ChargePoint Avaliações 

Unfortunately, ChargePoint in the UK employ scammers, so I would not recommend them. The employee in question is Maximilian Thorpe. They have refused to answer all communications from me and there is no way you can contact them, clearly because they know they will be inundated with complaints. Rick Wilmer is the CEO

Nachdem das Privatkundengeschäft gelöscht wurde sind die Konten in kürzester Zeit gelöscht wordebn, sodass mein sofort erfolgter Rückerstattungsantrag nicht mehr bearbeitet wurde. Der email support erklärt, es gebe keine Daten mehr und die Rückerstattung meines Guthabens sei nur möglich, wenn ich meine Kontonummer per email an sie versende. Ich verweigere das aus Sicherheitsgründen und mir wurde mitgeteilt, dass das Guthaben dann einbehalten wird.

Avoid !!! digital crooks, charging here £4.5 charge. charged on card £15. No way of getting money back. Tried everything on website

I am in charge of our company's two charging stations, they are not open for public use and we only have about three cars using them. I have been dealing with ChargePoint bad customer service for weeks now. We made the discission to renew the service contract and its been weeks of questions that I answer never end. All we want to do it pay them and they keep asking yet again more questions. today was the last straw, after answering two more they sent me another question and gave and decided to use a nick name (which I hate and never use) I exploded on them. They should be dealing with the public and should be out of business based on their reviews alone. AVOID.

I’ve been waiting 10 days for a return label. I called 5 times, e mailed them 3 times. While over the phone they are very polite, no one is able to solve the issue. It’s always some other department that handles it. No luck trying to speak to supervisor. I had to order a different item so now I have two and they are not cheap YOU ASKED TO EMAIL YOU BUT YOU DID. OT PROVIDE AN EMAIL TO REPLY BACK. PLEASE DO

Once again, I tried to charge at Felbrigg Hall, I've only ever successfully charged here once. Today was no different, two hours on charge and an extra 8 miles on my range. What on earth is wrong with their systems? Totally useless.

I have had nothing but trouble dealing with chargepoint customer service for a home EV charger. Waiting on hold for long periods of time, being promised a call back but never receiving that call. They've not been able to quickly resolve issues until I escalate the issue and have to make multiple phone calls. Avoid buying this brand nothing but trouble!

I have been on the phone for the past 2 weeks. The charger in the past 2 weeks charges outside the schedule causing higher electric costs. For 2 weeks I have been thru every troubleshooting methods over and over and over again. Each phone call you have to explain the issue and try the same troubleshooting over and over again. Finally, escalated upstairs for a replacement. Was told the 2 people in the office are in the phone so will call back. I've been waiting for 4 days now. 3 more phone calls to hear the same thing. They will call you. And let's try these troubleshooting steps. And yes, the same ones again. Tech support with this company is horrible. Don't waste your time and money. Buy another home charger.

This Company is a complete joke several times I tried to charge my Subaru Solterra at the West Seattle location near my Gym it defaults with an error it happened again yesterday every time I try the stupid system puts $50 hold yesterday I have 5 charges and was unable to charge my car. I have taken the time to report this via email nobody responds I just called now I have to wait 5 to 7 business days for the pre-authorization to be removed and nobody at this Company takes any action to check the charging stations all they can say I am really sorry. I suggest NOT to use this service

Been using their chargers at York Designer Outlet without issue for months and months
Turned up last week to find charging points updated however my card was disabled and when I tried to use the app it said I was unauthorised
Customer services now given incomprehensible advice that my account disabled and have to request reconnection and once granted I need to call them to reactivate the account that I didn’t deactivate in the first place! Tried the app again and got a more bizarre message saying I had been removed from my employers charging programme which I have never been part of ! Absolutely shambolic and can’t get it resolved

Für 16,15 kWh habe ich 26,09 EUR bezahlt. Die Batterie war nach 4:49 h auch noch nicht voll aufgeladen. Für diese schlechte Ladeleistung werden mir unter "Andere Dienstleistungen 11,56 EUR in Rechnung gestellt. Auf meine E-Mail Anfrage erhalte ich keine Antwort. Ein Stern ist hier noch zu viel.

Die Antwort bei Trustpilot lautet:
Hallo Team,
es tut uns leid, von Ihren Erfahrungen zu hören, und wir verstehen, wie frustrierend diese Situation war. Bitte teilen Sie uns die mit Ihrem ChargePoint-Konto verknüpfte E-Mail-Adresse mit, damit wir Ihren Fall prüfen und Ihnen weiterhelfen können.

Eine mit meinem ChargePoint-Konto veknüpfte E-Mail-Adresse habe ich nicht. Als Privatkunde kann ich diese auch nicht mehr anlegen - Ein privates Fahrerkonto lässt sich nicht mehr direkt anlegen. Die Erstellung ist nun ausschließlich über eine geschäftliche Einladung oder einen Organisations-Verbindungslink (z. B. von Arbeitgeber, Flotten- oder Leasinganbieter) möglich.!

Wie soll das weitergehen?

My charger had a red light and did not charge last night. I had this happen once before a few weeks ago. Then competent service rep fixed it by working on the software. Today the totally incompetent service rep. told me the unit was bad and I needed a new one. I told her it had been fixed recently so she told me to turn the breaker on and off. I did and it worked. She then said I probably have a bad breaker and should have the circuit checked by a competent electrician. The electrician just left and told me everything was just fine (he used his tools to check it). So now I am out $50 for a service call that the totally unknowledgeable Charge Point rep told me was necessary when it wasn't needed. Previously the same problem was fixed by working on the Charge Point software.

Wer ver*rscht hier wen? Account einfach deaktiviert, Restguthaben weg, Chat und ich finden keine übereinstimmenden Kreditkartendaten etc., soll Support schreiben, Support meldet sich nach einem Monat!, Support meint KK Daten werden nach Auszahlung gelöscht, Datenschutz… , Fazit: irgendwer Vera*scht wen, KK stimmen nicht überein o. sind gelöscht?, Aussagen passen nicht! Geschmäckle von Betrug o. Unterschlagung, Kohle wohl futsch…?

**UPDATE** meine eigene Recherche hat ergeben, es kann überhaupt keine KK Daten geben, da immer über Paypal „automatisch“ gezahlt/gebucht wurde, also wird man veräppelt!

***UPDATE*** na schau einer mal, wenn man doch Nachweise findet, wie schnell das mit einmal geht, keine 24 Std. und der Restbetrag ist da, das ohne KK Daten, Paypal widerlegte die Flunkerei!

Peu de support, des procédures compliquées et pas claires. Ils avaient enregistré toutes nos cartes pro comme des cartes perso mais avec des adresses mail pro. Impossible de recréer des comptes.
Résultat : toutes nos bornes professionnelles inutilisables depuis 1 mois.

Franchement pas à la hauteur d'une utilisation professionnelle, trouvez une autre solution pour vos sites.

Illegale Ladung
In London ladet irgendwer auf mein Account.
Meine Karte und mein Auto haben Deutschland definitiv nicht verlassen.
Karte kann man während eines Ladevorganges nicht sperren.
Freundlicher Chat Service ohne Ergebnis, Betrug wird zugegeben aber die Rückerstattung haben sie leider vergessen, über 300 Euro, jetzt hilft nur noch eine Betrugsanzeige und anwaltliche Unterstützung
Fall Nr.16209377

We were charged $25 an hour for remaining at the charging station after the charge was completed.this cost us an additional $75. They need to be 100% transparent and clear about this additional charge. We received no additional notifications when the surcharge began, and if this was communicated upfront, it must’ve been in very fine print. On top of that the process of downloading the app, and starting the charge process was glitchy and difficult. We are very disappointed with our experience.

They have a set of chargers at the stadium of light in Sunderland, and I was charging just fine all be at a premium rate of robbery proportion until last week when I tried to load the app and they are now fleet, corporate only. What a joke.

In London ladet irgendwer auf mein Account.
Meine Karte und mein Auto haben Deutschland definitiv nicht verlassen.
Karte kann man während eines Ladevorganges nicht sperren.
Klassisches Henne/Ei Problem.
Sie kümmern sich...

Wie kommt jemand an die Daten?
Vorher kümmern wäre sinnvoller, da ist die angekündigte Kulanz danach zweitrangig.

Could not log into my account. My car said I could pay through it but the name of the charge station was not the same as what was. On the pedestal. I just picked one and still could not get any to unlock the cord. Public charging is horrible.

Depuis le mois de décembre, j'attends toujours le remboursement de prélèvements effectués sans mon accord.
J'ai contacté le service client de ChargePoint à de nombreuses reprises, par téléphone et par e-mail. À chaque appel, on m'assure que mon dossier va être traité et que je serai recontacté rapidement. Pourtant, les semaines passent et je n'ai toujours aucune nouvelle, aucune explication et, surtout, aucun remboursement.
Je regrette profondément le manque de sérieux et de suivi dont fait preuve cette société. Lorsqu'une erreur est commise, la moindre des choses est de communiquer avec ses clients et de traiter leur dossier dans un délai raisonnable.
J'espère que cette publication permettra enfin d'obtenir une réponse claire et une résolution rapide de ce litige.

Since December, I have been waiting for a refund for unauthorized charges made to my account.
I have contacted ChargePoint's customer service numerous times, both by phone and by email. Every time I call, I am assured that my case will be handled and that I will be contacted shortly. However, weeks have gone by, and I have still received no updates, no explanation, and, most importantly, no refund.
I deeply regret the lack of professionalism and follow-up shown by this company. When a mistake is made, the very least a company should do is communicate with its customers and resolve their case within a reasonable timeframe.
I hope this post will finally lead to a clear response and a prompt resolution of this dispute.