Hi, after contacting the company about a fault with the rise and fall mechanism on my chair , that I had purchased over a year before , I received a new part within days . The new part was fitted and... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Hi, after contacting the company about a fault with the rise and fall mechanism on my chair , that I had purchased over a year before , I received a new part within days . The new part was fitted and... Ver mais
A empresa respondeu
Easy to order and chair came quickly. Super easy to put together and as described. Great company to deal with and follow up was appreciated to ensure everything had arrived and I was happy with my p... Ver mais
A empresa respondeu
Excellent service provided. We are based in Northern Ireland and there was no problem getting the courier provided and the chairs arrived very promptly. We were delighted with the quality of the cha... Ver mais
A empresa respondeu
I bought a Ergo Mesh Chair at the turn of the year. Excellent product, selected among other things on higher weight capacity. I hadn't anticipated that it would at the same time just be bigger.... Ver mais
A empresa respondeu
The largest variety of office furniture with over 60% off retail price from ChairOffice, the specialist office furniture supplier. Order online from anywhere in the UK.
Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Purchased the Cobhamly Mesh Office Chair which when it arrived had a small issue with one of the wheels. Reported this to Full Range Furniture and Nadia dealt with my issue in a timely manner, sending me a replacement which arrived within a couple of days. This type of customer service will always put a smile on your face even if the initial issue had you grinding your teeth. You have to accept, problems happen and can be fixed with a little patience and good customer service. Great chair, really supportive and comfortable and great company.
Very happy with the service from the Chair Office. The ordering process was very easy and delivery was the next day. The chair is very comfortable and easy to assemble. Customer service has been great 👍

Resposta da Chairoffice
Received a consignment of conference chairs.
On receipt, one was slightly damaged (these things do happen in transit) I reported this to the company and a replacement arrived and was in use within 24 hours of the original delivery. Thanks.

Resposta da Chairoffice
I ordered an office chair preassembled and when it arrived I did not find it comfortable so I wanted to return the item for a full refund. I called Chair Office and was told there would be a £35.00 charge to collect the item, which was fine but they were not going to refund the cost of having the chair preassembled. I paid £220.58 and with the cost of collecting the chair and the cost of preassembly, I would only get refunded £154.39. I didn't think this was fair so as I paid for the item through Paypal, I decided to open a dispute. Paypal instructed me to arrange my own courier and send the item back for a full refund. I sent the item back and had confirmation of this by the courier but unfortunately, the courier did not get a signature as proof of delivery. Paypal eventually closed the case in favour of the seller. I had spoken to a smug gentleman from Chair Office called Rich Mitchell who confirmed over the phone that the chair had been returned but was unwilling to make an official confirmation via email. The gentleman from Chair Office, Rich Mitchell categorically stated that he was not going to issue a refund claiming that it was out of his hands and was a Paypal matter. I got my bank involved and they eventually changed their mind and issued the refund through PayPal. Avoid this company.
After receiving my initial chair which was swift. Unfortunately the chair broke in 2 places. However after speaking to Nadia she swiftly arranged collection of the old and delivery of the new. Even though this was a wait between. Nadia did keep chasing the delivery company and actually cared about the situation. Great customer service!
You hear of next day delivery!!! WELL it really happens with this Company, over the moon with Chair and the Delivery, You can not fault this Organisation.
Chair arrived-exactly as described on website. Well-packaged, no hassle delivery. Very happy with the chair and service.

Resposta da Chairoffice

Resposta da Chairoffice
Highly recommend. My order was processed very quickly, as was delivery. I ordered a desk for my home office and the quality is exceptional. Customer service is amazing. I was called the day before my delivery to confirm and was called when it arrived too. I have already recommended to people I know.

Resposta da Chairoffice
So my chair had just left its 12 month warranty period when I noticed I was constantly having to use the lever to get elevation to my seat. Contacted Full Range Furniture who sent me a replacement cylinder free of charge by way of repair plus easy instructions on how to swap out et voila. Fixed.
No quibble excellent Customer Service from a product that I'm still very pleased with. Excellent!

Resposta da Chairoffice
I ordered two desk pedestals and there was damage to both, which seemed to have been sustained during delivery, despite the heavy packaging. Customer services were excellent and arranged for two new pedestals to be delivered, and the old ones collected, within 2 days. The overall quality of the pedestals was excellent. I have no hesitation in recommending ChairOffice from both a quality and customer service respect.

Resposta da Chairoffice
Communication was good, process simple and very speedy. Quality of chair is great thanks

Resposta da Chairoffice
Excellent product, price and service.
I had the chair pre assembled and was delivered with excellent protection and the currier carried the chair so it didn’t the ground, very professional

Resposta da Chairoffice
Have used Chair Office for years and recently purchased a chair for home.
Amazing quality and service as usual !

Resposta da Chairoffice

Resposta da Chairoffice
I ordered a Torque chair which the parcel company lost. As soon as Officechair became aware of this. A new chair was dispatched the same day and less than 24 hours later I was sitting in my new chair. Can’t thank Nadia and Louie enough. A quality product with exceptional customer service. The chair was very easy to assemble without the need for tools. I can’t recommend this company enough and would certainly buy from them again.

Resposta da Chairoffice
Had a 6 month old chair mechanism become faulty. Contacted Chairoffice lunchtime 20/12/23 explaining the issue with images and a short video. Replacement mechanism arrived 8.20am 21/12/23 and by 9am the faulty chair was back to full working order.
Outstanding customer service by Rich Mitchell at Chairoffice considering we are so close to Christmas.

Resposta da Chairoffice
Everything. Clear website, clear pricing and easy delivery. I love the furniture. Hated some of the wood on offer on other sites. This grey oak is stunning!
I had shopped around for this style of furniture and many of the sites sold products cheaply and then would hit you with a massive delivery charge. I loved the transparency of the pricing.
I'm currently considering my options for cupboard space to compliment my office space!
Thanks Chairoffice! :D

Resposta da Chairoffice
Good choice of chairs, fast delivery, Nice quality chairs and good customer service, I would recommend this company

Resposta da Chairoffice
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.