This trip was related to a medical emergency and its use allowed us to avoid a 20 hour trip by car or a commercial airport with two pets which would have taken over 10 hours and crowds of people. T... Ver mais
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Veja o que dizem as avaliações
absolutely the best experience chartering an airplane had a cancelled flight for spring break had my grandchildren ready to go and the rebooking was going to put us in FL 3 days later . called and w... Ver mais
A empresa respondeu
Our experience with CFG was excellent. Great communication and service throughout. From initial booking, pre-flight details and itinerary tweaks were all handled quickly and professionally by the CFG... Ver mais
A empresa respondeu
When we arrived at the departure airport, we were informed that CFG had not paid for the flight, and we could not depart until payment was made. I called both numbers for CFG and the first mailbox... Ver mais
Detalhes da empresa
Escrito pela empresa
Charter Flight Group offers private jet aircraft flights, business jet charters for corporate executives, and personal private planes for luxury travels.
Informações de contato
1900 Glades Road Suite 301, 33431, Boca Raton, Estados Unidos
- +1 (888) 634-7449
- charter@flycfg.com
- charterflightgroup.com
4,4
Excelente
181 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is our second trip with Gary Air
This is our second trip with Gary Air. We find them to be very professional.
18 de abril de 2024
Resposta da FlyCFG
Hi Barbara, Thank you so much for taking the time to leave a review. Just to clarify, the survey was sent from us here at FlyCFG. We hope you enjoyed your experience and please feel free to share any feedback you might have regarding our team or service as well. Please let us know if we can be of any further assistance at all!
Great communication and experience
Great communication and experience. Provided multiple options, answered all questions, easy to reserve (click of a button), and communication was clear and timely. Aircraft was as described (infact a bit better than expected), pilots were fantastic and continued with providing a high touch customer service.
17 de abril de 2024
Resposta da FlyCFG
Hi M.H., We are so thrilled you enjoyed your FlyCFG experience. Thank you so much for sharing your valuable feedback! Providing timely and efficient customer service is at the core of what we do, and so happy to hear the team delivered as promised on your recent trip. Thank you again for choosing FlyCFG! Looking forward to the next one!
Wonderful Experiebce!
We had a fantastic time! We would highly recommend your service. Everything went as planned!
16 de abril de 2024
Resposta da FlyCFG
Hi Ronna, It was wonderful speaking with you earlier. Thank you again for taking the time to share your recent experience. We truly appreciate the feedback and recommendation. Please don't hesitate to reach out if you need anything at all. Looking forward to the next one!
Responsive and Reliable
David did a great job with us communicating both while planning the flight and leading up to our departure. Excellent customer service. The trip went very smoothly and the pilots were top notch. Defintely will use them again in the future.
10 de abril de 2024
Resposta da FlyCFG
Hi Brett, We appreciate your support and feedback. Happy to hear you enjoyed working with David. We are truly so lucky to have him on the team. Thank you again for choosing FlyCFG. Please let us know if we can be of any further assistance at all.
The professionalism was superb
The professionalism was superb. The equipment was brand new and very comfortable. The whole team as a whole was very informative and considerate from scheduling and updating us, thru out every phase of what led up to and completing our journey north. We couldn’t be more happy. Thank you.
9 de abril de 2024
Resposta da FlyCFG
Hi John! Wow...thank you from the entire team here at FlyCFG. We are so appreciative of your kind words and review. Your feedback keeps us motivated to continue doing what we are doing, and we are so happy to hear you enjoyed your experience. Please don't hesitate to reach out if you need anything at all. Hope to welcome you back on board soon.
Last Minute Charter Success
Lindsey was able to find us a charter in a couple hours after another brokerage company had plane issues and wasn't able to honor the original booking. Saved us a lot of time and headaches.
8 de abril de 2024
Resposta da FlyCFG
Hi Jimmy, We really appreciate you taking the time to leave a review. Our team here at FlyCFG is dedicated to providing all clients with a flawless experience from start to finish. We are glad Lindsey was able to come to the rescue during a critical time of need. Thank you for choosing FlyCFG and we hope we can serve you again soon.
Nice people to deal with who made the…
Nice people to deal with who made the experience hassle free
8 de abril de 2024
Resposta da FlyCFG
Hi Danny, Thank you so much for your five-star review. So happy to hear it was an enjoyable experience. We appreciate your feedback as it helps us keep improving for our valued clients going forward. We hope to work for you again soon.
The bathroom door didn’t close and the…
The bathroom door didn’t close and the toilet didn’t flush on one leg of the flight.
28 de março de 2024
Resposta da FlyCFG
Hi Jane,
Thank you so much for the feedback and bringing these items to our attention. We have already connected and addressed these issues with the aircraft owner to ensure they are corrected for flights going forward. We understand how frustrating this probably was that they were not functioning properly on your flight and our sincerest apologies for the inconvenience it may have caused. Please let us know if we can be of any further assistance at all. We hope we can serve you again soon.
They literally took care of everything…
They literally took care of everything we required.
5 de abril de 2024
Resposta da FlyCFG
Hi Rick, Thank you so much for the feedback. It's our pleasure to serve you. We truly appreciate the support and hope we get the opportunity to work for you again soon.
Couldn’t be easier! Everyone I worked with from my first…
Everyone I worked with from my first inquiry through landing for the first leg of two was highly responsive and thorough. Dylan, is a great representative of your company, as were the pilots who flew us to Saint Martin. Thank you from my family and I.
30 de março de 2024
Resposta da FlyCFG
Hi Bonita, We can't thank you enough for taking the time to share your experience with us. We are thrilled to hear Dylan and the team exceeded expectations and provided top-notch service from start to finish. Your kind words motivate us to continually strive for excellence. Thank you again from all of us here at FlyCFG.
Excellent service all around.
Excellent service all around.. We needed a jet in less than 4 hours and CFJ made it happen with ease. The flight was easy and our pilots brilliant!!!
We were in a hard situation and you all made it easy and doable!! I would give you 10 stars if I could!!
5 de abril de 2024
Resposta da FlyCFG
Hi Jamie! Wow, thank you so much for your kind words! We are delighted we could assist with your urgent flight needs and provide an enjoyable experience to all. Your feedback inspires us to keep raising the bar. Thank you again for choosing FlyCFG and we hope to serve you again soon!
Great service - very pleased.
Our experience with CFG was excellent. Great communication and service throughout. From initial booking, pre-flight details and itinerary tweaks were all handled quickly and professionally by the CFG team. Our trip was a one way flight relocate our 92 year old aunt cross country - not the easiest trip for her, but kind and patient pilots really helped! This was our first time with CFG and we will definitely use again.
28 de março de 2024
Resposta da FlyCFG
Thank you so much for taking the time to share your positive experience with us. Our team here at FlyCFG is committed to providing exceptional service, from initial inquiry to final touchdown. We are so happy to hear things went smoothly and your aunt was comfortable for her cross country relocation journey. We look forward to serving you again soon! Please let us know if you need any further assistance. We are here to help!
Outstanding and informative pilots
Outstanding and informative pilots
Professional in every regard
Pre-flight contacts to check on our status
Interior of aircrafts fresh and clean
Toilets clean and functional
On-time departures
Shook hands with us as we departed the aircraft
26 de março de 2024
Resposta da FlyCFG
Hi Dr. Guido, We are so appreciative of you taking the time to share your recent FlyCFG experience. We truly appreciate your support and hope to serve you again soon. Please let us know if we can be of any further assistance at all. We are here to help.
My first private charter
As a first-time private charter flier, I found that, without exception, everyone at CFG that I came into contact with was understanding, patient and thoroughly professional in assisting me through the process…and my many, many…many inquiries.
Literally, from the first step of getting (& accepting) a quote for my flight….to ensuring that a personal ‘prerequisite ‘ of mine was on board for my flight, hot water for tea, CFG was insanely responsive and quite reassuring to all of my queries.
Based on CFG’s performance on this, my initial foray into the world private charters, I’ve found a great company to help me never, again have to reenter the chaotic, unreliable and time-intensive grueling world of commercial flying.
You’ve been forewarned - this ‘new toy’, my newfound freedom, can be addictive!
26 de março de 2024
Resposta da FlyCFG
Hi Bev,
Thank you so much for sharing your kind words and five star review. As a first-time private charter flier, we understand that embarking on this journey can be both exciting and nerve-wracking. We are thrilled you chose us here at FlyCFG to assist with your first charter experience. Looking forward to many more adventures. We hope to welcome you back onboard very soon!
Seamless trip from Dulles to Nashville
Seamless trip from Dulles to Nashville. Booked at the last minute, a few options presented and off we went. Great way to travel!
25 de março de 2024
Resposta da FlyCFG
Hi Geoffrey, Thank you so much for sharing. We are so glad everything went smoothly on your recent flight to Nashville. Whether it's a planned trip or last minute getaway, our team works hard to ensure all clients have a seamless experience from takeoff to touchdown. We hope we get the opportunity to serve you again soon. Please let us know if we can be of any further assistance.
Great customer service!
These guys knocked it out of the park! We were tired from business meetings all week with no sleep and missed a flight. They got us a ride booked in no time and the pilots were ready to go by the time we made it to the fbo. Thank you Anna Foy for your help and dealing with three cranky people early in the morning. 11/10!!!!
7 de março de 2024
Avaliação não solicitada
Resposta da FlyCFG
Hi Matt, We so appreciate your support and positive feedback. Thank you so much for sharing. A week of business meetings is undoubtedly exhausting! Happy to hear Anna was able to quickly step in and get you promptly to your destination. Please let us know if there is anything at all we can assist with. We hope to serve you again in the future.
absolutely the best experience…
absolutely the best experience chartering an airplane
had a cancelled flight for spring break had my grandchildren ready to go and the rebooking was going to put us in FL 3 days later . called and with in 3 hours had a plane ready and took off from Smyrna airport to Ft Lauderdale / great trip Dan our pilot was fantastic the grandkids will never forget this !! thanks so much !!
11 de março de 2024
Resposta da FlyCFG
Hi Mark, We love hearing stories like these. We are so happy our team was able to step in and help be part of a spring break miracle after the unfortunate cancellation of your original flights. Thank you for taking the time to share you unforgettable experience with us. Thank you for choosing FlyCFG. We hope we can welcome you back on board soon!
Daniel Dineen was so helpful finding us…
Daniel Dineen was so helpful finding us a flight and answered all of our questions. He was not only pleasant but a great communicator too. Everyone we were in contact with were compassionate and easy to work with including the pilots . It was a smooth and easy flight. It was a great experience to say the least.
9 de março de 2024
Resposta da FlyCFG
Hi Gary, Thank you so much for taking the time to share your recent FlyCFG experience with us. We greatly appreciate the kind words about Daniel and our team. We strive to provide exceptional service and your positive feedback motivates us to continue doing so. Please do not hesitate to reach out if you need anything at all. We hope to serve you again soon!
Some excellent, some left a bit to be desired
The pilots were outstanding. Josh was very helpful and the operations team was very responsive. On the other hand, the plane was not what we were expecting-a different model, older than expected and didn't have good reclining seats. The biggest challenge was the shifting schedule for the return flight and also the need to stop in AZ rather than direct back to Portland.
11 de março de 2024
Resposta da FlyCFG
Hi John, Thank you for taking the time to share your review and recent experience. We appreciate all feedback as it allows us to improve going forward. Pleased to hear, Josh and our team were helpful throughout the booking process. Our team is available 24-7 to ensure you get timely responses as needed. Sorry to hear the aircraft pedigree did not meet your expectations. Due to the configuration of the aircraft there are some seats that don't recline as far as others. Josh has already relayed your concerns regarding the reclining features to the aircraft owner to ensure all seats are functioning and repaired if necessary for future flights going forward. Unfortunately the change in schedule and decision to stop in AZ were out of our control, given that we are at the mercy of government agencies who control customs and the ability to arrive back from international trips. The stop in AZ was chosen by aircraft operations in order to obey FAA regulations. We appreciate your understanding regarding these matters. If you have any questions at all or need further assistance, please do not hesitate to reach out. Thank you again for choosing FlyCFG. We hope to work for you again soon.
Josh at FlyCFG did a great job.
Josh at FlyCFG did a great job finding an aircraft for my trip on very short notice.
The aircraft provided (PC-12 NG) was clean and well provisioned, we arrived early for our trip and were able to depart thirty minutes ahead of schedule.
Very competent and polite crew, the captain (Adam) has 10k+ hours and is extremely familiar with the aircraft.
I would highly recommend FlyCFG and the operator that they used for this trip.
9 de março de 2024
Resposta da FlyCFG
Hi Geoff, Thank you so much for the kind review and recommendation. We greatly appreciate your business and support. Very happy to hear Josh and the entire crew delivered an exceptional experience on your recent flight. We hope we get the opportunity to work for you again soon, and thank you again for choosing FlyCFG.
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