Culligan Consumer Products Ireland Ltd Avaliações 

Was on phone to somebody in Durban South AFRICA
for approx 30 minutes trying to arrange a callout . Couldn't help Said somebody would contact me later For a company based in West of Ireland that is unacceptable.

Efficient and tidy job. Good time keeping

Sales was salesy, installation was perfect.

I reached out to the company stating I wanted standard / non-proprietary salt but the sales person first suggestion was still their high-end model (Arc), which uses salt only provided by Culligan, which was not what I asked for and without a clear explanation of why this system may be superior to anothers (hence the 4 star). To be clear, its not that I won't buy salt from them but I don't want to invest in a system that limits my choices on the consumable (and salt varies wildly on price from 15 to 60e) and, if the company disappears, I want to be able to continue to use the system. Plus, I didn't need the smart features premium as I'm actually starting to cut back on appliances connected to the Internet due to security and privacy concerns.

But once I got the quote for the device I wanted, installation was booked within a few days.

Installation was very smooth and the technician was great with any queries I had and explaining how the system works, tidy work and just professional and honest, which I really appreciate.

Overall, happy with the provider/service, after doing some homework on which device was best suited for me (I might just be picky)

The service itself was great. Experienced technician, did a thorough job.
Scheduling is bad, only got a date, no time frame and told would get a notice on the day before that didn't happened. Nonidea when the technician would appear and got a call 10 minutes ahead.

Communication gaps, customer service call centre not easy to reach. High wait time. No proper communication.
Indeed the engineer who visited was nice and know there task well.
Eventually the problem for which service was requested is still not resolved. Still observing same white flakes in water post boiling.

On time efficient pleasant

Shocking. 😯

Service itself on the day was very good. However, the booking and confirmation experience was not great. I booked it online initially, paying in advance. I missed their initial call back. I rang back but it took a series of calls, re-calling, reconfirming eircodes several times before there was confirmation that the service rep would be there on the day agreed. Throughout this, they couldn't give a time window meaning I had to make myself available all day at the location. There has to be an easier way!

I find it weird that companies send a link to review far too early, before you have dealt with them - Culligans is one! So far - email received regarding yearly salt machine service. This takes you to a link to pay a deposit - you pay not a deposit, but the full price. It states "1 pay your deposit. 2 book your time slot". However once you pay the full amount, there is no option to book a time slot, you must then wait for Culligans to contact you "within 48 hours". Let's see if that happens! Another poor experience so far.

Friendly service guy.

The technician was very informative regarding the service.

My reverse osmosis and hard water filtration systems were recently serviced and I have only positive feedback regarding this experience.

My technician was extremely professional and forthcoming with helpful advice.

I booked an Annual Water Softener Service on 19 October and was required to pay €180 upfront before an appointment could even be arranged. Payment was mandatory to secure the booking.

I was then told I would be contacted within 48 hours to arrange a service visit. The engineer attended on 21 October and completed the service without issue.

What happened next was unacceptable. Shortly after the visit, I received a "Notification Regarding Balance Due" for the exact same amount (€180), complete with a payment link and bank details, giving every impression that payment was outstanding.

To make matters worse, during the call to arrange the service appointment, the agent mentioned payment. I specifically reminded the agent that the service had already been paid for in full because otherwise I would not have been able to make the booking in the first place. Despite this, I still received an invoice demanding payment after the service had been completed.

This creates a real risk of customers paying twice for the same service. An elderly customer, someone distracted, or someone simply trusting the email could easily assume payment was required and pay again.

The engineer and the service itself were perfectly fine. My complaint is entirely about the billing and communication process, which appears poorly designed and highly misleading. If payment has already been received, customers should be sent a receipt or a confirmation showing a zero balance, not what looks like a demand for payment.

Culligan urgently needs to review this process to prevent customers from being confused or inadvertently making duplicate payments. The service visit was satisfactory, but the payment and invoicing experience was so poor that it overshadows the entire customer journey.

The company are great to deal with! I’ve dealt with them for 7 years but what I will say is the cost has gone through the roof! A service initially cost €120, then €150 and now a whopping increase of €30 in one year!

The receptionist i was onto was how wud I put it vague, what did I want
I told I had paid for a service kind of didn't know what she was at ,I am not very impressed
Hopefully the service will b better

You never showed up we were waiting all day,no text no call then when I rang Iwas in the phone for an hour and ten minutes when I finally got someone he took my details and put me on hold again 15 minutes later the phone was put down on me so I rang again and was told you had no idea why he didn’t turn up If this is the way you are taking over you won’t have customers for long because only I already paid I would have cancelled and changed provider

I recently had an annual water softener service from Culligan for €180. While the technician was pleasant and fixed a loose plug, the entire visit took just 20 minutes, which raises serious questions about the value provided.

Apart from replacing the G1 carbon filter, no proper diagnostic or maintenance checks were carried out. Notes sent twice to customer support about our softener not working were not passed to the technician. No water hardness test was performed because he had run out of test strips, and the regeneration cycle was manually skipped through rather than verified.

At €180 per year, I expected a thorough service with proper water testing and full system diagnostics, rather than a quick 20-minute filter change. Very hard to justify paying this annually.

One of the worst companies you could ever deal with.

They acquire local businesses and then simply raise prices while cutting technicians' pay. Even their own technicians blame management and recommend that customers switch to other companies.

They even deliver salt on huge, heavy-duty pallets and leave them behind without collecting them. As a result, I have to pay for a skip service, which costs three times as much as the salt itself. And their excuse? Apparently, this is covered in their four-page agreement - the kind of small print nobody actually reads.

Avoid this company at all costs. Their services are overpriced, and the quality is below average. Look for local specialists instead. Save your money, your time, and your nerves.

Very poor customer service, overcharged for a service that cost 375 is now 500. Engineer wasn't told what was actually needed and arrive with not enough product. Money grabbers. Was such a good company to deal with previously. Obviously new management and no regard for customers

Tadhg was extremely professional, friendly and very efficient. The time from booking to service was super quick.