The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info o... Ver mais
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Veja o que dizem as avaliações
Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Ver mais
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... Ver mais
A empresa respondeu
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Informações de contato
Estados Unidos
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Bom
455 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible customer service
Horrible customer service. Their product is defected. It doesn’t work as it’s supposed to work is a nightmare to get in touch with them. I’m trying to get my money back and being difficult. Also, they never shipped my item on time. There’s so many things. I would never deal with this company ever again.
27 de novembro de 2025
Avaliação não solicitada
Very good product my girlfriend and…
Very good product my girlfriend and family loved it!
26 de dezembro de 2025
Avaliação não solicitada
Aura Audio - The Next Technicolor Sunglasses
The delivery was fast and the product quality never failed to amaze me.
1 de janeiro de 2026
I placed my order for the chamelo Aura…
I placed my order for the chamelo Aura Audio on the 27th of December and then have heard zero updates since. I’ve emailed them 3 times and still no response and have called numerous to still.. no luck. I would truly appreciate if I can get these by the end of this week because I will be leaving out of state and the website promised me that I would receive my product in 5 business days. I would love to buy more products but this is really frustrating.
27 de dezembro de 2025
Avaliação não solicitada
Second Pair
This is the second pair for my son. First pair my sone absolutely loved until he accidentally got them wet & they quit working. The second pair l got him the glasses with audio. As he still loves the glasses- (paraphrasing) he says the audio is absolutely horrible! Ordered early December and didn't get them until January.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Kris,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the trouble with your son’s first pair and that the audio on the second pair didn’t meet expectations — we understand how disappointing that can be, especially after such excitement around the product.
We want to reassure you that our upper management team has already reached out to you directly with a proposed solution. When you have a moment, please respond to that message so we can move forward and make this right as quickly as possible.
We appreciate your patience and your son’s continued enthusiasm for the glasses, and we’re committed to ensuring you have a better experience moving forward.
– The Chamelo Team
Je resume mon experience
Je resume mon experience
- 8 mois d’attente pour me faire livrer, 2 semaine d’utilisation le verre se casse
- 2 semaine d’attente pour une reponse qui se trouve etre negative
Tout aura été zero
Merci pour l’experience CATASTROPHIQUE et les 450€ perdus
18 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Theo,
We sincerely apologize for the inconvenience and frustration caused by this experience. Waiting an extended period for delivery, only to encounter an issue with the product shortly after, is understandably upsetting—and this is not the level of service or quality we aim to provide.
Please know that our upper management will be reaching out to you directly to provide a resolution and review your case personally. We take feedback like this very seriously and want the opportunity to address the situation properly.
Thank you for bringing this to our attention. We truly regret that your experience fell short and appreciate your patience as we work to make this right.
– The Chamelo Team
Resposta da Chamelo
Hi 猴 葉,
Thank you for the awesome feedback! We’re so glad to hear you’re enjoying the product and that it’s living up to the cool factor 😎
We truly appreciate your support and hope you continue to enjoy your Chamelo.
– The Chamelo Team
love there costumer service i need to…
love there costumer service i need to catch a flight and they made it on time before my vacation and that means alot to me and i appriciate they took my request seriously🥳
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Brainer,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to assist you in getting your order in time for your flight and vacation. We know how important timing can be, and it means a lot to us that you felt your request was taken seriously.
We truly appreciate your support and hope you have an amazing trip. Enjoy your Chamelo!
– The Chamelo Team
Severe delivery delays, but issue ultimately resolved
I ordered in November and was told there’d be a production delay. When I asked if it would still arrive before Christmas, I was led to believe it would — but it never arrived. I’ve been fully charged but have no product and no updates on shipping. Based on other reviews, I’m now worried I will never receive what I paid for. This has been a very poor experience.
UPDATE: Following my original review, the situation was resolved.
Although I had received confirmation in early January that my order had been cancelled and that a full refund had been processed (with advice to wait the standard banking period), the parcel unexpectedly arrived at the end of January — almost two months after purchase and well after Christmas, for which it was originally intended. There was no prior communication to explain this change in status, which added to the confusion at the time.
After this, a manager from Chamelo contacted me directly — which I appreciated, as they were under no obligation to do so. They acknowledged the issues around delivery delays and communication, explained the situation clearly, and offered a partial goodwill refund as a gesture for the inconvenience.
This refund was processed promptly.
To be fair, the product itself is excellent and works exactly as described.
I’m adding this update so future customers can see how the matter ultimately concluded.
30 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Ana,
We sincerely apologize for the inconvenience and concern this situation has caused. We understand how frustrating and upsetting it is to experience delays, especially after being charged and expecting your order within a specific timeframe. This is not the experience we want for any of our customers.
We can confirm that our support team has since assisted and resolved the issue, and to ensure everything has been properly addressed, our upper management will be reaching out to you directly to confirm the resolution and provide additional reassurance.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
– The Chamelo Team
Order not received and no response on emails
My order was not processed for 20 days and when asked for refund they stopped answering my emails.
8 de dezembro de 2025
Resposta da Chamelo
Hi Sneha,
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication you experienced. This is not the level of service we strive to provide, and we understand how concerning this situation must have been.
We can confirm that our support team has since assisted and resolved the issue. Additionally, our upper management will be reaching out directly to you to personally confirm the resolution and ensure everything has been properly addressed.
Thank you for bringing this to our attention. Your feedback helps us improve, and we truly appreciate your patience.
– The Chamelo Team
UPDATE 2/11/2026:
Hi again Sneha! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
I paid for a 2-year warranty
They fixed my issue and rectified my situation
14 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Carlos,
We sincerely apologize for the inconvenience and frustration this experience has caused. This is certainly not the level of service we aim to provide, especially for customers who have invested in our warranty coverage.
We can confirm that our support team has since assisted and resolved the issue, and to ensure everything was properly addressed, our upper management has also reached out directly to you to confirm the resolution. We truly appreciate your patience while this was being sorted out.
Thank you for bringing this to our attention—it helps us identify gaps and improve our processes moving forward. If you need any further assistance, please don’t hesitate to reply to our team.
– The Chamelo Team
Awesome product and Customer Service.
The Customer Service Team, specifically Aira, did a great job helping me with the delivery of my order. Aira resolved the issue that I had concerning the return of the item I ordered due to the delivery address I put in when I placed the order. Aira updated my delivery address accordingly and I finally received the package sent directly to my home address.
The item is awesome and I am really looking forward to wearing it on all my runs.
Thank you!
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Ray,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you’re enjoying the product and that everything was resolved smoothly.
A special thank you as well for recognizing Aira—we’ll be sure to pass along your kind words to her. Our customer service team works hard to make sure delivery issues are handled quickly and carefully, and we’re glad Aira was able to assist in getting your order sent straight to your home.
We hope your Chamelo becomes a great companion on all your runs. Thanks again for your trust and support—we truly appreciate it.
– The Chamelo Team
Functionally fine, quality not as expected
I bought Aura and it functions as described; however, the overall build and visual quality did not meet my expectations given the price point and how it is presented in online images and videos. Certain visible details were more noticeable in person than anticipated, which affected my overall impression of the product.
That said, I would like to acknowledge that the customer service team was responsive and professional in addressing my concerns and worked with me to reach a satisfactory resolution.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Karen,
Thank you for sharing your feedback and for acknowledging our customer service team. We appreciate your honesty regarding the Aura’s build and visual quality, and we’re glad our team was able to assist you.
Please rest assured that our upper management will be reaching out to ensure everything is fully taken care of and that your concerns are addressed. Your input helps us improve and provide a better experience for all our customers.
– The Chamelo Team
The most practical sunglasses I’ve ever owned
I bought the Chamelo Prime sunglasses and was immediately impressed. The adjustable tint is the standout feature: you can change it manually by sliding your finger along the frame, or let the automatic mode adapt to ambient light. The transition is almost instant — going from very light to very dark in under a second. It’s dramatically faster and more practical than traditional photochromic lenses, which often take minutes to react.
A huge advantage is that the lenses react to visible light, not UV. This makes them ideal for driving, where normal transition lenses don’t work properly because windshields block UV rays. The lenses are also partially polarized, which effectively reduces glare while still keeping phone and car screens perfectly readable.
The sunglasses are lightweight yet sturdy, and comfortable enough to wear all day. I often forget I’m wearing them. They’re also sweat- and water-resistant, so they work well for outdoor activities and sports. Battery life is excellent — I only need to charge them about once a month, and charging is very fast.
They come with two different nose pads, a charging cable, and a very solid, stylish case. The frame is on the larger side, so it’s worth checking the fit, but Chamelo’s customer service is outstanding: fast, responsive, and genuinely helpful — among the best I’ve experienced.
Overall, these sunglasses offer great value for the price and make wearing sunglasses effortless in any situation. I use them far more often than regular sunglasses, which means better eye protection all year round. Highly recommended.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Olivier,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that your Chamelo Prime sunglasses have exceeded your expectations, from the adjustable tint and fast-reacting lenses to the comfort, durability, and battery life.
It’s especially rewarding to know that our design features—like visible-light responsiveness for driving and partial polarization—are making a real difference in your daily life. We’re also glad our customer service was able to support you along the way.
Your recommendation means a lot to us, and we’re delighted that you’re enjoying your sunglasses so much. Thank you for choosing Chamelo and for sharing your experience with the community!
– The Chamelo Team
Cool glasses for bike riding and fun at…
Cool glasses for bike riding and fun at the beach
4 de dezembro de 2025
Resposta da Chamelo
Hi Over Yonder Mandel,
Thank you for your feedback! We’re glad to hear you’re enjoying your glasses for bike riding and fun at the beach — that’s exactly what they’re made for. 😎🌴
We appreciate you taking the time to share your experience, and we hope your Chamelo glasses continue to be part of many great outdoor adventures.
– The Chamelo Team
I placed the order since last month…
I placed the order since last month 25th November, and it’s nearly a month now.There is no update on my order and i’m still waiting my order for Christmas. This is the worst experience ever, they just want to sell only with no product ready in stock.
(updated) 4th January 2026
Now I have received the product already, it takes almost one and a half month but the product is a totally conversation starter. Great product but please improve your delivery time.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Yanin,
We sincerely apologize for the inconvenience and frustration this delay has caused, especially with your order intended for Christmas. We understand how disappointing it is to be waiting nearly a month without clear updates, and this is not the experience we want for our customers.
Your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and get everything sorted as quickly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to address this.
– The Chamelo Team
Not delivering in time
11 de dezembro de 2025
Resposta da Chamelo
Hi JS,
We sincerely apologize for the inconvenience caused by the delivery delay. We understand how frustrating it is when an order doesn’t arrive as expected.
Please be assured that this has been escalated, and our upper management team will be reaching out to you directly to investigate the issue and get everything sorted as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
– The Chamelo Team
Customer Service is non-existent
I have been trying to get in contact with Chamelo since 12-2-25 and no luck. Purchased glasses to give to wife for Christmas and it is now the 15th of December with no tracking or shipping information provided. When purchased said expected order to arrive in 2 to 5 days. Then a delay email said maybe 5-7. We are now on 13 days and no response. Website says 125 available, but yet mine is not shipped or given a shipping information. I have tried to call 15 times today no answer. I have e-mailed 2 times no answer. They do not list any other options to talk or get help. Need to improve overall custoemr service.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Archibald,
We sincerely apologize for the inconvenience and frustration this experience has caused you. We completely understand how upsetting it is to be waiting for an order—especially when it was intended as a Christmas gift—and not receiving timely updates or responses. This is not the level of service we aim to provide.
Please know that your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and to get everything sorted as quickly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
– The Chamelo Team
UPDATE 2/11/2026:
Hi again Archibald! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Issue Resolved — Good Customer Support in the End
Initially, I experienced a delay with my order, which was frustrating. However, after reaching out, the support team followed up, apologized, and offered a goodwill gesture.
Although communication took some time, they did eventually resolve the issue as promised. I appreciate that they took responsibility and made things right.
It’s always nice to see a company stand behind their service when something doesn’t go as planned.
5 de dezembro de 2025
Resposta da Chamelo
Hi Aidana,
We sincerely apologize for the inconvenience and concern this delay has caused. We understand how frustrating it is to be waiting for your package, especially after a week has passed.
Please rest assured that we take this seriously. A member of our upper management team will be reaching out to you directly to investigate the status of your shipment and ensure everything is properly sorted as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Aidana! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Worst experience ever…
Worst experience ever…
I always believe give enough time and this will build a good product. However, the quality check is really really bad.
Two time purchase two time defect with
Two month wait. I don’t think I will get any product from this brand in the future. Also, I will highly recommend my friends not going to buy this.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Eric,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing it is to wait for your order, only to encounter quality issues more than once — that’s not the experience we aim to deliver.
That said, we truly want to turn things around for you here. Your feedback has been taken seriously, and to ensure this is properly addressed, a member of our upper management team will be reaching out to you directly to review your experience and get everything sorted as quickly and fairly as possible.
Thank you for taking the time to share your honest feedback. We appreciate the opportunity to make this right.
– The Chamelo Team
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