Very quick to come out for a demonstration, we viewed the bed and reclining chairs which was very good. Delivery date was as expected, Danny & Wayne arrived providing an excellent service, took old f... Ver mais
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Veja o que dizem as avaliações
I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me age... Ver mais
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The representative Henry was very helpful. He showed us a demonstration chair and carefully explained the riser recliner workings and went through the health benefits. He measured the customer and... Ver mais
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Fantastic delivery by Danny and Wayne, who delivered my mums new bed. They went above and beyond and even hoovered the floor before building the new bed! Danny explained all the controls very well and... Ver mais
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Detalhes da empresa
Informações de contato
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, Reino Unido
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4,8
Excelente
324 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Many thanks to Henry!
Henry was very professional and friendly with assisting in a chair for my grandma. He explained everything in detail and walked it through with us and answered any queries we had. Thank you very much!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you for your kind words regarding the demonstration with Henry. It's wonderful to hear how professional and friendly Henry was when helping your grandma choose her bespoke furniture.
Best regards,
From all at Charterhouse Mobility
Really pleased!
Really pleased,trying chair and discussing how it worked.Henry explained all measurements . Very pleasant young man explained well how having a bespoke chair would help my health problems. Overall would recomend .
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for sharing how pleased you are with the furniture demonstration provided by Henry. It's wonderful to hear that with Henry's assistance, you've been able to choose a bespoke riser recliner chair to help with your health problems.
With our best wishes,
The Charterhouse Team
Both your staff that attended to me are…
Both your staff that attended to me are fantastic. First Henry that came to display the bed have a good customer service. Today Ben and his dad came to deliver the bed and fixed it. They are fabulous
28 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
We are thrilled to hear how happy you are with the customer service you've received from Charterhouse Mobility. We know how much Henry, Ben and Stuart will appreciate your lovely feedback. Thank you very much!
Best regards,
From all at Charterhouse
My husband ordered a chair
My husband ordered a chair, Ben came to fit & deliver the chair, Ben is an asset to the company, professional & exactly knew what to do. 10/10
Thank You Ben
25 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for taking the time to leave such a lovely review. We trust that your husband is delighted with his new chair and we'll certainly pass on your kind words to Ben.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Vevy good ben jack
26 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for your 5 star review! We appreciate your feedback and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
They went above and beyond
They went above and beyond
1st class service
26 de novembro de 2025
Avaliação não solicitada
The whole experience was brilliant from start to finish, very polite and explained everything. I highly recommend this company and the gentleman who delivered and assembled my bed, 10 out of 10
Perfect experience
26 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
We greatly appreciate you taking the time to leave such a lovely review regarding the service you've received from Charterhouse Mobility. We're thrilled to hear that that whole experience has been brilliant from start to finish!
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Charterhouse Team
Couldn’t be happier
Extremely helpful, gorgeous chair and delivery was exceptional very friendly, knowledgeable chaps.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for choosing Charterhouse Mobility and for taking the time to leave a 5 star review. We are delighted to hear how happy you are with your new riser recliner chair and the delivery service we've provided.
Best regards,
From all at Charterhouse
Dad needed a new chair that supported…
Dad needed a new chair that supported his whole body for when he napped.
It's so rare to find a company that operates with the customer in mind rather than digital this and digital that - often alienating the customer.
I can highly recommend Charterhouse Mobility from start to finish. They were extremely accommodating, friendly and most importantly for me - human. It seems they've hired people who actually want to be there and who care about the impact they have on the customer on behalf of Charterhouse.
So, if you'd like to be both metaphorically and literally 'seen' I highly recommend using Charterhouse Mobility.
Thank you!
14 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review regarding the service we've provided your dad when choosing his bespoke riser recliner chair. We fully understand how important it is to be able to speak with staff members who are truly there to assist you, and our ethos is to deliver an exceptional customer service experience from start to finish.
It means a great deal to us all to know that you would highly recommend us and if we can be of assistance in the future, we are always here to help.
Best regards,
The Charterhouse Team
Beautiful chair
Ed the salesman was really nice,I felt no pressure to purchase a chair.After a chat we came to a decision that I hoped would suit me.After having used two other companies I was a tiny bit cautious
I need not have worried,the guys at the factory have far exceeded anything I could have thought of.To say this is like a hug is an understatement.I never thought a chair could make such a difference to how you feel.Pain is an individual experience and I have a unique chair that helps me mentally and physically cope
Thank you all.Salesmen, factory workers and very polite office staff.Very quick delivery,I would recommend this company to anyone who needs help finding a specific chair for their needs.Thank you doesn't seem enough,but it's heartfelt.From start to delivery all involved have been wonderful 😊
14 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
We are thrilled to hear how happy you are with the service and furniture you've received, from your demonstration with Ed, to the delivery of your bespoke riser recliner chair. We know how transformative our products can be when managing pain and discomfort and we are delighted to hear that with your unique chair, it is helping you to mentally and physically cope. Your feedback means a great deal to us all, and if we can be of assistance in the future, please do not hesitate to get in touch.
With our best wishes,
From all at Charterhouse
⭐⭐⭐⭐⭐ **Excellent Service and a…
⭐⭐⭐⭐⭐ **Excellent Service and a Life-Changing Recliner!**
I recently purchased a recliner from Charterhouse Mobility, and I couldn’t be happier with the experience. The demonstration was carried out by Henry — a knowledgeable and genuinely pleasant young man who immediately understood the comfort I’d been missing for over 20 years with my old chair. Although the recliner was a significant investment, Henry offered a very fair part exchange, which made the decision much easier. His patient and informative demonstration showed me precisely what I needed to feel at ease again. I’m absolutely delighted with my purchase and highly recommend Charterhouse Mobility!
11 de novembro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
We are delighted to hear how happy you are with the service you've received from Charterhouse Mobility. Thank you very much for letting us know how pleased you are with your purchase and for sharing that with Henry's help and knowledge, you've been able to choose just the right chair for your needs.
We trust that you'll be delighted with your furniture and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
From all at Charterhouse
Great company
Ordered a riser recliner and from start to finish the company were brilliant. The chair is very good quality and very comfortable. Had to call them couple of days after it was delivered as slight adjustment needed on the depth of the seat, Jack arrived the next day and adjusted the seat to help my mum sit more comfortably and offered to call back in a couple of weeks to see if all ok. Fantastic company would definitely use again
15 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. It means a great deal to us all at Charterhouse to know how pleased you and your mum are with the riser recliner chair she has received and the service we've provided.
If we can be of assistance in the future, please do not hesitate to contact us. We are always here to help.
Best regards,
The Team
Ed came out showed my Mum a rise and…
Ed came out showed my Mum a rise and recline chair, we had seen lots of different companies but this chap new everything there was too know
Ed let the chair sell it self, no pressure he had a vast aray of colours as well so mum managed to match her existing suite! A very happy lady thank you Charterhouse!
28 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for your 5 star review! We're thrilled to hear that with Ed's help, your mum has been able to choose her bespoke riser recliner chair with fabric to match her existing suite!
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Service has been great start to finish
Service has been great start to finish, the care team were so helpful and went through everything with me so I really understood what I was getting
No pressure at all, a delightful experience
24 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for letting us know that the service you've received from Charterhouse Mobility has been great from start to finish. Our customer care team will greatly appreciate your feedback and we're all so pleased to hear that this has been a delightful experience for you.
With our best wishes,
From all at Charterhouse
I've recently had a lovely…
I've recently had a lovely demonstration from ed he was so polite and professional i really can't wait to get my new chair and bed
30 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for your glowing review regarding your demonstration with Ed. We'll certainly pass on your kind words to him and we trust that you'll be delighted with your new furniture.
Best regards,
From all at Charterhouse
Good from start to finish!
I needed a new bed rather urgently. My mattress had collapsed, and I could not easily transfer to my wheelchair. I made a phone call to Charterhouse, and Henry was with me within 24 hrs. He spent 2 hrs assessing my needs (and asked questions I wouldn't have thought of until much later!) and 3 weeks afterwards my bed was ready. Following good communication with Jennifer in the office, it was carefully (and cheerfully!) installed by John and Giles (a father and son team) and I was shown how to use it. I have had 7 good nights sleep since!
I would thoroughly recommend Charterhouse.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review. At Charterhouse Mobility, we endeavor to provide the best possible service for our customers and it means a great deal to us all to know how happy you are with the service you've received, from your initial enquiry to the delivery of your adjustable bed.
We're delighted to hear how well you are now sleeping!
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
Finally, the perfect chair after seeing so many! Highly Recommend!
I was looking for a new chair for myself. Having bought chairs from Oak Tree Mobility and Furniture Village, I was not satisfied.
I then had demonstrations from HSL and Willowbrook and was still not satisfied.
Then came Ray from Charterhouse Mobility. Ray was very informative, kind and courteous. The chair he showed us was very comfortable and he also took care of my needs. He was able to spot adjustments that I needed, that no other company had and it meant that I am now finally getting the perfect chair for me!
Thank you Ray and Charterhouse Mobility
30 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
We are thrilled to hear how happy you are with the service you've received from Charterhouse Mobility. Thank you for your lovely feedback regarding your demonstration with Ray, who has assisted you in finally getting the perfect chair for your needs. We'll certainly pass on your kind words to him.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Team
Great service
Jack, Ben and Ed. Great service. Lovely boys . Brilliant job.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for your lovely review. We know that Jack, Ben and Ed will be delighted to hear your feedback and we all greatly appreciate you choosing Charterhouse Mobility for your bespoke furniture.
Best regards,
From all at Charterhouse
Awesome Ray with an Awesome chair
Called Charterhouse and managed to get Ray to come and visit us pretty soon
Ray was polite, well mannered, explained everything thoroughly and made us feel very comfortable and happy with our purchase.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for the glowing review regarding your demonstration with Ray. We know how much he will appreciate your comments and we're sure that you'll be delighted with your new furniture.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Charterhouse Team
Sold a bed to mother no aftercare take your money not their problem.
Shite company
1 de outubro de 2025
Avaliação não solicitada
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