A huge thank you to Kelseigh Clark for sorting out our latest invoice so so quickly. Past experience - reluctant advisors, but Kelseigh was quick with what to do, guided me to attaching a picture of... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
If i could give 0 stars i would! Appalling company with rude staff. Avoid at all costs! Our complaints echo those of the other contributors. No contact until huge late payment fees have been accrued... Ver mais
A empresa respondeu
Patricia was lovely! Got into a kufuffle with our bank security trying to make my monthly payment and she was so patient and understanding with me during my attempts to pay . And as I was getting more... Ver mais
A empresa respondeu
Had a complicated problem with some invoicing - as a business we have multiple accounts with Castle Water. Heather Stevenson was very helpful and took the time to sort out the first part of our probl... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Castle Water
Escrito pela empresa
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Escrito pela empresa
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Informações de contato
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Reino Unido
- 01250 718700
- castlewater.co.uk
4,5
Excelente
28 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Heather was very helpful and…
Heather was very helpful and sympathetic, and has efficiently passed me on to the next stage
15 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Heather was very helpful, sympathetic and efficient when resolving your query.
Kind regards,
Ellis
friendly helpful with correct…
friendly helpful with correct information, Tom I think his name was
15 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Ted,
Thank you for leaving us a 5-star review. We are happy to hear that Tom was helpful and friendly when resolving your query.
Kind regards,
Ellis
Quick and easy information
Customer service were able to answer my questions very efficiently.
15 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that your advisor was very efficient when resolving your query.
Kind regards,
Ellis
Thank you Rhys for making the change of…
Thank you Rhys for making the change of premises request very easy.
15 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Christine,
Thank you for leaving us a 5-star review. We are glad to hear that Rhys resolved your query with ease.
Kind regards,
Ellis
Very satisfactory service
The speed in which my enquiry was handled was refreshing. The helpfulness of the operative named Melissa. The whole process and outcome of my call was painless.
15 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Simon,
Thank you for leaving us a 5-star review. We are happy to hear that Melissa was very helpful when resolving your query.
Kind regards,
Ellis
resolved my issue promptly
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Ann,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor resolved your query promptly.
Kind regards,
Ellis
I spoke to Tracy Arthur
I spoke to Tracy Arthur, who dealt with the issue immediately and then very quickly provided a solution. Excellent Customer Service from Tracy
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Simon,
Thank you for leaving us a 5-star review. We are happy to hear that Tracey provided excellent service when resolving your query.
Kind regards,
Ellis
Thanks William!
Phone was answered quickly and colleague was helpful, could locate the account and queried invoice and had a suggestion for next steps. William from Glasgow - thanks William
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Delyth,
Thank you for leaving us a 5-star review. We are happy to hear that William was helpful and quick when resolving your query.
Kind regards,
Ellis
Carole was very friendly and personable…
Carole was very friendly and personable and listening to my request and proceeded to resolve and more in the one phone call.
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Kelly,
Thank you for leaving us a 5-star review. We are glad to hear that Carole was very friendly when resolving your query.
Kind regards,
Ellis
really helpful and explained everything…
really helpful and explained everything thoroughly in detail.
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Susan,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful and thorough when resolving your query.
Kind regards,
Ellis
Best customer service I’ve had in the…
Best customer service I’ve had in the last year. Friendly, efficient.
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Mr Norris,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor provided great service was friendly and efficient when resolving your query.
Kind regards,
Ellis
Honest and professional response to sort a customer query
Positive and human understanding of a glitch with the online portal; practical support to get the problem sorted in minutes over the phone; a professional but friendly manner which recognised the mild frustration and took that away nicely!
Thank you Tracey Arthur - you do Castle Water proud.
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Tracey was professional, friendly and positive when resolving your query.
Kind regards,
Ellis
Michal was absolutely amazing on live…
Michal was absolutely amazing on live chat! Amazing from start to finish :)
14 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Sasha,
Thank you for leaving us a 5-star review. We are happy to hear that Michal provided amazing service on our live chat when resolving your query.
Kind regards,
Ellis
Daniel Gratten was helpful in make me…
Daniel Gratten was helpful in make me understand why our bill was doubled this month.
13 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Mrs Patel,
Thank you for leaving us a positive review. We are pleased to hear that Daniel was very helpful when resolving your query.
Kind regards,
Ellis
Heather provided a great service level
Heather at Castle Water provided a great service level and customer experience. Heather was very knowledgeable and dealt with all of my queries well. I am glad that Heather took the call. 5 Stars. Top level.
13 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Graham,
Thank you for leaving us a 5-star review. We are glad to hear that Heather was very knowledgeable and provided great service when resolving your query.
Kind regards,
Ellis
Great assistance from Oliver Dickens
13 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Oliver was great assistance when resolving your query.
Kind regards,
Ellis
Josh was extremely helpful and polite
Josh was extremely helpful and polite. i hope he concludes the case
13 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Josh was extremely helpful and polite when resolving your query.
Kind regards,
Ellis
As a business owner I found castle…
As a business owner I found castle water very unprofessional and they do whatever they can do to fine you . You have got to be careful they will charge late payment fee as I h as the actual water you have used. Stay away from this company.
13 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for taking the time to leave us a review and sharing your concerns. In order for us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this we will be in touch.
Kind regards,
Ellis
Great service from Steven
Great service from Steven. He was helpful, polite, and resolved my query promptly. Thanks for your assistance! ⭐⭐⭐⭐⭐
13 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Steven was very helpful, polite and prompt when resolving your query.
Kind regards,
Ellis
Excellent customer service
I spoke to Thomas Mills regarding an ongoing issue and he sorted it out with minimum fuss or stress. He was extremely pleasant to deal with and very helpful and is an asset to Castle Water. Well done !!
13 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Jackie,
Thank you for leaving us a 5-star review. We are glad to hear that Thomas was very helpful and provided an extremely pleasant service when resolving your query.
Kind regards,
Ellis
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.