Chelsea Peers Avaliações 

Order placed 7/6, Evri claimed to have delivered the parcel on 14/6 to an unknown location. After 3 weeks of chasing it appeared in a bin shed 400m from my house. I kept Chelsea Peers updated throughout.
The pyjamas didn't fit and so needed an exchange for a smaller pair whereupon Emily of Chelsea Peers said the return window had expired. Highlighting this was irrelvant given I wanted an exchange and unreasonable given it was their courier that caused the delay.
I emailed confirmation of wanting an exchange on 8/7 and Chelsea Peers received the parcel back on 12/7. They have not replied to my email of 8/7 and I have not received the replacement pair. There has been complete silence.

Ordered a present for my wife's birthday and 12 days later Chelsea Peers have finally acknowledged that the parcel, which was shipped by them via EVRI, has been lost by the carrier. They offered a refund, which was initially £3.95 less than I had originally paid, but when challenged on the shortfall they quickly paid this too. Very disappointing experience overall and would not recommend this organisation to anyone.

I recently returned an article I had purchased from Chelsea Peers for my daughter's birthday, which turned out to be a little small for her. Although I had missed the deadline for returning goods, the Chelsea Peers customer service team (Emily) were kind enough to give me a voucher for that amount which I intend to spend on an alternative purchase. I cannot speak highly enough of the customer service I received and the promptness and efficiency of their service.
My daughter and I remain enthusiastic customers of the Chelsea Peers brand.

Absolutely loving my strawberry print pjs.
So much so i want another set plus the shortie set.
Normally id stay away from long sleeves in the summer.
But the fabric of these is such great quality.
Their supersoft yet so lightweight, therefore very comfortable and breathable
So pretty too.
Worth every penny.
Want more designs x

Amazing pjs and excellent customer service!

Love the quality and design of Chelsea Peers pyjamas. I was sent the wrong size in my latest order and Emily in customer service was excellent and replaced the items quickly.

Really poor customer service - I emailed three times to cancel my order before dispatch - once within a minute of placing my order when I realised I made a mistake but I haven't had any reply - not even an acknowledgment. I bought a pair of pyjamas from this brand via John Lewis which were pretty pricey for what they were but therefore thought I was safe going direct for items JL don't stock. I was wrong! Very disappointed.

I have been buying from Chelsea Peers for some time now. I have always loved each and every item I have bought. However, the proof of a company's quality is in how they deal with an "issue." My recent purchase unfortunately slipped through their quality control. It happens. I sent an email with images on Sunday evening. I was responded to first thing Monday morning. Received an apology and offered two solutions. No request for further images, no need to send the item back before they replace it. Replaced with an apology and no further inconvenience. Excellent customer service, which is incredibly rare these days! Thank you Emily, you made me feel like a valued customer. Something that very few companies do these days! I couldn't recommend CP more!

Lovely maternity pyjamas, so soft and comfortable. When an issue rose the customer service I received was fantastic, Emily replied promptly to my emails and was so helpful. Thank you

I wrote them 2 reviews with one star-none of them are visible 🤣
So I will just copy them here!

Product review:
ABSOLUTE JOKE for so much money paid!
Lovely at FIRST sight, touch, wear.. After few washes threads and wires started to come out, I wish I took pictures when I was cutting out free rest of my laundry completely tangled in shirt’s threads. Bottoms turned so humongous, that they were falling off me at 9 months pregnant. I ordered size 10-SMALL 🤣 I am 166cm and was 68kg at the end of pregnancy. My cheap ASOS pyjamas are better quality. Absolutely ridiculous price for what you get! And I hoped to wear it with my second pregnancy 🤣

Shopping experience review:
Ordered 2 pregnancy sizes, kept one which fitted well, returned the other one. (No problems with refund and nice packaging was only good thing about my experience) After few washes, pyjama turned HUMONGOUS with wires coming out during washing, tangling all the laundry together, I wish I took pictures of cutting my laundry free-never seen anything like that before 🤣 Absolutely overpriced pyjama for what you get. It last few washes, than this pyjama turns to nightmare!

So helpful after I had some issues with the courier. The customer service team couldn't have been quicker or more accommodating.

Fantastic Service, with my communication via E Mail, and gorgeous Pyjamas, always a pleasure to purchase with Chelsea Peers
Many Thanks

Fabulous customer service from Chelsea Peers.

An item arrived that was faulty and a return, replacement and label was sent within an hour of me sending my first email.

Very impressive service.

Disappointed with how long the products last considering the price. A set of the bottoms has only lasted 3 months and a couple of washes. Expected a bit more when spending £50 on pajamas

edit - Reached out to the email in the reply with the issue and got a replacement within 2 days, great customer service

I had a problem with my order. Nothing to do with Chelsea Peers but the delivery and Emily was amazing, super efficient!
Thank you x

So far my experience with Emily has been outstanding. I had ordered my daughter some maternity pjs but as she was away for her birthday I ended up giving them to her past the 28 days allowed for returns. She loves the company but unfortunately they didn’t fit but because they don’t do exchanges and requested if I could return for a credit note which they have kindly agreed to do. I have posted item back to them and am awaiting further action but so far they could not have been more helpful.

I am refreshingly shocked at the friendly, professional and efficiency that Emily at customer service dealt with the issue. I brought a friend a pyjama set and upon arrival it was mis matched in size. I sent an email which was responded to very quickly. The matter was very quickly resolved and I was offered a refund or replacement. I choose replacement which was sent to the friends address with next day delivery. Obviously the mistake shouldn’t have happened but we are human, how Chelsea peers rectified the matter is most important and they did this extremely well.

My first package got lost by the transporter and I've rarely seen such a fast responding and kind customer service. The Chelsea Peers team went out of their way to help me find the package and when it was clear that that wouldn't be possible they sent me a replacement order straight away which arrived safely and is perfect. Would definitely order again !

Great product - cute designs and wash well.

Had brilliant customer service online - both quick responses and eager to help when I requested a product exchange rather than return.

Would recommend and look forward to ordering more of their new product releases throughout the year.

Amazing service, quick delivery and the most soft and luxurious dressing gowns. Had an issue with one of my orders as they accidentally sent the wrong size, they resent the correct size the next day and let me keep both items, amazing service, quick response and amazing quality items. Will definitely order again