electriQ Avaliações 17.177

Fantastic service, well recommended. Had to change order and they were quick, polite and it was easy to do.

29.10.2024 I bought Electriq CD20PRO-LE-V3 dehumidifier trough Buyitdirect eBay auction. 21.05.2025 dehumidifier broke down (PCB board went haywire, all lights started blinking) and I sent it back. Since Buyitdirect didn`t had my model in stock anymore, I had to pay additional 30£ for an updated V4 device.

Replacement came shortly afterwards, but 7.07.2025 it broke again - this time dehumidifier wouldn`t stop working when tank was full. Electriq agent asked me to check the state of tank sensor, but I couldn`t find it anywhere, so I sent some photos of where sensor should be - they immediately confirmed replacement. So, I sent it back. They didn`t had my exact model, so I received an Electriq dehumidifier that was 70£ cheaper - but no refund, of course. Replacement itself took about a month, from first complaint to delivery.

But 4.02.2026 it broke again, this time with loud "bang" - propably shorted electronics. So I sent it back, as before. As during that time I moved to a new flat, I informed them about my new address - just to be ignored, so I had to remind them about that again. And yet, parcel from Buyitdirect was sent to my old address.

I had to contact Buyitdirect directly to amend that. Initially I`ve been informed that they can send a replacement only to the original address my purchase was made from. Only by directly contacting Buyitdirect head of complaints I was able to redirect my replacement to my new address. At this point I was also informed that potential refund would be subject to 35% usage deduction and only at retailer`s discretion.

I received my replacement 22.02.2026. And it would be great, if not for the fact that device (this time newest V5 model without additional charge) wasn`t working correctly since the day one. Humidity readings were incorrect: dehumidifier was constantly showing error "LO" (low humidity) or humidity 25%, even after hot shower. Meanwhile, different dehumidifier (also Electriq, but V2) was showing 75% and was collecting water. So, I sent my dehumidifier back.

I received replacement 5.03.2026 - and it had the same exact problem, plus it had problems turning on (red light, error, switching off) and humidity display kept changing to random valuses. Agent asked me to change the fuse in dehumidifier - a brand new device straight from the shelf... I didn`t. So I sent it back. At this point I was completely out of days off work due to constant courier visits.

I received my next replacement 16.03.2026. And... same exact problem as before. So I requested another replacement. Agent confirmed that courier will pick up defective unit and deliver a new one in one go, and all of that in Friday. Funny enough, I also received an email from DPD that courier will be with me next Wednesday.
So, I requested clarification from Electriq - agent apologised and once again confirmed that delivery will be adjusted and DPD will send me a confirmation.

And yet, there was no courier, no email, no contact whatsoever. When asked about this Electriq agent said that my device is out of warrany and they cancelled replacement. Without informing me, apparently.

To sum it up: six replacements. Three last times Electriq failed to deliver a working replacement, but it took long enough for my warranty to expire; at the end I was left with faulty dehumidifier.

I`ll have no choice but to contact Citizens Advice and check if they are legally allowed to fail with replacing faulty unit and then claim expired warranty.

The only good thing I`ve experienced was a rather quick replacement process (with one exception), with no unnecessary fuss. Unfortunately it does not change the fact that the very product was not working as intended.

Still, I`m pretty convinced that either somebody there is sending broken units as replacements or a whole batch of CD20PRO-LE-V5 dehumidifiers has faulty humidity sensors.

I used to recommend Electriq to my friends - but definitely no more. It looks like they became one of those small companies that at the beginning really invested in quality, made some decent products, gained some reputation and then decided to scrap quality assurance departament in order to maximize profit.

Disappointing.

Great price, easy to order and delivered on time as advised

Ii got what I wait. Exactly!

iam delighted with my new microwave deli24hoursve will b tacking alook gain

Cheap and cheerful unreliable dehumidifiers with a short lifespan.
After sales support is inadequate, where if you aren't purchasing FROM them direct seems non existent after warranty and even then no real effort is made to be helpful
Simple email requests for repair of an out of warranty dehumidifier went round in circles and no offer made to repair the failed machine, no advice on potential fault of it completely freezing up and NOT defrosting to release stored humidity collection and only a suggestion to take it to a recognised repairer.
They admit they have NO recognised repairers of this cheap tat and are not able to recommend anyone in England who can.
All in all the equipment is sub standard with little or no support available
Just buy from a known manufacturer who can provide a real service and proper support

Customer service is awful. I needed a small part for the door of my tumble dryer, the dryer was only a couple of years old (out of guarantee). They were unable to supply this part or any information to help find the part i.e. the part number, just told me to look online which I did but couldn’t find anything. Another large appliance going into landfill for the sake of a small part that should of only cost between £5 and £10. Discussing.

Bought a dehumidifier a year or so ago and although it seems to work ok in that it removes moisture from the air, I have to keep it on a tray to catch leaks. When it's nearly full, the water slops out if I move the dehumidifier around, and when I empty the plastic container it keeps dripping even when the machine is switched off.

Edit 16.03.26. Following ElectriQ's response, I provided them with the requested information but heard nothing back.

Terrible experience. The radiator manual does not have any info on how to pair it with a mobile phone. We had to contact our broadband provider who tried to help but spotted this fact. The call centre staff were hopeless and didn't ring us back when they said they would. Furthermore, the radiator is advertised as being Bluetooth enabled etc etc but it doesn't point out that it's not compatible with modern, up to date, WiFi 6. It works as in heat but it doesn't link to the WiFi. It's practically obsolete. What on earth are these people doing?
I submit the order number to see if the company has the necessary initiative to intervene (56128180) but somehow I don't think they are capable. Avoid.

Got a electriq cooker 60 cm can't turn hobs down won't simmer hob burners don't sit in middle of pan rest of set shelvs in oven very small should of had pan storing but didn't o en takes ages to light and went out halfway through cooking my pie all in all bad products had it all over.a month so couldn't return for better one engineer was to phone 24 hrs hasn't yet not happy had some good things over years but this was a mistake BOUGHT IN JUNE INSTALLED JANUARY DUE TO KITCHEN MAKEOVER

Easy site to use , my order arrived next day , thoroughly recommend.

Purchased a dehumidifier with 2 year warranty. It worked well until the warranty ran out and a month later packed up. Rang the supplier to find out how to get it serviced, only to be told "it's out of warranty". I know that, that's why I'm asking how to get it serviced! Seems it's not possible. Retailer doesn't want to know, saying try and find someone locally who can repair it. Tried everyone in Bournemouth and Poole, but nobody repairs these. For something that cost £170, is used a few hours a day between November and March this is unacceptable. Poor quality appliance and extremely poor service from retailer. Would not recommend.

Very quick delivery.havnt installed job yet but looks good

Do not buy, my freezer doesnt work and they refuse to fix it. fridge is at room temperature and theyre finding any excuse not to come repair it

Great product. Separate fridge and freezer spaces. Set any temp on either, so have two fridge or two freezer spaces if you like. Set temps in Celsius or Fahrenheit and the unit will reach the required temp quickly and then hold it accurately, running the quiet compressor only as needed to hold the set temp.
My only niggle: changing the settings is awkward and not obvious. I'm going to have to keep the instruction booklet to hand.

i purchase a tumble dryer in 2024, about six months ago the door seal went, i've paid numerous times for a guy to come out and fix it, he said it is now not fixable and I need a new door seal.! they don't stock the part, disgusted.!!!!!!!!!!!!!!!

don't bother buying electiq products.!

8 month old unit has been malfunctioning for over a month, leaving me without heat for the office. Electriq are offering no support to my electricians who installed it, meanwhile, I'm trying to work in 15 degrees. DO NOT BUY

Extremely disappointed with the 2 Electriq products I have purchased. I had a fault with the dishwasher making a terrible noise and now the washing machine sticks with 5 mins run time left. Only just out of warranty and Electriq want nothing to do with it. The customer service guy only bothered to send any troubleshooting guidance after I pleaded for any assistance at all. Waste of money, I’d recommend you purchase better brands!

Recently purchased a retro fridge freezer…I wasn’t sure of buying without viewing, and reviews very conflicting…but took a risk! I am absolutely thrilled with this product. Although slimmer than previous appliance, with a rejig of foods, it’s fine. Silent, beautiful colour blue, lovely rounded finish and a terrific price!!! Very happy.