The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info o... Ver mais
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Veja o que dizem as avaliações
Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Ver mais
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... Ver mais
A empresa respondeu
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Informações de contato
Estados Unidos
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Bom
455 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
order number #20071
order number #20071
I ordered glasses back in may, I was told there was a delay in shipping and no one was able to provide we with an expected shipping date, I asked to cancel the order and receive no refund. I checked the shop app in the UK and it still shows as being preparing shipment
20 de maio de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Dylan,
We sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand how disappointing it is to experience delays, especially when clear timelines weren’t provided and you were requesting a cancellation and refund.
We’d like to clarify that your order was finally shipped out last week, and we regret that this update did not reach you in a timely manner.
To ensure everything is properly resolved and that you’re taken care of, a member of our upper management team will be reaching out to you directly to review your case and get everything sorted as quickly and fairly as possible.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
– The Chamelo Team
UPDATE 3/20/2026:
Hi Dylan,
Our upper management team has been attempting to get in touch with you since last December. Can you please check your email inbox and reply ASAP? Thank you!
– The Chamelo Team
Good return policy
Good return policy, not happy with the product though.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Dayna,
Thank you for sharing your feedback. We’re glad to hear that our return policy worked well for you, but we’re truly sorry that the product itself didn’t meet your expectations. We know how disappointing that can feel, especially when you were excited for your order.
We’re committed to making this right. Our team is already reviewing your case, and a member of our upper management will reach out to you directly to better understand what went wrong and ensure you receive the support or resolution you need.
We appreciate you giving us the chance to fix this.
– The Chamelo Team
Still waiting for my order to be shipped
Still waiting for my order to be shipped
5 de dezembro de 2025
Resposta da Chamelo
Hi Martin,
We’re really sorry to hear that you’re still waiting for your order to ship. We know how frustrating it is to be excited for something and then feel left in the dark, and you absolutely deserve better communication from us.
Thank you for bringing this to our attention — we’re already looking into your order to understand what caused the delay, and we’ll make this right for you. A member of our upper management team will be reaching out to you directly to ensure your order is prioritized and that you get clear updates moving forward.
We truly appreciate your patience, and we’re here to fix this.
– The Chamelo Team
Product is fine, poor website- update, corrected mistake
The product is fine, but the website needs work. I was trying the entire time during the cyber deals to purchase a pair of sunglasses that they listed they have a lot of yet no matter what device, what browser, etc. I couldn’t access the cart/checkout option & sending them an email received no response. Now that the sale has ended, suddenly it’s working fine. It wasn’t a traffic situation either, I tried all times of day through the sale including the middle of the night.
Update- while the initial experience wasn’t ideal, I have to give the support team credit for reaching out & doing their best to correct the situation, even to the point of refunding the missed sale difference. At the end of the day, no one is perfect but I have to give them credit for doing their best to rectify any mistakes. The glasses are also awesome.
9 de dezembro de 2025
Resposta da Chamelo
Hi Doug,
Thank you for sharing this with us, and we’re truly sorry for the frustration you went through during our Cyber Deals. We completely understand how disappointing it must have been to miss out on a purchase you’d been trying to make—especially after trying multiple devices, browsers, and even different times of day.
This isn’t the experience we want for anyone, and we appreciate you bringing it to our attention. We’re currently reviewing what happened so we can prevent this from happening again. We’ll also make sure you’re taken care of: a member of our upper management team will reach out to you directly to help make things right.
We value your feedback, and we’ll use it to continue improving.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Doug! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Excellent company!
I ordered the Dragon sunglasses with the adjustable tint. They're robust, stylish, and certainly unique by virtue of the adjustable tinted lens which alters instantly with a subtle swipe of the arm. The box and glasses case are a work of art, let alone the glasses themselves.
Moreover, the customer service team were excellent, quick responding, and kept me informed of the delivery process throughout.
Overall, I had an excellent experience with Chamelo. Recommend!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Jamie,
Thank you so much for the amazing review. We’re thrilled to hear that you’re enjoying your Dragon sunglasses and the adjustable-tint feature — and we’re glad you loved the packaging as well. It means a lot to know that our customer service team kept you well-informed throughout your experience.
We truly appreciate your recommendation and your support.
– The Chamelo Team
The glasses arrived on time and they…
The glasses arrived on time and they are absolutely beautifully made and look great ! I ordered two pairs. I gave the white ones to a friend she was over the top excited to own them .
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Bonnie,
Thank you for sharing such a wonderful review. We’re thrilled to hear that your glasses arrived on time and that you found them beautifully made. It’s great to know you ordered two pairs, and we love hearing that your friend was so excited to receive the white ones!
We truly appreciate your support.
– The Chamelo Team
Can’t wait! Yes, they do prescriptions!!!
Can’t wait to get my glasses. The process was quick and easy. Thank you!
5 de dezembro de 2025
Resposta da Chamelo
Hi Virginia,
Thank you so much for your excitement! We’re happy to hear that the process was quick and easy for you. We can’t wait for you to receive your prescription glasses and experience them firsthand.
– The Chamelo Team
Resposta da Chamelo
Hi Borja,
Thank you for your review. We want to understand your experience better — could you please let us know what your 1-star rating is for?
You also mentioned “terrible web.” May we ask what this means specifically? Any details you can share will help us address the issue properly.
Our upper management will also reach out to you directly to assist further.
– The Chamelo Team
“Apparently my package is on backorder, but the disappointment arrived right on time.”
I’ve ordered from Chamelo twice now, and both experiences were absolutely terrible. The products themselves aren’t bad, but the customer service and overall ordering experience are embarrassing.
The first time I ordered was around this time last year. I pre-ordered the Prime glasses, assuming—like any normal pre-order—that the company already had a set number of units ready to ship to early customers. Instead, it became clear they were using the pre-order money to start manufacturing. I kept getting excuse after excuse: “We don’t have the product yet,” “Manufacturing is delayed,” “We didn’t make enough,” etc. The order ended up taking almost 1.5 to 2 months to arrive. They tried to make up for it with a small refund and a free gift, which I appreciated at the time, but the whole thing still left a bad taste in my mouth.
Fast forward a year. The Infinity glasses came out, and I figured surely they’d have corrected these issues by now. Nope—same situation all over again. I pre-ordered, only to be told once again that they didn’t manufacture enough and had already sold out of the pre-order… yet they kept selling it. The exact same excuses, the exact same delays.
Long story short: do not order from this company expecting a real pre-order experience or timely delivery. It feels like they take everyone’s money first and start manufacturing second, then scramble to explain why they can’t ship what they’re selling. If you want similar products, buy from another company. Chamelo clearly has no idea what they’re doing.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Christopher,
We’re truly sorry to hear about your disappointment and the experience you’ve had with both of your orders. This is not the level of service we aim to provide, and we understand how frustrating delays and unclear timelines can be.
We also want to clarify that our products are uniquely designed and developed in-house, and while other companies may offer alternatives, they don’t carry the same technology or features as Chamelo. Still, we genuinely wish you the best in finding something that works for you.
Thank you for taking the time to share your feedback, and we hope you have a nice day.
– The Chamelo Team
The sunglasses are hand crafted very…
The sunglasses are hand crafted very well. I like the different options I could choose from as far as style.
1 de dezembro de 2025
Resposta da Chamelo
Hi Joey,
Thank you so much for the kind words! We’re really glad to hear you’re enjoying the craftsmanship and style options — our team puts a lot of care into each pair, so it means a lot to know it shows.
If there’s ever anything else we can help with, we’re here for you.
– The Chamelo Team
Absolutely no response. After they responded to your review
After giving this company a one start review, they reply to the review that I provided as if they really care they informed me that their upper management was going to help.They asked for further information to be provided, I provided the information
And also contacted them by email
And nothing has changed they never contacted me or emailed me any.Response.
Got my credit card company involved and is resolving the problem. This company is a fraud.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Israel,
We’re very sorry to hear about your negative experience with both the product and the warranty process. This isn’t the standard we aim for, and we understand your frustration.
Our upper management will be reaching out to you directly to make things right. In the meantime, please respond to Trustpilot’s request for more information so we can locate your order number and contact details and assist you properly.
Thank you for bringing this to our attention.
– The Chamelo Team
Issue Quickly Resolved
The Customer Support Team reached out to me immediately and fully rectified my situation quickly. Thank you very much for your assistance and prompt response. I will look into purchasing Chamelo products in the future!
18 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Brad,
Thank you so much for your kind message. We’re really glad to hear that our team was able to resolve the issue quickly and that you had a positive experience with our support.
We truly appreciate your patience and understanding throughout the process, and we’re grateful for the opportunity to make things right. It means a lot to us that you’re considering Chamelo again in the future — we’ll make sure your next experience is just as smooth.
If there’s ever anything you need, we’re always here to help.
– The Chamelo Team
future glasses are here
Chamelo has some cool product ideas. Quality is good for the price, love overall.
24 de novembro de 2025
Resposta da Chamelo
Hi Mahi,
Thank you so much for taking the time to share this wonderful feedback. We’re thrilled to hear that you’re enjoying your Chamelo glasses and that the quality and innovation behind our products stood out to you.
Your support truly means a lot to us, and we’re excited to keep creating new ideas that you’ll love just as much.
If there’s anything we can help with at any time, please feel free to reach out — we’re always here for you.
– The Chamelo Team
My favorite brand ✨☺️ You’re truly…
My favorite brand ✨☺️ You’re truly number one! ☝️
All of your sunglasses are perfect — I honestly can’t choose!
I own 4 different pairs and love every single one of them.
You don’t just create beautiful pieces — you create unique, creative, and truly standout designs.
Love you guys for your amazing work and ideas! 💛
26 de novembro de 2025
Resposta da Chamelo
Hi Mariami,
Thank you so much for the love — your message truly made our day. Knowing that you own four pairs and cherish each one means the world to us. We pour so much passion into creating pieces that feel unique, expressive, and unapologetically you, so hearing that our designs resonate this deeply is incredibly rewarding.
We’re grateful to have you as part of the Chamelo family, and we’ll keep working hard to bring you fresh, creative styles you’ll be proud to wear.
– The Chamelo Team
The glasses are awesome, best customer service
The glasses are awesome! Bought 2 pairs. Receiving a lot of compliments. The customer service (especially Aira) is amazing. The best customer experience I have until now. Quick response, friendly and always looking for the best solution. Will buy a new pair Aura (white version). So do not hesitate.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Wim,
Thank you so much for the wonderful feedback! We’re thrilled to hear that you’re loving your glasses and getting so many compliments — that always makes our day. And we truly appreciate you highlighting Aira’s service. She’s incredibly dedicated to taking care of our customers, and we’ll make sure she sees your kind words.
We’re excited that you’re considering the Aura in White next — it’s a beautiful choice. If you ever need help with your next order, we’re here for you anytime.
– The Chamelo Team
Shocking customer service ,place an…
Shocking customer service ,place an order and wait days for a reply that never comes,I've placed my order and you've taken payment ,I've had no update on order or shipping information ,this item has been purchased as a gift and by the terrible no response ,I feel this now will not arrive on time and I will be forced to find another gift ,such a shame that this sale couldn't have been a pleasant sale.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Marcus,
We’re very sorry to hear about the frustrating shopping experience — that’s never what we want for our customers, especially when the item is meant to be a gift.
The good news is that your order was already shipped yesterday. Our upper management will be reaching out to you directly to clarify the details and guide you through everything until full resolution.
Thank you for your patience, and we’re here to make this right.
– The Chamelo Team
I dont even know if my orders are…
I dont even know if my orders are arriving. It’s been over a month. I have ordered two. Still nothing.
I need to get my orders asap as I already missed it as I have left Europe already since you have stock issue. My husband is now leaving next and I need this gifts by 1st week of December.
29665 Oct 21
29771 Oct 23
these are my order numbers. I am done waiting.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Pauline,
We’re very sorry to hear about the delay with your orders and the inconvenience this has caused, especially with your travel plans and the time-sensitive nature of the gifts.
Our upper management will be reaching out to you directly to make things right and assist with your orders as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Pauline! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Sound too low and product came damaged…
Sound too low and product came damaged when I called customer service to return they told me no refund or exchange and it was a gift I purchased for my boyfriend
16 de junho de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Erica,
We’re very sorry to hear about your experience with the product and the issues you encountered when trying to return it. This is not the impression we want to leave.
Our upper management will be reaching out to you directly to make things right. To help us move quickly, please respond to Trustpilot’s request for more information so we can locate your order number and contact details.
We appreciate your patience and the chance to resolve this properly.
– The Chamelo Team
As an avid cyclist
As an avid cyclist, I always wanted to get smart sunglasses for those long climbs where I could to listen to nice playlist for extra motivation! These glasses are perfect for that as I am able to listen to music from my garmin 955 watch without the need to use my phone which basically is a game changer.
Music volume is pretty sufficient! I just wish there was more bass! The glasses are superlight weight, great battery life, easy and quick to charge, have adjustable tint, many colors to chose and most importantly look like sport sunglasses! The fit is amazing. Highly recommend!
22 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Kris,
Thank you for such a thoughtful and detailed review. We’re really happy to hear that the glasses have been a game changer for your cycling sessions—especially being able to connect directly to your Garmin watch. It’s great to know the fit, lightweight design, adjustable tint, and battery life are all working well for you.
We also appreciate your feedback about the bass. Insights like this help us improve future versions, and we’ll be sure to share it with our product team.
Thank you again for the recommendation and for being part of our community.
– The Chamelo Team
Great Product
Great Product Quality!
Purchased a Music Shield and it is a wonderful pair of sunglasses for running. The music played by the bluetooh speaker is surprisingly clear.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi YC Fan,
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that you’re enjoying your Music Shield, especially for running—and it’s great to know the audio clarity exceeded your expectations. Feedback like yours genuinely motivates our team.
If you ever need anything or have questions down the road, we’re here to help.
– The Chamelo Team
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