The CDA Group Ltd. Avaliações 6.521

I have had an AMICA cooker for just over 12 Months and both elements have perished already. They replaced my bottom oven element after 3 weeks of me contacting them. The engineer booked the grill element replacement while he was here on the 9th March and they cannot attend until the 26th March. So another three weeks from date of reporting.
I am also extremely disappointed with the quality of the appliance. I have had it just over 12 months and both elements being replaced is ridiculous My last cooker lasted 10 years with only one repair needed in it's lifetime and whilst I am fully aware in our throw away society appliances are not built to last anymore, but still I would expect to get more than 12 months usage out of it before repairs are needed. Don't buy AMICA appliances whilst they are middle of the road in terms of price, they are not cheap and they are definitely bottom of the pile in terms of quality and value for Money. I am now in the position that once the grill element is replaced if they go again it will be out of warranty and I will have to replace the cooker after only 2 years!!
I must say this review is no reflection on the engineer who attended, he was extremely professional and courteous.

At the request of CDA here is a review of their products. A number of years ago we purchased a CDA oven whilst have a new kitchen. 2 service visits in 18 months oven replaced. The dish washer we had, again CDA needed a new control board in the first 12 months. Move on to mid 2023, moved house new kitchen. Not all CDA appliances this time. However, after 3 months seal on the micro wave combi oven needed replacing. After 18 months over packed up, this being the evening of the 23rd December, CDA, can be with you late Jan...oven meet tip, replacement oven, BEKO fitted. Repair needed again on Microwave combi oven as main function illuminated panel needed replacement, common fault, what can i say... CDA = Crap Domestic Appliances, no sign of an apology.

I paid for an engineer visit and was then told that the parts could take up to 16 weeks!
I forgot about it and touched base every so often, until two months later...I received an email to say that an engineer was booked in.
Yay.
Mick arrived promptly and got on with his job. No issues. Replaced the part and all other components and circuitry linked to it, just in case.
Mick explained the repair and checked the microwave was working properly. Clean, tidy and professional.
Apart from the wait on parts, which cant be helped, I had a great experience. This is the only reason I gave a 4 start.

Graham was brilliant when he came to fix our wine fridge. Rang up to let me know his ETA and was bang on time. He was chatty and friendly and managed to sort the problem within 15 mins. Fridge is fully functioning again!

Graham arrived, checked the appliance issue, cracked on whilst the wife was working away in the background. Replaced the element and was done with no mess and in good time. Oven working as good as new again.

Aaron came today to fix my oven and I’m very happy with the service. He was professional, friendly, and clearly knew what he was doing. He quickly identified the problem and fixed it efficiently. Everything is now working perfectly. Thank you, Aaron, for a great job!

Quick, great service, pleasant technician

The process was a bit drawn out as the engineer was given the wrong telephone number to contact me on. Otherwise the process worked effectively.

Super engineer, very engaging fixed the element on our oven, the only issue we had to wait nearly a week to have it fixed.
Can’t fault the gentleman however fixed in no time at all, thank you Aaron.

They said they will be in touch in next 48hrs its been 6days no update

The engineer came as arranged and was able to rectify the fault with the tumbledryer. Thank you.

The repair was scheduled for a convenient time for me. I received updates on the day. The repair was carried out to my total satisfaction and I strongly recommend this company to others.

Promt and efficient service. Nice engineer.

New appliance that does not work and is not fit for purpose. Engineer came out to fix and stuck cardboard down the back of it. Funnily enough it still doesn’t work

Excellent service quick service only had to wait 9 days for an engineer to come out

Very organised customer service and the engineer that came out knew exactly what was wrong and gave me other advice this company deserves ten out of ten

Great from start to finish, turning up on time and repair guy Aaron was polite and very helpful

Repair man called when he was on his way and didn’t take long to replace the part in my oven.

arrived on time, very helpful and friendly, explained what the problem was

Second time purchase went well.