First class Julie!! I spoke to a lady called Julie today who was extremely pleasant and professional and helped me solve my cancelled direct debit very efficiently. Full marks Julie and thank you!... Ver mais
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Veja o que dizem as avaliações
I spoke with Paula who I honestly have to say went well above her pay grade with her help and support! She advised me on what to do and how to go about making the necessary changes to make sure I was... Ver mais
A empresa respondeu
Rachel from Sheffield was outstanding. She was very patient and helped me resolve multiple accounts efficiently. Even towards the end of the call, when I was quite tired, her energy and willingnes... Ver mais
A empresa respondeu
I spoke at length with Julie who was caring, kind, sympathetic and the patience of a Saint. I rambled on forever. I am 61 years old and I've called a lot of call centres in my time. I've never spo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Informações de contato
ST4 4TW, Stoke-on-Trent, Reino Unido
- service@water-plus.co.uk
- www.water-plus.co.uk
4,1
Muito Bom
3 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Communication is key, but you failed at every turn
Having been told an original start date I received an email saying to 'leave it all' to you, which I did. Having received no communication at all, I chased whether the transfer had happened. My existing supplier told me it hadn't because I had not given notice (so I obviously couldn't leave it all to you!). I then gave notice so was given another date one month later. This also passed with no communication from you until I again asked if it had happened. I was told it had been refused by my supplier, but no explanation as to why. I was finally given a third date which did take place. I had no information regarding how to provide a meter reading and sales had no idea. Nearly a week later I received an email with account details. I also received a letter with the wrong transfer date . Communication is so important but you have failed so much with this account.
21 de abril de 2026
Resposta de Water Plus
Hello
Thank you for getting in touch.
I’m sorry to hear that you’ve had reason to raise a complaint, and I appreciate you taking the time to contact us. Your concerns have now been logged, and a dedicated case handler will be in touch with you within 10 working days to discuss this further.
Please be assured that we are keen to understand your concerns fully and work towards resolving this matter for you.
Kind Regards
Natalie
Water Plus
Julie was excellent can not fault or praise enough
I spoke at length with Julie who was caring, kind, sympathetic and the patience of a Saint. I rambled on forever.
I am 61 years old and I've called a lot of call centres in my time. I've never spoken to a person like Julie. Absolutely wonderful.
21 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hi Alison
Thank you so much for taking the time to leave a review about the service you received from Julie.
Its fantastic to hear that you found her to be caring, kind and sympathetic.
Kind regards
Andrea
Water Plus
FRAUDS
FRAUDS - Now taking random amounts from our account without explanation, the complaints team does not exist. We had to cancel Direct Debit in the end as we have no idea what they are doing (nor do they I suspect!)
21 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Richard
Thank you for getting in touch.
We'd be happy to discuss any concerns you may have.
I've selected the 'Request Information' option so you can provide your account number and contact details.
Kind Regards
Natalie
Water Plus
helpful and informative
21 de abril de 2026
Resposta de Water Plus
Hello,
Thank you for getting in touch with a review.
It's great to hear that you received such helpful and informative service and will I pass on your appreciation to the agent.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
It was complicated for me but the agent…
It was complicated for me but the agent I talk to go through everything and simplify it for me. Easily sorted. Her name was Paula. She is a great asset to you thanks
20 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Aykut
Thank you for getting in touch with a review.
We're happy to hear about the great service that you received I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I got someone explaining the process of…
I got someone explaining the process of the billing that is very high up to £32000 from £45 a month suspected a leak or faulty meter which will do the process sooner and get billed appropriately
20 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Belinda
Thank you for taking the time to leave a review.
Its great to hear that our advisor explained everything to you and helped to solve your query.
kind regards
Andrea
Water Plus
Paula was very helpful with everything
Paula was very helpful with everything
20 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Billy
Thank you for sharing that you found Paula to be helpful with your query, and for taking the time to leave a review.
I will make sure that this is passed on to Paula.
Kind regards
Andrea
Water Plus
Online support
The online support was excellent—quick to respond, clear in communication, and genuinely helpful throughout. My issue was resolved efficiently, and the whole experience felt smooth and stress-free.
9 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello
Its fantastic to hear that you found our online support to be smooth an stress free.
I am pleased to hear that your query has been resolved efficiently.
Thanks for taking the time to leave a review.
Kind regards
Andrea
Water Plus
Avoid this Company
I Signed up with waterplus through an agent (switch shift ltd) who advised on the phone(recorded) my bill would be around £45
Imagine my surprise when 1st bill was over £90, next bill £90
Contacted water plus online, weeks later they called when I was out of office, I contacted again & this time about a week later I received a call by water plus representative who agreed that the amount isn't correct & agreed to look into the matter, he also said they had issues with agent misleading customers.
He called back to say his supervisor needs to be involved & asked if I would like to call or have the supervisor call me.... it's over 3 weeks ago.... still waiting ... still paying.I feel I have been mislead by agent & let down by water plus. Avoid this company !!
6 de dezembro de 2025
Avaliação não solicitada
Resposta de Water Plus
Hello John
Thank you for getting in touch.
We'd be happy to discuss any concerns you may have.
I've selected the 'Request Information' option so you can provide your account number and contact details.
Kind Regards
Jav
Water Plus
First class Julie!!
First class Julie!!
I spoke to a lady called Julie today who was extremely pleasant and professional and helped me solve my cancelled direct debit very efficiently.
Full marks Julie and thank you!
Regards,
Ken
17 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Ken
Thank you for taking the time to leave a review regarding the service you have received from Julie.
Its fantastic to hear that she was pleasant and professional, and that she helped to solve you query.
I will make sure that this is fed back to her.
Kind regards
Andrea
Water Plus
Delt with Julie twice now and she is…
Delt with Julie twice now and she is amazing.
Never a job to difficult she knows her stuff and has always sorted it out.
Thankyou
17 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Holly
Its great to hear that Julie has been able to resolve your queries both times you have spoken to her.
Thank you for taking the time to leave a review.
Kind regards
Andrea
Water Plus
Water Contract.
Mandy absolutely got what I required for a fix to the exhorbidant charges we have been subjected to as a trust. The fix was perfect and we now have the correct water contract set up.
17 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello
Its fantastic to hear that Mandy was able to resolve your contract query to your satisfaction.
Thank you for taking the time to leave a review.
Kind regards
Andrea
Water Plus
Resposta de Water Plus
Hello Sheena,
Thanks so much for taking the time to leave a review.
Its great that you found our service to be helpful and friendly.
Kind regards
Andrea
Water Plus
Prompt and efficient
My call was answered quickly, and Paula was professional, friendly and very helpful. My query was responded to promptly and I received the required form within a few minutes of ending my call.
16 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Norma,
Thank you for getting in touch with a review.
It's great to hear that you're happy with the excellent service that you received from Paula and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Siama is brilliant
I hope i spell Siama's name correctly, she was professional, helpful, fast at understanding the issue and provided a fast turn around solution on the phone.
16 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased to hear that you're happy with the helpful and professional service that you received and swift resolution of your query.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Not the best so far.
The first contact i had from water plus was 3 months after signing a contract, and 3 days after the contract had started. I thought they had forgotten of my existence.
Suddenly they want passwords, and giving me information that I should have made some time ago.
Not a good start to a new venture.
15 de abril de 2026
Resposta de Water Plus
Hello Phil,
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
Please email us at service@water-plus.co.uk with your account number(s), contact details and brief summary of what's happened.
I hope you’ll allow us the opportunity to look into your concerns as we really want to resolve matters for you.
We’ll be pleased to work with you to sort things out.
Kind Regard
Jav
Very good customer service she was…
Very good customer service she was extremely helpful so thank you very much its nice to have this experience
14 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Sharon,
Thank you for getting in touch with a review.
We're so happy to hear that you appreciated the great service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Resposta de Water Plus
Hello,
Thank you for getting in touch with a review.
It's great to hear that you found Water Plus to be very helpful.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rachel from Sheffield was outstanding
Rachel from Sheffield was outstanding. She was very patient and helped me resolve multiple accounts efficiently. Even towards the end of the call, when I was quite tired, her energy and willingness to assist remained consistent and impressive.
Her product knowledge was excellent, and she was quick to identify solutions and bring matters to a resolution. I was genuinely pleased to have been connected with her, as she managed to accomplish in half the time what others might typically take much longer to complete.
Overall, a highly positive experience and a true credit to the teammate like Rachel.
13 de abril de 2026
Avaliação não solicitada
Resposta de Water Plus
Hello Rohan,
Thank you for getting in touch with a review for Rachel.
It's great to hear about the outstanding service that you received and I will pass your appreciation on to Rachel.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Resposta de Water Plus
Hello Farhad,
Thank you for getting in touch with a review.
We're glad to hear you're happy with the great service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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