 100 free spins but on 10 spins you could have put it to at least a dollar or 50 cents at least at least that then it would be maybe worth it a little more anyway sorry this review isn't as good as the last one I'm just being honest
24 de outubro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Kim,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casoola Team
Such a shame!.
Such a shame!.
All was great to start winnings we're received.... Now have £185 stuck in limbo :/.
NO response to emails at all despite sending a few or more.
And still no winnings despite being fully verified via documents
Poor email response, now can't deposit.
Have followed the Instructions and tried to withdrawn via both Paypal and card as my methods but still nowt.
Want my winnings!!!!
21 de outubro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Julie,
As informed via email today 25/10/21. Your withdrawal must be made to your card as this was the last payment method used for deposit. We will cancel your withdrawal to paypal once again. Kindly follow the instructions sent via email today.
Regards,
Casoola Team
Update 29/10:
We are happy to inform you that your withdrawal has now been processed and the funds should reach your account shortly.
Should you have any further queries, please do not hesitate to contact us back.
Kind regards,
Casoola Team
Very poor service
Very poor service, got my account verified and was told my pending withdrawal would be processed as soon as possible, nearly 2 weeks later I’m still waiting, go onto live chat and get told the same thing every time, “ your a top priority, I thank you for being patient, don’t use site, there plenty other good ones out there and this isn’t one of them
20 de outubro de 2021
Avaliação não solicitada
Resposta da Casoola
Hi Katie Roger,
Kindly be informed we sent you an e-mail on the 11th December 2021 regarding your account. Should you have any other queries, do not hesitate to contact us accordingly.
Regards,
Casoola Casino Team
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