Nachdem das Privatkundengeschäft gelöscht wurde sind die Konten in kürzester Zeit gelöscht wordebn, sodass mein sofort erfolgter Rückerstattungsantrag nicht mehr bearbeitet wurde. Der email support er... Ver mais
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Veja o que dizem as avaliações
Illegale Ladung In London ladet irgendwer auf mein Account. Meine Karte und mein Auto haben Deutschland definitiv nicht verlassen. Karte kann man während eines Ladevorganges nicht sperren. Freund... Ver mais
A empresa respondeu
I am in charge of our company's two charging stations, they are not open for public use and we only have about three cars using them. I have been dealing with ChargePoint bad customer service for week... Ver mais
Peu de support, des procédures compliquées et pas claires. Ils avaient enregistré toutes nos cartes pro comme des cartes perso mais avec des adresses mail pro. Impossible de recréer des comptes. Ré... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ChargePoint is an electric vehicle infrastructure company based in Campbell, California. ChargePoint est une société d'infrastructure de véhicules électriques basée à Campbell, en Californie. ChargePoint es una empresa de infraestructura de vehículos eléctricos con sede en Campbell, California. ChargePoint is een infrastructuurbedrijf voor elektrische voertuigen, gevestigd in Campbell, Californië.
Informações de contato
East Hacienda Avenue 254, 95008, Campbell, Estados Unidos
- support@chargepoint.com
- chargepoint.com
1,2
Muito Ruim
431 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unbererchtigte Abbuchungen aus London
Ich frage mich ernsthaft, wie ein Unternehmen wie Mercedes-Benz mit ChargePoint zusammenarbeiten kann.
Am 13.06.2026 wurden mir zwei unberechtigte Beträge in Höhe von insgesamt 98,08 € abgebucht. Laut ChargePoint soll ich mein Fahrzeug in London geladen haben. Das ist jedoch unmöglich: Ich war weder in London noch habe ich meine ChargePoint-Karte oder die App in den letzten Wochen überhaupt genutzt.
Besonders enttäuschend ist der Kundenservice. Weder ist telefonisch jemand erreichbar, noch erhält man über den Chat Unterstützung. Auch auf mein über das Driver Support Formular eingereichtes Anliegen habe ich bislang keinerlei Rückmeldung erhalten.
Unberechtigte Abbuchungen sind schon ärgerlich genug. Wenn dann zusätzlich keinerlei Kundenservice erreichbar ist, ist das für mich absolut inakzeptabel. Ich kann ChargePoint daher leider nicht empfehlen.
13 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hallo Jeanette,
es tut uns sehr leid, von Ihrer jüngsten Erfahrung zu hören, und wir verstehen vollkommen, wie frustrierend das gewesen sein muss. Bitte seien Sie versichert, dass wir solche Anliegen sehr ernst nehmen und uns dafür einsetzen, unseren Kunden künftig ein besseres Erlebnis zu bieten.
Ich kann Ihnen zudem bestätigen, dass zu Ihrem Anliegen bereits ein Vorgang angelegt wurde und wir den Sachverhalt derzeit prüfen.
ChargePoint Horrendous to Deal With
ChargePoint have been horrendous to deal with. They installed a home charger for my company at my home. The charger stopped working 3 months ago. I have made over ten phone calls to get the charger fixed. They just say we will get 'We power your car' to contact you but nobody ever returns my calls. Terrible service
27 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Sue,
Thank you for sharing your experience with us. We sincerely regret the inconvenience you’ve faced with your home charger and the repeated attempts you’ve made to get this resolved. To ensure we can locate your case and assist you accurately, may I kindly request the registered email address associated with your ChargePoint account.
Downloaded app and entered details only…
Downloaded app and entered details only to find that my bank card verification kept getting rejected. Called Customer Services and they told me to go to the website instead but when I did there was no option to enter my details, or even log in to my account. I queried it and the person on the other end ghosted me. Turns out I clearly dodged a bullet there, based on the consumer reviews here.
24 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Sarah,
Thank you for sharing your experience with us. We regret the difficulties you faced with card verification, the app, and the website, as well as the lack of follow‑up from our support team. To ensure we can locate your case and assist you accurately, may I kindly request the registered email address associated with your ChargePoint account
Chargepoint have issued a memo to…
Chargepoint have issued a memo to customers that the they are changing their business model from B2C to B2B, with a link to request a refund. The link continually fails to work, the customer call centre doesn't respond, and an email that I sourced through the T&C's fails to acknowledge receipt of my email. I have screengrabs, desktop recordings and voice recordings to support my claim. It looks from my POV that Chargepoint are hoping to get away the remaining funds in my account.
24 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Andrew,
Thank you for sharing these details with us. We sincerely regret the difficulties you’ve faced with the refund process and the communication channels. To ensure we can locate your case and assist you accurately, may I kindly request the registered email address associated with your ChargePoint account.
Personal accounts no longer valid
Personal accounts no longer valid. Astonishing! As if 22 June 2026 you can no longer link a credit card to a personal account so cannot benefit from membership rates. Nil point ChargePoint!
23 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Team,
Thank you for sharing your feedback. We understand your concern regarding the recent changes to personal accounts and credit card linking. To assist you accurately and ensure your case is handled promptly, may I kindly request the registered email address associated with your ChargePoint account
My account was abused and charged…
My account was abused and charged directly to my credit card 3 years later, as many others have stated. Dealer instantly blocked, account deletion requested. Worst charging service ever.
22 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Rob,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
Kindly request the registered email address associated with your ChargePoint account to locate the correct case and assist you accurately and ensure your concern is handled promptly.
Unauthorised charges. Awful customer service
I haven't used my account for 2 1/2 years. I then see charges being deducted from my bank account via an unauthorised vehicle on my account. I contact Chargepoint who respond with "So how someone got access to your credentials, was not leaked by us.
Yet, we offer the good will of refunding the sessions." As if I should be grateful. I'm told, and have read, this has happened to others. Something is fundamentally wrong with their systems and their customer service.
22 de junho de 2026
Avaliação não solicitada
Katastrophale Erfahrung.
Katastrophale Erfahrung.
Der Kundenservice ist praktisch nicht existent – erreichbar ist niemand.
Noch schlimmer: Bei Ladevorgängen werden regelmäßig 40–70 € Guthaben auf das ChargePoint-Konto eingezogen. Angeblich soll dieses beim nächsten Laden verrechnet werden. Das passiert jedoch nicht. Eine Rückzahlung des Guthabens? Ebenfalls Fehlanzeige.
So sammelt sich Geld auf dem ChargePoint-Konto an, ohne nachvollziehbare Verrechnung oder Rückerstattungsmöglichkeit. Das ist aus Kundensicht nicht akzeptabel und bewegt sich gefährlich nah an dem, was man als unzulässige Vereinnahmung fremder Gelder bezeichnen könnte.
Keine Empfehlung.
18 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hallo Jan,
es tut uns sehr leid, von Ihrer jüngsten Erfahrung zu hören, und wir verstehen vollkommen, wie frustrierend diese für Sie gewesen sein muss. Bitte seien Sie versichert, dass wir solche Anliegen sehr ernst nehmen und uns dafür einsetzen, unseren Kunden künftig ein besseres Erlebnis zu bieten.
Bitte teilen Sie uns die mit Ihrem ChargePoint-Konto verknüpfte E-Mail-Adresse mit, damit wir den entsprechenden Vorgang zuordnen, Ihnen gezielt weiterhelfen und eine zügige Bearbeitung Ihres Anliegens gewährleisten können.
Terrible company
Terrible company. So many things wrong, from taking whatever money they see fit from your account to sit in their account, through to a useless app and terrible website (including many spelling mistakes), zero customer support, and when I've gone to get a refund of the money on my account, the form doesn't work. Surprise surprise.
18 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello David,
Thank you for sharing your feedback with us. We truly regret the difficulties you’ve experienced and want to ensure your concerns are addressed promptly. To help us locate the correct case and assist you accurately, may I kindly request the registered email address associated with your ChargePoint account
Absolutely avoid if you can
Absolutely avoid if you can. I put wrong details that I wanted to change. You can't change anything on the app or via costumer service so I ended up removing my account and has been advised to open another one. The problem is they still hold my e-mail and despite chasing them everyday the e-mail is still not realised after 7 DAYS! So I can use it to open an account.Absolutely a joke. Avoid because its pain.
9 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Emilia,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
Kindly request the registered email address associated with your ChargePoint account to locate the correct case and assist you accurately and ensure your concern is handled promptly.
4 x 50 Euro auf dem Konto vorgemerkt…
4 x 50 Euro auf dem Konto vorgemerkt ohne Leistung trotz Guthabens.
Kontakt zum Service der kein Service ist nur über AI möglich. Ich warte jetzt einen Tag andernfalls gibt es eine Anzeige wegen Betrug und der Anwalt wird eingeschaltet!
15 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hallo Steffen,
es tut uns sehr leid, von Ihren Erfahrungen zu hören. Wir verstehen, wie frustrierend diese Situation sein muss, und unser Ziel ist es, solche Erlebnisse für unsere Kunden zu vermeiden.
Bitte teilen Sie uns die für Ihr ChargePoint-Konto registrierte E-Mail-Adresse mit, damit wir den Sachverhalt prüfen und Ihnen weiterhelfen können.
Stole from me twice
Stole from me! Shocking company Service! When you are not expecting it, a year or 2 after using your card at one of their chargers, they take multiple payments. If you contact a UK office then they refer you to the Holland office. The Holland office doesn't answer. I heard that they were struggling, maybe they are taking extra money from all of their previous customers. CHECK YOUR BANK STATEMENTS!
8 de maio de 2026
Avaliação não solicitada
Vorsicht unberechtigte Abbuchungen!
Bin ebenfalls Opfer des hier so oft geschilderten Betrugs geworden. Über 250€ sind vom Konto weg. Hab dort angerufen, der durchaus nette Mitarbeiter hat mir zugesichert das ich das Geld zurück bekomme und mir das auch per Mail zugeschickt. Seitdem ist gar nichts passiert. Geld ist weg. Keine Reaktion mehr von Chargepoint, geht offensichtlich nur mit Anwalt.
Die Krönung des ganzen ist ja, das man nicht Mal die Zahlungsmethode löschen kann
12 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hallo zusammen,
es tut uns sehr leid, von Ihrer jüngsten Erfahrung zu hören, und wir verstehen vollkommen, wie frustrierend diese für Sie gewesen sein muss. Bitte seien Sie versichert, dass wir solche Anliegen sehr ernst nehmen und uns dafür einsetzen, unseren Kunden künftig ein besseres Erlebnis zu bieten.
Um Ihnen gezielt weiterhelfen und eine zügige Bearbeitung Ihres Anliegens gewährleisten zu können, bitten wir Sie um die Angabe der E-Mail-Adresse, die mit Ihrem ChargePoint-Konto verknüpft ist.
ChargePoint needs technical work
ChargePoint needs technical work, customer service cannot be outsourced, their laughing at your customers and do not listen to understand. The $50 holds doesn’t work, a prepaid system would better, I feel robbed if there are technical issues with your stations but I’m charged. Hate this service you provide, it’s not clear!
11 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Michelle,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
Kindly request the registered email address associated with your ChargePoint account to locate the correct case and assist you accurately and ensure your concern is handled promptly.
Was told by the hotel valet that…
Was told by the hotel valet that charging was 30 cents kWh, billed by chargepoint 90 cents/kwh. Only saving grace is that the charger could only put out 5 kw/hr.
7 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Team,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
To assist you accurately and ensure your concern is handled promptly, we kindly request the registered email address associated with your ChargePoint account.
My account has been hacked and…
My account has been hacked and unauthorised charges were made from my bank account. Seems as if this is a common occurance.
DO NOT USE
7 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Maria,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
Kindly request the registered email address associated with your ChargePoint account and assist you accurately and ensure your concern is handled promptly.
voleurs
sur l'application le tarif indique un tarif à la durée (1.58€
h) et je me suis fait facturé 7.73€ en ne restant qu'1h13..
et un support qui ne veut rien savoir...
a eviter
7 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Bonjour Gazz,
Nous sommes sincèrement désolés d'apprendre ce qui vous est arrivé récemment et comprenons parfaitement à quel point cette situation a dû être frustrante. Sachez que nous prenons ce type de problème très au sérieux et que nous nous engageons à offrir une meilleure expérience à nos clients à l'avenir.
Pourriez-vous nous communiquer l'adresse e-mail associée à votre compte ChargePoint. Cela nous permettra de vous aider efficacement et de veiller à ce que votre demande soit traitée dans les plus brefs délais.
Customer service is terrible
Customer service is terrible. I tried to return my charge point unit because the guy said it could not be mounted outside and I can only mount outside. He put me on an indefinite hold. JR was the person I spoke with.
6 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Teresa,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
Kindly request the registered email address associated with your ChargePoint account and assist you accurately and ensure your concern is handled promptly.
My charger stopped working mid-charge…
My charger stopped working mid-charge at my house I worked with them to diagnose the issue for over two and a half hours. At the end of the day they said it was broken it was out of warranty and there was nothing they could do for me at all after being a customer for 5 years. I will not be buying a chargepoint charger ever again there are many many options on the market that are better than them. Do not buy do not use chargepoint.
6 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello John,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
Kindly request the registered email address associated with your ChargePoint account and assist you accurately and ensure your concern is handled promptly.
unauthorized debit of the card balance
My account was hacked, and a car was charged €47 at my expense in London. There's no way to block the card and account from further unauthorized access. I only managed to reach support on the fourth call. They don't respond to emails at all. Because the account requires prepayment, the amount was debited without any problems. The only way to stop Chargepoint was to block the underlying credit card: Stay away from Chargepoint!!
2 de junho de 2026
Avaliação não solicitada
Resposta da ChargePoint
Hello Dirk,
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward.
That said, I see we had an active case and can confirm that the amount has been refunded.
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