Chelsea Peers Avaliações 

Ordered a pair of PJ’s but the discount code didn’t apply so I was charged full price. Emailed the team and received an immediate response from Sophie to say that they would apply the discount and refund the difference.
Very prompt action and great customer service.

It is unusual today to find a company that wants to communicate with their customers. Very impressive how my minor issue was dealt with. I ordered the wrong item and messaged through their portal. Within Half an hour Sophie dealt with it and it was sorted. Quality PJs quick delivery nicely packaged. I would buy here again. Great Service

Ordered on 17/10 and received on 24/10

I have given a 4 star because the item arrived late. However the staff were great in being apologetic and courteous about the delay. They were quick at rearranging delivery and always quick at replying to my email.
The item is a pressent so I am unable to comment on the quality of the pyjama set but they arrived in an undamaged cardboard box and well presented in tissue paper inside

Yes, these are expensive but what glorious quality. The look and feel are amazing out of the box and the quality lasts with use

I purchased a pair of slippers from the Chelsea Peers website.
I paid £5.99 for next day delivery.
When they arrived, the insole of the slippers was faulty making them very uncomfortable underfoot and unwearable.
I did an online returns clearly stating the slippers were faulty, I was charged £1.99 to return them.
In the end, I was out of pocket £7.98 for a pair of faulty slippers that were returned, somehow doesn't seem right?

Really helpful customer service! Responded quickly and were really generous in their help.

Products are beautiful and arrive promptly but it’s the customer service that really impressed me. The team (Sophie) were super helpful with some problems I had with my order; the return, refund and new order were processed super quick. Thank you so much. Will definitely shop with CP again!

Fantastic customer service, fast response time resolving my issue quickly and efficiently - thank you!

ABSOLUTELY wonderful customer service!!!!!! Particularly Emily.I forgot to order a gift box as it was a present for my daughter.I didn't want to pay for another delivery fee.Emily very quickly and kindly refunded the delivery cost .Thank you. The pyjamas are Beautiful, soft and soooo cute.Definitely order the gift box if giving as a present.

Received my PJ’s through today and over the moon with them! Really pleased with the quality and super happy with the print (Enchanted Glade) - it’s gorgeous!

Ordered a size 16 which fits true to size and the sizing chart online was really helpful when ordering. Delivery was great and the ordering process was very straightforward and ’ll definitely be ordering again in future!

I absolutely love Chelsea Peers and have delighted friends over the years with their fun PJ’s. Always great qualty and fun designs.
I had one blip where DPD messed up an important delivery.
Emily in customer services reacted immediately and resolved the problem with great courtesy and professionalism.
As a result, I have just ordered 5 more sets xxxx

Quick delivery. Beautifully packaged. Fabric gorgeous. They also answer queries quickly although they misread what you actually said a bit. So had to email again.

Upon another purchase there was an issue. I must say their response and customer service is exceptional. Thank you.

I recently ordered some swimwear from Chelsea Peers and I couldn’t be happier with the experience. The quality of the products is amazing – the fabric feels premium, really well made, and worth every penny. One of my bikini tops did arrive in the wrong size, but when I reached out to customer service, they responded so quickly and with such understanding (thank you Emily!). Since the original item had gone out of stock, they issued me a refund without any hassle and even helped organise a return and exchange for another bikini top I wanted in a different size. They were incredibly friendly and so helpful throughout the whole process, which made everything stress-free.

My second order arrived even faster than the first one and to my surprise, it even came with a lovely free gift – such a thoughtful touch!

Overall, I’m super impressed with both the quality of the products and the customer service. 10/10 would recommend shopping at Chelsea Peers and I’ll definitely be buying more from them in the future!

I’ve just received the most beautiful soft dressing gown, great design. I wanted this last year but was sold out so snapped it up when I saw it so pleased with it. The first parcel I ordered didn’t arrive due to courier error but contacted Chelsea Peers and they responded very quickly and sent out another next day delivery which was much appreciated . Great customer service (Emily) , will definitely order from this company again.

Lovely clothes, sent one item back and received a very quick refund! Have already ordered more items (from JL) but love this company!!!

Have been in contact regarding a gift card that my mother cannot access to use the credit - she has emailed customer care 3 times (since 8th July) and had no response.

Very poor/non existent customer service

Loved all the pj’s I’ve purchased and have also bought for family and friends and they love them too. Their customer service team are also very helpful.

My parcel went missing after it was delivered to my sister who lives in a communal block of houses. I emailed customer service and they sent a replacement with no problem which was really appreciated as it was a birthday present. Thank you so much.

Order #504316
I ordered a set of pyjamas for my daughter's birthday placing my order at 11.38am. Foolishly, I neglected to include the required garment size, accidently ordering the website's default size (size 6). I searched for a means to cancel the order but I couldn't find such an option.
I emailed Chelsea Peers at 13.05pm explaining what I'd done requesting they amend my order to the correct size. I received no reply.
At 19.46pm that evening I received an email from Chelsea Peers to say the item ordered had been despatched. I immediately emailed (marked 'urgent') Chelsea Peers to enquire if they'd changed the garment size as I requested earlier in the day. I received an automated reply at 21.07pm to say, 'our team will endeavour to get back to you as soon as possible'. To date I have not received a reply from Chelsea Peers. I have now started the return process to send the item back as soon as I receive it.
Whilst my own negligence was the cause of ordering the wrong garment, the Chelsea Peers ordering system should not have a default item size which enables customers to complete a transaction without being obliged to enter the required garment size. Most online websites I've used incorporate these mandatory data fields in their ordering process which must be filled to allow completion of the transaction, not so with Chelsea Peers. The Chelsea Peers website also needs to have a more transparent order cancellation/return function as the return process was not intuitive to find, nor could I find an option to cancel my order once placed/confirmed.

Had a problem with the delivery not turning up but was resolved immediately
Thank you for great customer service.