The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info o... Ver mais
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Veja o que dizem as avaliações
Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Ver mais
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... Ver mais
A empresa respondeu
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Informações de contato
Estados Unidos
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Bom
455 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Startled that this company had the…
Startled that this company had the nerve to ask for my review.
Before buying, I inquired about the glasses' usefulness for workouts and the electronics' resistance to sweat, and was given assurances it would be no issue so I bought them.
The first cycling ride I went on with them was a disaster. Even at fully adjusted darkness, they are barely as dark as standard glasses. I found that sweat got on the control slide and caused them to go full light randomly and they did not want to respond to my finger at that point. So every minute or two they would go from dark to light and I'd have to try and make them go dark again.
After a while the sweat apparently got inside the power button and caused it to act up. The glasses would alternate announcements about power on-connected, power off, power on, power on-connected, etc. repeatedly every 15 seconds. They wouldn't turn off manually and even unpairing from the phone didn't stop it. I had to ride all the way home for 45 minutes that way.
When contacted, the company rep was slower to respond (several days instead of a few hours before purchase) and tried to talk me into keeping the useless (for my needs) glasses at a small discount. After declining that offer and asking again, several days I was given the return label and clearance, I returned them immediately.
After delivery of the return, another week went by with no contact or refund so I asked. Several days later I got a reply that was not helpful, and it became obvious that they were slow-pedaling the refund. So I filed chargeback with my CC. I never received the voluntary refund nor any communication from the company until today when they asked for my review. Well, here it is.
10 de junho de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Kevin,
We completely understand your frustration, and we appreciate you taking the time to share your experience. Of course, we’d send a review request — it’s part of how we stay transparent and make sure every concern gets the attention it deserves.
We’re sorry to hear that things didn’t go as expected with your purchase, and our upper management team will be reaching out directly to assist further. Please respond to the request for information so that we can pull up your order number.
– The Chamelo Team
Amazing product and great service
This was my first time ordering from Chamelo and i was a little worried due to shipping from overseas. However, immediately from ordering, i received confirmation and regular updates regarding shipping. This left me completely aware of where my glasses were throughout the process. Delivery was quick and both pairs of glasses were even better than i expected. Highly recommend ordering from Chamelo....You wont be disapointed with the product or service.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Pookie,
Thank you so much for sharing your experience! We’re thrilled to hear that your first order with Chamelo went smoothly and that you enjoyed the regular updates throughout shipping. It’s great to know your glasses exceeded expectations — we truly appreciate your trust and recommendation!
– The Chamelo Team
Buyer Beware of Shady Company
I am updating my review to reflect new information.
I purchased a pair of Chamelo electronic tinting glasses for approximately $250. Shortly after purchase, the glasses malfunctioned. When I contacted support, I was told I was not eligible for a refund because the 30-day window had passed and I no longer had the original packaging.
After I left an honest negative review on Trustpilot, a manager from Chamelo reached out and offered a full refund as a “special exception” on the condition that I remove or edit my review. Trusting this promise, I updated my review to 5 stars.
The refund was never issued.
Weeks later, I was told there was a “platform error” and that the payment was too old to refund, and I was then asked if they could send the money via PayPal instead. That also never happened.
At this point, the issue is no longer just a defective product — it is about integrity. I changed my review in good faith based on a written promise of a refund, which was not honored.
I am reverting my review to reflect my full experience so other customers can make an informed decision.
15 de abril de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Ricardo,
We’re sorry to hear about your frustration, but that’s not an accurate description of what happened. Our policy clearly states that all returns must be sent back in their original packaging, and in this case, it was unfortunately discarded.
That said, our upper management team will be reaching out to assist you further and see what can be done to help.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Ricardo! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Resposta da Chamelo
Hi Yantaro,
Thank you so much for your kind words! We’re so glad to hear you’re loving your Chamelo sunglasses and that they fit perfectly for any occasion — that’s what we love to hear. We appreciate you taking the time to share your experience!
– The Chamelo Team
Resposta da Chamelo
Hi Edmond,
Thank you so much for your feedback! We’re thrilled to hear you’re loving your Chamelo for everyday use — that’s exactly what we designed it for. We truly appreciate you taking the time to share your experience!
– The Chamelo Team
I love it everyday
I absolutely love Chamelo for my everyday wear. Whether I’m running errands, working, or just relaxing, it fits seamlessly into every part of my day. The comfort, style, and versatility are unmatched—and honestly, it’s worth every penny. Highly recommended for anyone who wants fashion that keeps up with real life!
3 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Aithor,
Thank you so much for the amazing review! We’re thrilled to hear that your Chamelo glasses have become part of your everyday routine. It’s wonderful to know that you’re loving the comfort, style, and versatility — that’s exactly what we strive for.
We truly appreciate your support and recommendation!
– The Chamelo Team
Poor craftsmanship
Waited over 2 months for these shades to arrive. Pulled them out of the fancy case and examined them. What a hunk of shit…the nose holders are bent not evenly aligned. For $250.00 dollars I’d rather get knock off Oakley’s in Cabo on the beach from a street vendor. This is really disappointing.
3 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Matt,
We’re very sorry to hear that you weren’t satisfied with your glasses, and we truly appreciate your honest feedback — it helps us continue to improve our craftsmanship and quality control.
You’re welcome to return your order for a full refund within 30 days, and our upper management team will be reaching out to you directly to help facilitate this process and make things right.
Thank you again for sharing your experience — we value your input and the opportunity to do better.
– The Chamelo Team
UPDATE 11/18/2025:
Hello Matt! Our upper management is attempting to get in touch with you. Please check your email inbox ASAP. Thank you.
– The Chamelo Team
Scam
This is a scam they will pull the money out of your account the same day, the next day they will send you an email saying they're behind with no ETA update and will not respond back... I do not recommend
22 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Cacho,
We’re sorry to hear about your negative impression. To clarify, we did not steal your money — your order was delayed because we temporarily ran out of stock, and we sent you an email to inform you of this.
Our upper management team will be reaching out to you directly via email to clear up this misunderstanding and help expedite the delivery of your order.
We truly appreciate your patience and the opportunity to make this right.
– The Chamelo Team
They will not send you glasses
They will not send you glasses. Terrible Company who steals money.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Sebastian,
We’re sorry to hear about your frustration. To clarify, we did not steal your money — your order was delayed because we temporarily ran out of stock, and we even sent you an email to inform you of this.
Our upper management team will be reaching out to you directly via email to clear up this misunderstanding and assist with expediting the delivery of your order.
We appreciate your patience and the opportunity to make this right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Sebastian! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
One of the best!!
I loveee their sunglasses because not only it changes color, it is also very stylish! I have sensitive eyelids so wearing their sunglasses really helps me not to get a stye every time I go out in the sun. Also, it is very comfortable unlike the other brands that I’ve tried before. Plus, really easy to adjust the lens!! Go get yourselves one of this, really worth my money!!
29 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Samantha,
Thank you for such an amazing review! We’re so glad to hear you love the style and comfort of our sunglasses, and that they’ve been such a big help for your sensitive eyes. It’s great to know the color-changing lenses and adjustability are making a real difference for you.
We truly appreciate your support and recommendation — it means the world to us!
– The Chamelo Team
The glasses it is perfect.
The glasses it is perfect.
The tecnología es perfecta
14 de julho de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Neftali,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your glasses and that the technology is working perfectly for you. Your support means a lot to us.
– The Chamelo Team
My glasses got a small crack which…
My glasses got a small crack which rendered them unusable because it ruins the glasses entirely with how the shade adjustment technology works.
I didn't file the paper after I got these as a gift and now I can no longer use them for running. I barely got any use out of them compared to other running glasses. I no longer recommend these to other runners. Save your money and get some running glasses that will actually survive outdoor use. I have two half marathons coming up and was hoping to wear these. As much as I loved them I need glasses meant to be worn.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Stacey,
We’re truly sorry to hear about the issue you’ve experienced with your glasses. We understand how disappointing this must be, especially with your upcoming half marathons.
Could you let us know how the crack happened — whether they may have been dropped or damaged? This will help us better understand what went wrong.
We’ve also sent you a request for more information so we can locate your ticket in our system. Once we have your details, our upper management team will personally reach out to see if there’s anything we can do to assist.
Thank you for bringing this to our attention — we’d really like the chance to help.
– The Chamelo Team
Im still waiting for my product since june 18th..
They ignored most of my messages through email after latest email message i received. Im still waiting for my product since June 18th.
The latest email message i received.
Thanks for checking in! The new stock of the Charging Cable - Prime, Shield, Dusk is expected to arrive by 3rd week of September. As soon as we have it, we’ll prioritize shipping your order and keep you updated every step of the way.
I really appreciate your patience and understanding while we get everything sorted for you!
All lies.. i hope this is not a scam.
18 de junho de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Myung,
We’re very sorry for the delay and for the frustration this has caused. To clarify, we were not intentionally ignoring your emails — our support team is currently experiencing an unusually high volume of inquiries. When multiple emails are sent daily, the system unfortunately re-queues your ticket each time, which pushes it further back in line. For this reason, we always advise our customers to send one message and wait for a reply so we can resolve cases as quickly as possible.
That said, we take your experience seriously. Our upper management team will be reaching out directly to you to help coordinate and ensure your package is expedited as it heads out the door.
We truly appreciate your patience and understanding, and we’re committed to making this right for you.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Myung! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Great service and really helpful…
Great service and really helpful customer support.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Dhanish,
Thank you for sharing your experience! We’re so glad to hear that you found our service and customer support helpful. Your feedback means a lot and keeps us motivated to keep delivering our best.
– The Chamelo Team
Warranty claim.
Update: they honor the warranty claim and took care of everything in a reasonable amount of time.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Shane,
We’re sorry to hear about your frustration, but we want to clarify a couple of things. Our team did not ghost you—our support queue has been unusually backed up, and sending multiple emails actually caused your ticket to be repeatedly pushed further down in the system. This created the impression that you weren’t being responded to.
That said, we take your concern seriously. Our upper management has already reached out directly to clear up the confusion and ensure your warranty claim is properly resolved.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Shane! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Worst experience ever
This is an official request for the immediate processing of my refund. My order, placed in August, has been severely delayed for over a month with no meaningful updates.
Your customer service agent confirmed that the finance team would process a 10% refund. I agreed to the 15-business-day window, but I decide to refund under deep consideration. After I said I would like to get refund, my follow-up inquiries have been completely ignored.
This complete lack of communication is unacceptable. I have received neither my product nor the partial refund I was promised. Based on the experiences shared by others on this forum, this seems to be a common issue.
I expect the Chamelo finance team to process my refund immediately. Further delay will only confirm the negative experiences many of us are sharing. A zero-star rating would be a generous reflection of this experience.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi 呂穎雯,
We’re very sorry for the inconvenience you’ve experienced with your order and refund request. This is not the level of service we aim to provide. To ensure this is resolved as quickly as possible, our upper management is reaching out directly to assist you and make sure your refund is processed without further delay.
– The Chamelo Team
Quality is amazing
Quality is amazing ! Very fashionable I have no complaints! Continue being the best glasses chamelo
2 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Papiismoove,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the quality and style of your Chamelo glasses. Your support truly motivates us to keep pushing boundaries and delivering the best.
– The Chamelo Team
I bought the one with play the music…
I bought the one with play the music and in 3 months it doesn’t work anymore. Very very disappointed 😔
25 de março de 2025
Resposta da Chamelo
Hi Javier
We’re really sorry to hear about your experience. Did you happen to reach out to our team about this issue? All of our products come with a 1-year manufacturer’s warranty, which means you’re entitled to a replacement if something goes wrong. To make sure this is resolved quickly, our upper management will personally reach out to you and help sort this out.
– The Chamelo Team
UPDATE 11/18/2025:
Hello Javier! Our upper management is attempting to get in touch with you. Please check your email inbox ASAP. Thank you.
– The Chamelo Team
I really liked the design of these…
I really liked the design of these sunglasses — they look so nice, and I love how well they charge. I also like that they come in both dark and light shades, with the lighter one changing color. But they feel a bit too big for my face; they keep slipping off whenever I walk, and I have to keep adjusting them.
12 de maio de 2025
Resposta da Chamelo
Hi Hadise,
Thank you for sharing your experience! We’re happy to hear you’re enjoying the design and charging features of your sunglasses. We’re sorry to hear the fit feels a bit loose for you—we’ll be passing this feedback along to our product team as we continue improving our designs. Your input means a lot to us!
– The Chamelo Team
Received my order right before travel date !
Customer service was A1 ! Very professional and polite, responded promptly and took care of my situation. I had a travel date and they made sure I received my order in perfect timing ! Highly recommended!
1 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Canilive,
Thank you so much for your kind words! 🌟 We’re thrilled to hear our team was able to assist you in time for your travels and that you’re happy with the service you received. Enjoy your new sunglasses and safe travels ahead—we truly appreciate your recommendation!
– The Chamelo Team
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