My shipment didn't make it into my freezer while I was on vacation, so it spoiled. They shipped out replacement product right away, no questions, & it arrived next day.
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Veja o que dizem as avaliações
My dog loves the food! When she knows she is about to be fed she starts wagging her tail and making excited noises. The transition from kibble was easy with no stomach upset. When I had questions abou... Ver mais
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So far so good, but there definitely needs to be an option to pick at least 2 different types in an order, especially for senior dogs. They're picky eaters and have multiple conditions most of the tim... Ver mais
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Number one reason for Chi is the results in my dogs life line. She is a mixed Beagle / Bull Dog and she has allergies. We noticed her shots that she needed for allergies monthly , is now qtrly so re... Ver mais
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Detalhes da empresa
- Loja de Ração
- também em
- Pet Shop
Informação fornecida por fontes externas variadas
ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Informações de contato
N Indian Hill Blvd 310, 91711, Claremont, Estados Unidos
- 856-431-5502
- support@chidog.com
- chidog.com
4,5
Excelente
968 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My dog loves the food
My dog loves the food. The shipment arrived when expected. The serving size instructions were easy to follow in transitioning to the new food. Overall, a great experience with the company.
31 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your kind review!
We’re happy to hear that your dog is loving the food and that everything—from delivery to the feeding instructions—made the transition smooth and easy. That’s exactly the experience we aim to provide.
We truly appreciate your support and are so happy to have you and your pup with us!
Warm regards,
The Chi Dog Team
Neither of my 2 cats like the food
Neither of my 2 cats like the food. Tries gently heating it, adding warm broth. No luck
30 de março de 2026
Resposta da Chi Dog
Hello,
Thank you for your feedback. We’re sorry to hear that neither of your cats took to the food.
Cats can be especially particular, even with gentle warming or adding broth, so we understand how frustrating this can be. Sometimes a slower transition, mixing a small amount with their current food and gradually increasing, can help, but we know that doesn’t always work for every cat.
We truly appreciate you giving our food a try.
Thank you again,
The Chi Dog Team
Fresh foid
The ability to discuss the best food type for our pet is what won me over. The food arrived frozen with a reminder of the correct portion to be fed. Our 6 year old schnauzer loves the food and we had no issues swapping her over.
30 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your kind words!
We’re really glad to hear that the guidance on choosing the right food was helpful—that’s something we truly value. It’s also great to know the food arrived in perfect condition and that the transition was smooth for your schnauzer.
We’re happy she’s loving her meals!
If you ever need anything or have questions down the line, we’re always here to help.
The Chi Dog Team
My experience is overall great except…
My experience is overall great except that sometimes the packaging has slits around the edges and the food is exposed. I am hesitant about feeding him it because he has such a sensitive stomach. I don’t care for the trays that are more elongated. They are much harder to proportion his servings.
24 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your feedback. We’re glad to hear your overall experience has been great, but we’re sorry about the issues you’ve encountered with the packaging.
The trays should always arrive fully sealed, so we understand your concern, especially with a sensitive stomach. If you ever receive trays with slits or that appear compromised, please don’t hesitate to reach out to us.
Regarding the elongated trays, those were part of a temporary packaging change, and we understand they can be more difficult to portion. We appreciate you sharing this, as feedback like yours helps us improve.
Please feel free to contact us if you need assistance.
The Chi Dog Team
This diet caused a UTI - had to take pup to urgent care
My dog has mitral valve disease so her heart is enlarged. She's on vetmedin and salix and now benazepril. I'd asked Chi Dog what would be a good low protein formula for my dog and her condition and they pushed their turkey formula as one that lowers inflammation, blahblah. A few weeks later, I had to take my dog to urgent care for a UTI. I was so stressed with her care that I didn't connect the dots then but feeding a dog anything that isn't low protein can cause a UTI while their kidneys are already stressed by the heart meds. So - a warning to others with similar situation. Don't let them fool you - if they don't have a low protein/low phosphorus formula, it's not good for your dog.
31 de agosto de 2025
Avaliação não solicitada
Resposta da Chi Dog
Hi,
Thank you for sharing your experience, and we’re sorry to hear about what you and your pup have been going through.
We do want to clarify that UTIs can have many contributing factors, including underlying health conditions, medications, hydration levels, and individual sensitivities. While diet can play a role in overall health, it is not typically the sole cause of a UTI.
However, we completely understand your concerns, especially with your dog’s medical history. Our diets are formulated to be complete and balanced, but for dogs with specific medical conditions like heart disease or kidney concerns, we always recommend working closely with your veterinarian to determine the most appropriate nutritional plan.
We appreciate your feedback.
Wishing your pup the very best in her recovery.
The Chi Dog Team
Sadie Loves It!
One of my Chihuahuas, Sadie, was recently diagnosed with early stage kidney disease. She's always had a sensitive stomach. But when I put the vet prescribed kibble in front of her, she immediately rejected it. And I couldn't blame her. It was a hard oily kibble. Yuck.
I immediately started looking for an alternative and found your Water Diet. I liked everything I read about it, plus the Chinese medicine component. I ordered the 4 weeks supply. It was shipped and arrived within two days, packaged well and still frozen!
I thawed one package, heated up one serving and put it in front of her.
She gobbled it down and has had no intestinal problems, even though I couldn't introduce it gradually to her!
Sadie loves it and she's doing well on it!
Thank you!
24 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for sharing Sadie’s story.
We’re happy to hear that she’s enjoying the Water Diet and that it’s been gentle on her stomach, especially given her recent diagnosis. It’s such a relief when our pups not only accept a new food but actually love it and even better when it supports their overall well-being.
We’re also glad the delivery arrived quickly and in great condition. Thank you for trusting us with Sadie’s care, and we’re wishing her continued comfort and good health.
If you ever need anything, we’re always here to help!
The Chi Dog Team
I ordered $100 worth of samples and cat…
I ordered $100 worth of samples and cat would not touch food. I shared with other cat owners whose cats also refused the food.
30 de março de 2026
Avaliação não solicitada
Resposta da Chi Dog
Hi,
Thank you for taking the time to share your experience. We’re sorry to hear that your cat, and even others, didn’t take to the food.
Cats can be especially selective, and it can sometimes take a bit of time and a gradual introduction for them to accept a new diet. We understand how disappointing it can be when it doesn’t work out, especially after trying multiple options.
If you’re open to it, we’d be glad to offer some guidance or suggestions that may help, or explore alternatives that could be a better match.
We truly appreciate you giving our food a try.
The Chi Dog Team
I ordered samples of cat food which ran…
I ordered samples of cat food which ran about $100. My cat would not come near the good!
23 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your feedback. We’re sorry to hear that your cat wasn’t interested in the food.
We understand that cats can be especially particular when it comes to trying something new. Sometimes it helps to introduce a new diet gradually or mix it with their current food to make the transition easier.
Thank you for giving Chi Cat a try!
The Chi Dog Team
Great dog food
Great dog food. The problem is not the food; it's such a nutritious product. It's my dog who has food aversion to the protein, turkey. We're working through it, adding 97% ground beef in a certain proportion. But he often doesn't eat.
18 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your thoughtful review! We’re glad to hear you recognize the quality and nutrition of the food.
We understand how challenging food aversion can be, especially when it comes to a specific protein like turkey. It sounds like you’re doing a great job trying different approaches to make it more appealing for your dog.
Please feel free to reach out if you need further assistance.
The Chi Dog Team
The quality of food from this company…
The quality of food from this company is amazing. I don’t have to worry about his health giving this food. The customer service has always been very helpful
18 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your kind review! We’re happy to hear that you’re happy with the quality of the food and that it’s giving you peace of mind about your dog’s health.
We also truly appreciate your kind words about our customer service. Thank you for trusting Chi Dog!
The Chi Dog Team
Resposta da Chi Dog
Angela,
We’re sorry to hear that your dog did not enjoy the food. We understand how disappointing that is, especially when you were hoping it would be a good fit.
Because our meals are perishable frozen products, we are not able to offer reimbursement simply for taste preference. That said, we always want to help where we can and are happy to offer feeding tips, transition guidance, or diet suggestions to help find a better fit.
Thank you for giving Chi Dog a try.
Warmly,
The Chi Dog Team
Easy navigation to useful information and easy ordering
Being able to go to the website and look at the diets and get all the information immediately without searching was most appreciated. I have 2 dogs needing home cooked food. I was cooking 2 different meals . One for each dog. Being able to look at the ingredient and nutrition information w/o having to find it buried in the website or needing to fill in information for someone else to pick for me was what made me look no further. Plus as a holistically minded individual, I have come across and listened to Dr Bohrer in the past. It turns out, I chose the Fire diet for both my diabetic dog and my elderly dog with healing digestive issues. Both dogs are doing fantastic on the diet!At some point there is an alternative Chi Dog formula that I think would fit each dog to add in variety. For now we are Fire diet and we are all loving it!! For me the cooking had become a cumbersome , never ending job! Thank you Chi Dog! I also did have a minor issue with my order and I can also report that Customer service was great!! And all was sorted out quickly! A solid 5 stars!!
2 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your thoughtful review! We’re happy to hear that both of your dogs are doing fantastic on the Fire Diet and that the website made it easy for you to find all the information you needed.
We completely understand how cooking multiple meals for your dogs can become overwhelming, so it’s wonderful to know Chi Dog has helped make mealtime simpler and healthier for your pups. We also appreciate your kind words about our customer service. We’re always happy to help!
Thank you again for your support and trust!
The Chi Dog Team
I tried the trial pack and my two dogs…
I tried the trial pack and my two dogs who are very picky eaters loved the food.
10 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your review! We’re happy to hear that your two picky eaters loved the trial pack.
It’s always great when dogs enjoy their meals, and we appreciate you giving Chi Dog a try!
Warm regards,
The Chi Dog Team
Great experience so far
I ordered the fire diet for my dog because she’s going through some significant G.I. issues. The box arrived late, two days instead of one day, but everything was still well frozen and intact. She is doing very well so far on the new diet.
10 de março de 2026
Resposta da Chi Dog
Hi,
Thank you for your review! We’re glad to hear that your dog is doing well on the Fire Diet and that the food arrived in good condition despite the slight delay.
We truly appreciate your patience and your trust in Chi Dog to support your pup’s health.
The Chi Dog Team
The lecture at WVC was wonderful and…
The lecture at WVC was wonderful and informative! Thank you for all the recipes.
5 de março de 2026
Resposta da Chi Dog
Rebecca,
Thank you so much for your kind words. We’re so glad you enjoyed the lecture at WVC and found it informative.
It means a lot to hear that the recipes were helpful as well. We love being able to share practical ways to bring real, nourishing food into pets’ bowls.
Thank you again for taking the time to share your feedback, and we hope to see you again at a future event.
Warmly,
The Chi Dog Team
Great customer service
Great customer service. I appreciated the initial follow up and they helped me determine the right amount to keep my dogs weight stable. Madison never complains at mealtime! This is a lower cost for me than JFFD and when I evaluated new options, I liked the company and the lower price was a welcome bonus!
18 de março de 2026
Avaliação não solicitada
Resposta da Chi Dog
Jamie,
Thank you so much for your kind words and for taking the time to share your experience.
We’re so happy to hear that our team was able to help you find the right feeding amount to keep Madison’s weight stable, and even happier to know she is enjoying every mealtime. That is exactly what we love to hear.
We also truly appreciate you mentioning the value of our meals. We work very hard to offer real, thoughtfully made food and supportive customer service at a price that feels worthwhile for pet parents.
Thank you again for choosing Chi Dog and for trusting us to be part of Madison’s routine. Please give her some extra love from all of us.
Warmly,
The Chi Dog Team
Showing True Care
I appreciated the outreach to inquire about how my dogs are adjusting to Chi Dog and if I had any particular questions or concerns.
13 de março de 2026
Resposta da Chi Dog
Marjorie,
Thank you so much for your kind words.
We’re very glad our outreach was helpful and that you felt supported during your dogs’ transition to Chi Dog. We know changing a dog’s diet can come with questions, so it means a lot to hear that our follow-up made a difference.
Thank you again for choosing Chi Dog and for taking the time to share your experience.
Warmly,
The Chi Dog Team
Great customer service
Great customer service, great product, reasonable price. I love the product - human grade food for my dogs - and delivered to my door!
24 de fevereiro de 2026
Resposta da Chi Dog
Carla,
Thank you so much for your kind words and support.
We’re thrilled to hear you’ve had a great experience with both our customer service and our food. Providing real, human-grade meals for dogs in a way that is convenient and reasonably priced is exactly what we strive for, so your feedback truly means a lot.
Thank you again for choosing Chi Dog and for trusting us to deliver nourishing meals right to your door.
Warmly,
The Chi Dog Team
Has been great
Has been great! Communication is really good, answering emails.
23 de fevereiro de 2026
Resposta da Chi Dog
Lacey,
Thank you so much for your review.
We’re very glad to hear your experience has been a great one and that our communication has been helpful. We work hard to be responsive and make sure our customers feel supported, so it means a lot to hear that reflected in your experience.
Thank you again for choosing Chi Dog.
Warmly,
The Chi Dog Team
Senior pug is thriving!
My senior Boston terrier/pug nearly died from the “ sensitive diet” kibble that we purchased at the vet’s office. He had severe pancreatitis and nothing was helping. Then a holistic vet suggested Chi Dog and our 13 year baby is thriving! He has been on Chi Dog for 2 years and it has definitely extended his life…quality and quantity!
28 de fevereiro de 2026
Resposta da Chi Dog
Heather,
Thank you so much for sharing this. We are incredibly grateful to be part of your senior boy’s journey.
We’re so sorry to hear how difficult that time was for him, but it means so much to know he is now thriving and has done so well on Chi Dog. Hearing that he is enjoying a better quality of life is exactly why we do what we do.
Thank you for trusting Chi Dog for the past 2 years and for taking the time to share your experience. Please give your sweet boy some extra love from all of us.
Warmly,
The Chi Dog Team
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