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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service. I got stuck installing the sim but everytime I emailed for help they replied by at a reasonable time with the best advice and patience. Would definately recommend using Chi... Ver mais

Avaliado com 4 de um total de 5 estrelas

Wprowadziłem ręcznie do protezy karty e-sim ustawienia dostarczone przez providera internetu i program obsługujący jartę potwierdził poprawność ale nic nie ściągnąłem. Nawet 1 bajt nie przepłynął... Ver mais

Avaliado com 4 de um total de 5 estrelas

Picked after comparing many services. This came in as a clear winner when comparing service, quality and very importantly cost. I used the eSIM travelling through Europe and had very good coverage, fr... Ver mais

Avaliado com 5 de um total de 5 estrelas

It worked in New York without any problems, high speeds on the T-Mobile network, but ping was around 300, the high ping didn't bother me at all, but it's worth taking into account

Detalhes da empresa

  1. Provedor de serviços de internet

Escrito pela empresa

Chillaxsim is a global eSIM service provider. We offer travel eSIM for 100+ countries with high speed unlimited data, 7/24 customer service, affordable price and reliable network connection.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I received prompt and helpful customer assistance

I received prompt and helpful assistance when having difficulty downloading my eSIM. A few simple instructions sent to me by the customer service person remedied my problem. The communication was as polite and directions clear. Thank you.

3 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Picked after comparing many services. Chillaxsim.

Picked after comparing many services. This came in as a clear winner when comparing service, quality and very importantly cost. I used the eSIM travelling through Europe and had very good coverage, from the top of mountains to the sea. I took off one star as It wasn’t flawless but I don’t have experience of others, to be fair.

2 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Średnie doświadczenia

Wprowadziłem ręcznie do protezy karty e-sim ustawienia dostarczone przez providera internetu i program obsługujący jartę potwierdził poprawność ale nic nie ściągnąłem. Nawet 1 bajt nie przepłynął !
Zrobiłem jeszcze jedną próbę z innym providerem internetu i zadziałało, tę opinię wyślę poprzez e-sim ! Program "mielił" przez całą noc ale rano internetu w końcu się obudził !

Wynik: 1:1.
:)

2 de março de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Ordered esim for Japan its chinese

Ordered esim for Japan

Got an esim that was very slow. And connects to hongkong.... ip is in hongkong ... that feels wrong. And NO the connection is NOT stable
I lost connection so often it was annoying

Edit support is nice so I got a refund

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Chillaxsim

Resposta de Chillaxsim

Dear Customer,

Thank you for sharing your feedback. We would like to clarify the technical side of our service to ensure full transparency for you and all our customers:

Technical Setup: It is a standard industry practice for our Japan eSIM data to be routed through a secure Asia-Pacific gateway in Hong Kong. This allows for a stable connection while you are roaming on local Japanese networks like Softbank or Docomo.

Data Privacy: We take privacy very seriously. This routing is fully encrypted and is used solely for technical connectivity; no personal data is stored or monitored.

Our Response: We value your experience, which is why we provided a replacement eSIM as soon as you reported speed issues. When we realized the standard roaming IP did not meet your specific professional requirements, we respected your preference and issued a refund immediately.

We aim to be as helpful as possible, and we wish you a productive and smooth trip in Japan.

Best regards,
Chillaxsim

Avaliado com 1 de um total de 5 estrelas

Waste of money

Used Chillaxsim on my trip through Kazakhstan and Uzbekistan. In Kazakhstan the signal constantly dropped, internet was unstable, and in Uzbekistan the network disappeared completely. I had no connection in critical moments and had to buy another SIM card the next day.

I used an iPhone 16 with eSIM and followed all standard troubleshooting steps (restart, roaming settings, network refresh, etc.). The issue was NOT caused by my device or setup — the service simply did not work.

Total waste of money. I will never use this provider again and I will not recommend it to anyone.

1 de dezembro de 2025
logotipo da Chillaxsim

Resposta de Chillaxsim

Dear Customer,

We are sincerely sorry for the connection failure you experienced in Kazakhstan and Uzbekistan. We completely understand how stressful it is to lose internet connectivity during critical moments.

We want to take full responsibility. Since the service did not work, we would like to issue a full refund for your order. Please request refund on your order page or email us at service@chillaxsim.com with your Order Number so we can process this for you.

For any connection issues while abroad, please contact us immediately. Our 24/7 support team is always ready to help you resolve them instantly.

Apologies again for the inconvenience caused.

Sincerely, The ChillaxSIM Team

Avaliado com 3 de um total de 5 estrelas

技術支援一般

技術支援一般,回覆問題不夠詳情及專業,對回覆不太滿意,不會推薦給朋友購買。以下是問題及回覆:
————————————————
我的問題: “(1)雙卡手機插入esim adaptor後,如果sim slot 只顯示SIM 1就只能放在sim 1 slot 做配置,放在sim 2 就不能配置?

(2)我另一部手機插入esim adaptor後, sim slot 顯示 sim 1, sim 2, 是否表示sim 1 或sim 2 都可以配置呢?

你們Whatsapp回覆:
最好插入sim slot 1
————————————————

9 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Esim Turcja

Świetny esim używany w Turcji rejon Kusadasi. Po wylądowaniu i uruchomieniu automatycznie telefon połączył się z siecią bez żadnego ustawiania cz kombinowania. Szczerze polecam.

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

SIM arrived within a week (uk) and had slight troubles with the app initially and once that was working I had troubles turning on data but, their service support team are great, responded quick and resolved all issues effectively.

16 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impressed

I bought two different packages though easy/fast purchase processes and was never disappointed using them in Athens, Greece. I had 5G in most places and basically never lost connection. My friend was not happy with her Esim provider (another brand) so I recommend her to switch to Chillax, and she did and was happy with her choice as well. I did not try Chillax in other regions so this could be being lucky too so take this with a grain of salt.

1 de setembro de 2025

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