Wave Avaliações 7.468

Emma provided an excellent service in the online chat. Very knowledgeable and efficient. It was so nice to chat with an agent who understood immediately my needs and was able to respond with very helpful information. This experience made me consider moving all our water accounts to Wave.

Amazing customer service from MITESH. went above and beyond to help us, send necessary photos and information. Please give him a bonus/promotion. Also hi customer service style is wonderful. very patient and soft spoken.

Donna was most helpful and dealt with my problems quickly and efficiently. Thankyou.

The advisor was very knowledgeable and friendly.

My query was dealt with in a timely and satisfactory manner

Brilliant customer service 👏

Sandra was very helpful and professional

Member of staff was pleasant and helpful. Query answered clearly and satisfactorily. Invoice settled at same time to save another call and explanation of My Account given.

Very easy to chat to someone online and get the help needed.

Godwill was very kind and patient .Gave me all the info I needed.

LOVELY PERSON TO TALK TO AND SORTED MY QUERY

I spoke with staff member mitesh ,, and feel completely at ease and relieved now .. having tried fir over a year with both wave and castle water on and off to get to the right tariff for our water .. we finally spoke with someone that completely understood our situation .. and directed us on what to do .. which we have done ..if every member of staff any where took there job seriously we would all be in a better place emotionally as well as financially .. I can’t state enough the exemplary behaviour of this staff member ..

It was a pleasure to actually speak to a person, Andy was so polite and very helpful, a very friendly guy. He sorted everything out that I wanted. 10 out 10 wish more customer service people were like Andy.

I phoned Wave yesterday and spoke to Laura to discuss the recent billing and correct meter readings - Laura was exceptional at her role and went out of her way to not only update it but ensure I had confirmation of future billing and gave me a few options which suited us best - the service she provided was 5 star!!

easy and efficient

I managed to speak to an adviser quickly. She was very pleasant, professional and helpful and managed my enquiry immediately.

really helpful and request was sorted very quickly

Had a hugh problem which seemed nobody was prepared to look at. Eventually John took ownership of the problem , very polite , correct and interested to get all the details , did so and promised to solve the matter. Bearing in mind that this problem had existed for almost six months . This was 2nd April and he promised to give me an up date in about 2 weeks, The matter was resolved by the 10th April ( this included the Easter weekend when I assume most people would be on holiday ). The update occurred today and I thanked him for his attention to the matter, I think it was possibly over and above the normal , but very much appreciated .

Whilst I didn't actually get the resolve i was looking for, i did get lots of help to understand my enquiry and felt completely unrushed and that they had the time for me.

I also got straight through when calling. No endless automated lists to go through or long wait times.