The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info o... Ver mais
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Veja o que dizem as avaliações
Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Ver mais
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... Ver mais
A empresa respondeu
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Informações de contato
Estados Unidos
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Bom
455 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thanks
It takes Too long to get them to México, but really deserv the time to wait, i love them , also the team is very response on time to all my inquieres .
This lenses are awesome.
Thanks CHAMELO
15 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Hermilo,
We’re so happy to hear that you love your Chamelo lenses! Thank you for your patience and for recognizing our team’s efforts along the way — we truly appreciate your kind words and support. Enjoy your new pair, and we’re thrilled to have you as part of the Chamelo community!
– The Chamelo Team
FRAUDULENT COMPANY: Product promised and never delivered, extremely unprofessional and no transparency with communication whatsoever, STILL NO REFUND
EDIT 6: Finally refunded my money 10/29/2025, yet Chamelo upper management still never contacted me like they said they would in the response here. They never explained why they chose to skip my place in line and never fulfill my order. I had to dispute through Affirm to get my money back because Chamelo was ignoring my emails.. Horrific experience all around.
EDIT 5: STILL no refund and no contact from Chamelo management, but they were kind enough to report my review again as being defamatory. It should be incredibly clear to anyone reading this that Chamelo is an unbelievably dishonest and unethical company.
EDIT 4: Still no refund AND no contact from Chamelo management, 10/27/2025.
EDIT 3: Still no refund AND no contact from Chamelo management, despite them stating they would contact me. I did receive a response from a customer service representative (not a manager) and they are unwilling to provide any additional information regarding why they skipped my place in and held my money hostage for nearly half a year (I was #90 of #178, they fulfilled all orders up until #168 and then were unable to fulfill the remaining 10, including mine). The fact they have been incredibly dishonest and obfuscate everything reaffirms my understanding that this is indeed a fraudulent company. Do not do business with Chamelo.
EDIT 2: Still no contact from Chamelo and still no refund 10/21/2025. You'll see they took the time to reply to this review but they haven't taken the time to contact me or give me my money back. This is a fraudulent company.
EDIT: Trustpilot sent me a notification stating Chamelo wants me to update my review on Trustpilot but they still haven't contacted me directly or refunded me as of 10/19/2025. They care more about their reviews and ensuring the public gives them their money to hold hostages for months.
I paid for an order of glasses in April 2025. Chamelo stated a one-month turnaround time for these glasses. After one month passed, Chamelo support told me there was a delay, and that they were coming in June. In June, Chamelo support told me there was a delay, and that they were coming in July. In July, Chamelo support told me there was a delay, and that they were coming soon and mine was in the next batch. In August, Chamelo support told me they had no ETA. In September, Chamelo support stopped responding to me entirely. In October, Chamelo support explained they cannot fulfill my glasses due to a "specialty part" despite them fulfilling 80 orders AFTER my place in line. They still have not refunded me or delivered the product as of 10/15/2025. They have stopped responding to my email inquiries once again.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Joseph,
We’re very sorry that we weren’t able to fulfill your Aura Rx order as expected. We completely understand your frustration and sincerely apologize for the inconvenience caused by the repeated delays and lack of clarity.
Our upper management will be reaching out directly to ensure everything is properly explained and resolved for you. We truly appreciate your patience and the opportunity to make things right.
– The Chamelo Team
UPDATE 10/28/2025:
Hi Joseph,
As you had already filed a dispute with Affirm, the funds were removed from our end on October 7 and the order cancelled. There is no pending action to take on our side. Kindly await a resolution from Affirm. Thank you!
– The Chamelo Team
Love the color changing lenses
The sound quality far exceeded my expectations, I struggle with earbuds staying put during outdoor activities and these sunglasses solve that problem.
1 de outubro de 2025
Resposta da Chamelo
Hi Dianna,
We’re so glad to hear that you’re enjoying your Chamelo glasses! The color-changing lenses and built-in audio are designed exactly for that—comfort, performance, and convenience all in one. It’s great to know they’re making your outdoor activities even better. Thanks for sharing your experience!
– The Chamelo Team
WORTH THE WAIT!
I saved an amount to buy this heavenly made and stylish tech sunglasses. Oh my god... though there may be delay in shipping, BUT IT'S ABSOLUTELY WORTH THE WAIT! well, well. my friends are gonna ask about this definitely!
PS. their customer service team is 5 star too! they handled my waiting period professionally and made me feel that this company is reliable and they will fulfill the order.
13 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Maynard,
We’re so happy to hear you’re loving your new Chamelo sunglasses — and that you found them worth the wait! Thank you for your patience and for recognizing our customer service team’s efforts during the process. We’re thrilled to have exceeded your expectations and can’t wait for your friends to experience Chamelo too.
– The Chamelo Team
Chamelo Shield
Edit 2025-11-14: I have received a new pair that works as intended. James from the customer support team was quick to reach out and solve the issues after my previous review.
Original 2025-10-12: Works great when it works. However, the first pair I received of the Chamelo Shields didn't work at all and could not be charged. Chamelo sent me a new pair that worked great for a few weeks. Then they just stopped working. I tried sending a message to customer support but it seems I have been ghosted... Would have been a really good product if it had better quality!
12 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Johan,
We’re truly sorry to hear about the issues you’ve experienced with your Shield glasses. Please know that our team did not intentionally overlook your messages — that’s never how we want our customers to feel. Our upper management is now reaching out directly to help clarify what happened and guide you toward a proper resolution.
– The Chamelo Team
UPDATE 11/13/2025:
Hi again Johan! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Resposta da Chamelo
Hi Jessica,
Thank you so much for your feedback! We're happy to hear you’re pleased with the quality and delivery speed. We appreciate your support and hope you continue to enjoy your Chamelo experience.
– The Chamelo Team
The communication is really bad they…
The communication is really bad they don't reply the email back
10 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Melvin,
We’re sorry to hear about your concern, though we’re a bit confused by this review — our records show that our team has replied promptly to all of your emails. That said, our upper management has already reached out to clarify and make sure everything is fully resolved.
We appreciate your patience and understanding while we sort this out together.
– The Chamelo Team
UPDATE 11/18/2025:
Hi Melvin! Our upper management has been trying to get in contact with you. Kindly check your email inbox ASAP. Thanks.
– The Chamelo Team
Lifetime buyer!
I honestly cant believe how good the quality is. I constantly go through a pair of glasses and they only last for so long because of the wear tear of my daily life. The one I got, keeps it pristine quality to this day and i am baffled how superb it also looks on me. Im definitely getting my mom one now too!!
10 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Rusty,
We’re so glad to hear that you’re loving your Chamelo glasses and that they’ve held up so well through your daily adventures! It means a lot to know the quality and design have impressed you — and we love that you’re sharing the experience with your mom too.
Thank you for being part of the Chamelo community. We can’t wait to have you both rocking your Chamelo styles together!
– The Chamelo Team
Haven’t had these glasses for longer…
Haven’t had these glasses for longer than 2 months and they already broke from the arm of the sunglass.
The quality is bad and I’m not even sure they gonna refund me or replace my sunglass. No point in buying them.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Mohamed,
We’re truly sorry to hear about the problem you’re facing with your glasses. We completely understand how frustrating that must feel.
Our team has already reached out to assist and sent you an email on October 13 regarding your concern. Please complete the warranty claims process so we can continue helping you as soon as possible.
Additionally, our upper management will be reaching out to personally guide you through the next steps to make sure this is resolved smoothly.
– The Chamelo Team
UPDATE 11/13/2025:
Hi again Mohamed! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
the design is modern yet timeless…
the design is modern yet timeless perfect for everyday use.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Rose,
Thank you so much for your kind words! We’re thrilled to hear you’re loving the design — we’ve always aimed to create eyewear that’s both modern and timeless, perfect for any occasion.
Enjoy rocking your Chamelo every day!
– The Chamelo Team
Not worth it
Not worth it. very pricey with poor quality, after owning it for 2 months
problems listed below!
1- screen flickers
2- black dot forming in the middle of the lens
3- temple rubber tip comes off
4- temple broke off for no reason. didn't drop it or anything. just broke off for no reason( very poor quality )
9 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Allan,
We’re truly sorry to hear about your experience — that’s not what we want for any of our customers. However, the issues you’ve described are highly unusual, as our glasses shouldn’t be having these kinds of problems unless they were accidentally damaged. We take pride in the quality of our products and each pair goes through strict quality checks before shipping.
That said, our upper management team will be reaching out to you directly to review your case and assist further. We appreciate you bringing this to our attention and we’ll do our best to help make things right.
Please reply to Trustpilot's request for more information so that we can pull up your order.
– The Chamelo Team
Good communication, good quality.
Glasses a very cool and they function as mentionned. Shipping wasn't the fastest but they finally arrived 🙌.
4 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Marc-Andre,
We’re sorry for the delayed response — and we completely understand your frustration. There’s actually a reasonable explanation for what happened: during periods of high contact volume, our email system automatically places tickets back in the queue when multiple messages are sent in quick succession. Our autoresponder does mention not to send repeat emails, as this can unintentionally delay responses further.
That said, our upper management team has now reached out to personally assist and make sure your concern is fully resolved. We appreciate your patience and understanding as we work to make this right.
– The Chamelo Team
UPDATE 11/13/2025:
Hi again Marc-Andre! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Still enjoying my Chamelo Auras
Really enjoying my Chamelo Auras. I got these about a year ago and they still work great.
12 de outubro de 2024
Avaliação não solicitada
Resposta da Chamelo
Hi CH,
We’re so glad to hear that your Chamelo Auras are still going strong even after a year! It’s always great to know our customers continue to enjoy their eyewear long after purchase — that lasting quality and experience is exactly what we aim for.
Thank you for sharing your feedback and for being part of the Chamelo community!
– The Chamelo Team
The design is stylish!💯
The design is stylish!💯
I love it!👌
8 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Kat,
We’re so glad you love the design — thank you for sharing your excitement with us! It means a lot to know that our pieces are hitting the mark in both style and function. We appreciate your support and can’t wait for you to see what’s coming next!
– The Chamelo Team
Great for running with music
Great for running with music. Best purchase! I have been using it for weeks.
These music shield glasses are super convenient for running. Bluetooth connects easily, sound is clear, and I can still hear my surroundings. They fit well, stay in place, and the battery lasts several runs. Simple, effective, and no need for earbuds. These glasses are a fantastic investment. Highly recommend!
7 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Ferjohn,
We’re so glad to hear you’re loving your Music Shield glasses! It’s awesome that they’ve become your go-to for running — clear sound, secure fit, and all without the hassle of earbuds. Thanks for sharing your experience and for recommending Chamelo. Here’s to many more great runs ahead!
– The Chamelo Team
Perfect fit
Perfect fit!
I love how Chamelo offers wide array of styles for different situations and occasions. They bring elevated eye pieces that is functional and fashionable.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Puple,
We’re thrilled to hear that your Chamelo pair fits perfectly! It’s great to know you appreciate our range of styles designed to match every mood and occasion — that perfect blend of function and fashion is exactly what we aim for. Thanks for sharing your experience and for being part of the Chamelo community!
– The Chamelo Team
Aura Prismatic Smart Glasses
These Aura Prismatic Smart Glasses are incredible! The electrochromic color-changing feature is mind-blowing — switching shades instantly depending on the light. The style is super sleek and futuristic, and they’re really comfortable to wear for long periods. You can tell the build quality is excellent, and they definitely turn heads wherever I go. Easily one of the best pairs of sunglasses I’ve ever owned!
12 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Alexi,
We’re so glad to hear that you’re loving your Aura Prismatic Smart Glasses! It’s amazing to know that the color-changing feature and sleek design are delivering the experience we envisioned. Thank you for sharing your excitement — and for turning heads with Chamelo wherever you go!
– The Chamelo Team
I loved the glasses
I loved the glasses, obviously very high quality and durable. Definitely browsing for my next pair!
10 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Adrianna,
We’re thrilled to hear that you loved your glasses! It’s always rewarding to know that our craftsmanship and quality made a lasting impression. We can’t wait for you to find your next favorite pair — thank you for being part of the Chamelo community!
– The Chamelo Team
It’s been over one month there’s still…
It’s been over one month there’s still no status update on when my order will be shipped. I got an email from Amazon stating Chamelo is now available in the shop with the earliest available ship date for 2 days. This is absolutely ridiculous and unacceptable for a company to ignore it’s customers like this
5 de setembro de 2025
Avaliação não solicitada
Resposta da Chamelo
Hi Jervell,
We’re sorry to hear that your order has been experiencing some issues — that’s definitely not the experience we want for our customers. Our upper management team will be reaching out shortly to help check on the status of your order and ensure this gets resolved as quickly as possible.
Please also reply to our request for more information so we can locate your order details and assist you right away.
– The Chamelo Team
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