Both drivers on outgoing and return journeys were polite and professional. We were picked up on time the drivers were very helpful in loading all our festival gear in the car and did amazingly wel... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Perfect. I had a worrying early hospital appointment so booked a taxi. Text information confirmed he was on his way and taxi was waiting dead on time. Thank you. Great service and I will use again.
I use Castle Cars regularly, at least once a week to the supermarket and then back home and for any other journeys I have to make. I have dealt with Castle Cars for many years and would not dream of... Ver mais
I received a quotation immediately. I confirmed and received a confirmatory email. I also received notification when the driver was on route and details of the vehicle registration etc. They arrived o... Ver mais
Detalhes da empresa
Escrito pela empresa
We are a Tonbridge Based Taxi, Private Hire and Chauffeur business that has been trading since January 1995. We offer 4 to 8 passenger vehicles every day of the year, usually 24 hours a day. This is dependant on staff holidays etc for the period from midnight to 4am but if pre-booked can usually be accommodated. We will go anywhere, local or long distance and average over 200 airport transfers per week. We also offer an executive / wedding service in a suitable vehicle. Please call for details. All vehicles take cash or card payment, and we can also offer business accounts on request. Castle Cars has an excellent reputation for standards and reliability and has won many awards both locally and nationally including top 3 for 10 consecutive years winning in 2021 and again in 2025 of the Small Private Hire Company of the Year, given by Professional Driver Magazine. We are also a Times Small Business of the Year Winner, as well as several others. Our Google Reviews averaging 4.8 / 5 from over 1000 different passengers back up how well we are regarded by past customers.
Informações de contato
Castle Cars Tonbridge Ltd, 11a Munday Works, Morley Rd, Tonbridge, Kent, TN9 1RA, Tonbridge, Reino Unido
- 01732 363637
- info@castle-cars.com
- castle-cars.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Taxi late
Taxi late, missed train and connecting train, and consequently my work meeting. Payment machine didn’t work- my week is off to a very poor start

Resposta da Castle Cars Tonbridge Ltd
Totally reliable
Totally reliable. Booking in advance was easy. Very helpful text messages to tell us that the taxi was on its way, and then that it had arrived. Smooth driving, courteous driver. 100% satisfied.
Excellent experience - Again
This is going to sound boringly repetitive but again: On time; Very friendly and helpful driver; very safely driven; nice sms alerting service; all of which makes next time's trip to the airport a no brainer when it comes to choice. Thx guys
Easy to book - excellent service!
Easy to book.
Prompt & reliable, the app link they send you shows your taxi en route to you - excellent!
Drivers always have been exactly what good taxi drivers should be: excelllent customer service!
Can only recommend!
This is a very reliable taxi company
This is a very reliable taxi company . When you are in the taxis you feel safe which is important nowadays..the drivers are always on time.sometimes they are even early..
They will chat to you if you want to talk.. the Office staff are so polite and very helpful .a truly good company ,I won’t use anyone else . Julie W
Good service
The driver arrived promptly and was friendly and extremely helpful.
Good all round
Prompt arrival for pickup, clean vehicle, courteous driver and reasonable price. Good communication via text message
Great service and comms
My son had to be collected from school one evening. Castle Cars made sure I knew when the car was en route, the car and driver details. The driver was on time and called after 2 minutes when he could not see my son. All resolved and no issues but very efficient and considerate.
Always reliable
Always reliable, good service, easy to book.
First class service as always
First class service as always! Terry picked us up personally- so good to see a friendly face at the end of a long trip.
Always punctual and good communications. Easy to book .
Great reliable service .
Excellent
Easy to book, good communications. Punctual and friendly.
Excellnet
Punctual and a very professional
Punctual and a very professional and friendly driver. Car was spotless and well maintained. I will definitely use Castle Cars again.
Always helpful and extremely good…
Always helpful and extremely good service with the drivers and operations staff. Cars are well-maintained and immaculate.
Very Good Company.
Excellent service
Another efficient, punctual and friendly driver from Castle Cars Tonbridge.
Excellent
An excellent service: clear and easy communication, fair pricing, prompt and friendly drivers. Highly recommended.
Help with parcels on a rainy Tuesday
Needed to take birthday gifts by train on a very wet day, driver arrived in good time and helped me get out of the car with my parcels at the station. Friendly and courteous. Thank you for your help.
Excellent for Airport Runs
I booked Castle Cars for a journey from Heathrow to Southborough and the service was exceptional. The booking process was simple and straightforward, with clear communication throughout. The driver was courteous and professional, drove safely, and the car was clean, comfortable, and spacious enough for us and our luggage. I have used them many times - they have never let me down, and I am very happy to recommend them.
An awful rainy day but Castle Cars on…
An awful rainy day but Castle Cars on time , great journey and friendly knowledgeable driver. I always use this company as they are so trustworthy.
Excellent again today with Terry
Excellent again today with Terry. I’ve used Castle cars for years and they’ve never let me down
Every time, perfect service
Every time, same perfect service, thank you! Today I was driven to Heathrow by Steve, great experience! Thanks Steve and Castle Cars!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







