WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
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Veja o que dizem as avaliações
Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
Love Love Love the modern swivel chair I ordered. Outstanding customer service. The chair was exactly as pictured and very easy to put together. Will buy from this company again.
The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of im... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CHAIRUS
Escrito pela empresa
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
Informações de contato
Estados Unidos
- +1 (833) 574-6888
- care@chairus.com
- chairus.com
Spring Sale
4,4
Excelente
289 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My chairs arrived promptly and very…
My chairs arrived promptly and very well packaged. I was very impressed!
My husband didn't like the idea of putting them together. Haha!
But, they are very attractive and very well made!
So far, no complaints! Very satisfied!!
30 de março de 2026
Resposta da CHAIRUS
Hello,
Thank you so much for your amazing review!
We’re thrilled to hear your chairs arrived promptly and were very well-packaged — it makes us so happy to hear you were impressed!
The attractive design and quality craftsmanship mean a lot to us.
We’re so glad you’re very satisfied with your purchase and have no complaints so far! Enjoy your new chairs!
Warmest regards,
Chairus Team
Not a Problem
Order processed the same day as ordered - even though it was on a Saturday. The pictures are accurate regarding the color. They went together easy and they are sturdy stools. We love them.
6 de abril de 2026
Resposta da CHAIRUS
Hello Tina,
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear your order was processed the same day, even on a Saturday!
It’s fantastic that the color matches the photos, the stools are easy to assemble, and they’re sturdy enough for your needs.
We’re so glad you love them!
Warmest regards,
Chairus Team
Resposta da CHAIRUS
Hello Mary,
We are truly sorry to hear you were disappointed with the overall quality of the chair!
Please send photos of the parts that do not match your order to our customer service team at care@chairus.com. We will investigate the issue thoroughly and share your feedback with our product department for improvement.
Thank you for your patience, and we look forward to resolving this for you promptly.
Warmest regards,
Chairus Team
Resposta da CHAIRUS
Hello Charles,
Thank you so much for your kind review!
We’re thrilled to hear you love the great quality of our chairs and find them very easy to assemble!
Hope you enjoy using them for a long time!
Warmest regards,
Chairus Team
Very Pleased
I ordered the 4 chairs at 7:52am on Thursday and they arrived at 1:45 on Saturday.
27 de março de 2026
Resposta da CHAIRUS
Hello Lisa,
Thank you for taking the time to share your positive feedback!
We are delighted to hear you are very pleased with your purchase, and we’re proud that your order arrived in such a timely manner.
We hope you enjoy your new chairs for years to come!
Warmest regards,
Chairus Team
Fast shipping and the quality as…
Fast shipping and the quality as expected in photo
28 de março de 2026
Resposta da CHAIRUS
Hello,
Thank you so much for your review!
We’re delighted that you received your order quickly and that the quality matches what you saw in the photos.Hope you love your new stools!
Warmest regards,
Chairus Team
Great Counter Stools
The counter stools came promptly and for a fair price. They were pretty easy to put together. We love them. They are modern and comfortable.
27 de março de 2026
Resposta da CHAIRUS
Hello Crystal,
Thank you so much for taking the time to share your wonderful feedback!
We’re thrilled to hear your counter stools arrived promptly at a fair price, were easy to assemble, and that you love their modern style and comfort.It means a lot to us that you’re enjoying them 😊
Warmest regards,
Chairus Team
Resposta da CHAIRUS
Hello Robin,
Thank you so much for your kind review!
We’re so happy to hear the chairs are easy to assemble and look beautiful in your space!Hope you love using them 😊
Warmest regards,
Chairus Team
Such nice quality!
26 de março de 2026
Resposta da CHAIRUS
Hello,
Thank you so much for your wonderful compliment!
We’re thrilled to hear you’re satisfied with the quality — it means a lot to us!Hope you enjoy your chairs every day 😊
Warmest regards,
Chairus Team
No delivery, bad communication
Ordered two chairs for delivery to White Plains NY. They got within 2 miles of my house and are now apparently on their way back to Canada. No updates from Chairus no help from Fedex.
26 de março de 2026
Resposta da CHAIRUS
Hello Dennis,
We sincerely apologize for the delivery issue and the lack of communication, which has caused you great frustration.
We have looked into your order in detail. During the first shipment, the outer packaging of the chairs was damaged, so FedEx had to return the package to our warehouse.To ensure you receive brand-new, undamaged items, we have immediately arranged a replacement shipment for you.
The new tracking number has been sent to your email, and the package is currently in transit.It is estimated to be delivered on April 10, 2026. Please keep an eye on your email and shipping updates.
We truly appreciate your patience and will closely follow up on this shipment to make sure it reaches you smoothly.
Warmest regards,
Chairus Team
Very cheaply made and very hard to put…
Very cheaply made and very hard to put together. Cheaply made
25 de março de 2026
Resposta da CHAIRUS
Hello Lory,
We sincerely apologize for the unpleasant experience with our bar stools!
We feel terribly sorry that the product seems poorly made and difficult to assemble.
Could you please share more detailed feedback with us about the quality issues and assembly challenges? This will help us improve our products and service greatly.
If you have any problems, please feel free to contact our customer service team at care@chairus.com at any time, and we will assist you promptly.
Warmest regards,
Chairus Team
Resposta da CHAIRUS
Hello Chandra,
Thank you so much for your review!
We're delighted to hear your order arrived quickly in just 5 days!
Fast delivery is the service we ought to provide for our customers, and we hope you love your new items
Warmest regards,
Chairus Team
Nice comfortable well padded chairs and…
Nice comfortable well padded chairs and simple and fast to assemble.
9 de março de 2026
Resposta da CHAIRUS
Hello Carol,
Thank you so much for your lovely review!
We’re so glad you find the chairs comfortable, well-padded, and quick & easy to assemble.We really appreciate you sharing your experience!
Warmest regards,
Chairus Team
Beautiful and high quality bar stools
Fast shipping! The counter bar stools are high quality!
8 de março de 2026
Resposta da CHAIRUS
Hello,
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with the fast shipping and high quality of our counter bar stools.We truly appreciate your support and hope you enjoy them!
Warmest regards,
Chairus Team
Chair looks great
Chair looks great. It’s comfortable enough.
I would buy another one.
5 de março de 2026
Resposta da CHAIRUS
Hello Michael,
Thank you so much for your kind review!
We’re thrilled to hear the chair looks great and is comfortable, and we’d love to serve you again soon!
Warmest regards,
Chairus Team
Return - No Response for 2 weeks
I have reached out several times to return the chairs I purchased with no response for 2 weeks.
2 de março de 2026
Resposta da CHAIRUS
Hello Bo,
We are so sorry for keeping you waiting!
We have recently experienced a sudden high volume of customer inquiries, and your message from March 16 may have been buried by the system.
Please rest assured that we have been actively responding to your request since March 21 and are committed to helping you resolve this issue as soon as possible.
Warmest regards,
Chairus Team
The chairs are nice and happy with them…
The chairs are nice and happy with them but losing the first order and alot of confusion on the second shipment with tracking and shipping. But correspondence with the company was professional and responsive. Once they finally arrived, everything was there, easy to assemble and return nice.
4 de março de 2026
Resposta da CHAIRUS
Hello Viki,
We’re truly sorry about the lost first order and the confusion with tracking and shipping on the second one—that was absolutely not the experience we want you to have.
We’re glad our team was professional and responsive in helping you resolve it, and we’re happy to hear the chairs arrived complete, easy to assemble, and that you’re pleased with them overall.
Thank you so much for your patience and understanding. We’ll keep working hard to make your future orders smooth and worry‑free!
Warmest regards,
Chairus Team
Nice chairs
Nice chairs, easy to put together! Wish they were real leather for that price! Fast service
9 de março de 2026
Resposta da CHAIRUS
Hello Amy,
Thank you so much for your review!
We’re glad you like the chairs and found them easy to assemble, and we appreciate your feedback about the leather at this price point.
We’re also happy you enjoyed the fast service!
Warmest regards,
Chairus Team
Fash Shipping and Everything As Expected
Fast shipping. Well packaged. Easy to read instructions.
3 de março de 2026
Resposta da CHAIRUS
Hello Neil,
Thank you so much for your review!
We’re so happy you enjoyed fast shipping, great packaging, and easy-to-follow instructions!
Warmest regards,
Chairus Team
Resposta da CHAIRUS
Hello John,
Thank you so much for your feedback! We’re glad your order was delivered exactly as advertised!
Warmest regards,
Chairus Team
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