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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service. I got stuck installing the sim but everytime I emailed for help they replied by at a reasonable time with the best advice and patience. Would definately recommend using Chi... Ver mais

Avaliado com 4 de um total de 5 estrelas

Wprowadziłem ręcznie do protezy karty e-sim ustawienia dostarczone przez providera internetu i program obsługujący jartę potwierdził poprawność ale nic nie ściągnąłem. Nawet 1 bajt nie przepłynął... Ver mais

Avaliado com 4 de um total de 5 estrelas

Picked after comparing many services. This came in as a clear winner when comparing service, quality and very importantly cost. I used the eSIM travelling through Europe and had very good coverage, fr... Ver mais

Avaliado com 5 de um total de 5 estrelas

It worked in New York without any problems, high speeds on the T-Mobile network, but ping was around 300, the high ping didn't bother me at all, but it's worth taking into account

Detalhes da empresa

  1. Provedor de serviços de internet

Escrito pela empresa

Chillaxsim is a global eSIM service provider. We offer travel eSIM for 100+ countries with high speed unlimited data, 7/24 customer service, affordable price and reliable network connection.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Simply the best esim adapter and provider

Having made a lot of research on esims and esim card adapters I chose to go with Chillaxsim. Firstly their customer care is amazing. Not only did they reply immediately to my concerns but also kept communication via whatsapp. They confirmed that my phone model (Redmi 8 Note Pro) can take the esim adapter and also shipped it out immediately. Once I received it, I found it a bit hard to use, due to my lack of knowledge. I immediately contacted them via whatsapp and in less than 2 minutes they helped me out and my esim was up and running. Chillaxsim products and services are absolutely fantastic. Well done to the whole team. Will definitely recommend to everyone.

5 de agosto de 2025
Avaliação não solicitada
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Resposta de Chillaxsim

Thank you so much for your kind and thoughtful review! 🌟 We're truly happy to hear that your experience with ChillaxSIM — from the initial support to getting your eSIM adapter up and running — was a smooth and positive one.

Our team is always here to help, and it's great to know that our WhatsApp support made things easier for you. 🙌 Your feedback means a lot to us, and we're thrilled that you’re enjoying the benefits of your eSIM.

Thanks again for choosing ChillaxSIM and for recommending us — it really motivates our team to keep doing better every day! 💙

Avaliado com 5 de um total de 5 estrelas

Central Asia worked a treat

We had the Central Asia package and it worked great in all 3 countries. A little more spotty in Uzbekistan, but flawless in both Kazakhstan and Kyrgyzstan. It uses the Beeline network. Would certainly recommend 👍

22 de julho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

7day e sim is less than 7 days

I'm not impressed a 7day e sim is less than 7 days. I was expecting a full 168 hours of use like my wife's E sim. I don't plan on using this company again

Edit: although I appreciate the response, my Wife went with Yuca 7 day e sim and it still works on day 7 for a full 7 days. In fact I'm using her hotspot to tell you the fact it still works. It was activated the same day/time for the same 7 day e sim. That's also how I experienced numerous other sims in other countries.

2 de junho de 2025
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Resposta de Chillaxsim

Hi Brian
Thanks for your feedback — and we’re really sorry for the confusion.

Our plans follow carrier rules, which count usage by calendar days, not 24-hour blocks. For example, activating on June 4 at 4PM means Day 1 ends at midnight, not the next day at 4PM. This is noted in our email, but we understand it may not match your expectations.

We’ll work on making this clearer. Thank you for trying ChillaxSIM, and we truly appreciate your input.

— The ChillaxSIM Team

Avaliado com 1 de um total de 5 estrelas

Internet doesnt work

Internet doesnt work. I lost internet after oneday.

EDIT:
No, it had nothing to do with my phone settings. Your internet service simply stopped working, and the fact that your support is available only when I'm traveling without internet access is completely irrelevant. In such cases, I just have to buy a local SIM card. Your service has completely failed me.

1 de junho de 2025
logotipo da Chillaxsim

Resposta de Chillaxsim

Hi Ja,
We’re truly sorry to hear that your eSIM didn’t work as expected.

In most cases, issues like this are related to local network compatibility or device settings, and they can usually be resolved quickly with our support. We didn’t receive any message from you, so unfortunately we didn’t get the chance to help.

Please don’t hesitate to contact ChillaxSIM support if you ever experience any trouble — we’re always happy to assist and make things right.

Thank you again for your feedback.
— The ChillaxSIM Team

Avaliado com 5 de um total de 5 estrelas

Updated Review – 5 Stars with reservation

Updated Review – 5 Stars

I originally posted a one-star review on April 10, 2025, due to a frustrating experience with the product. However, thanks to the prompt assistance from customer service, the issue was resolved fairly quickly, and my later experience proved that this is actually a pretty good product. I wanted to update my original review to reflect the full story, but since I couldn’t find a way to edit it, I’m writing a new one.

Here’s the update: Customer service responded to my April 10 review on the same day I posted it, which genuinely surprised me. I have to give them credit for being so responsive to feedback posted online. They asked me to provide screenshots and suggested I set the APN to “cmhk.” Initially, that didn’t work. However, when I changed it to “cmlink,” everything started working—and it continued to work well for the remainder of the term.

Now, you might wonder how I figured out the correct APN setting. Well, I had purchased eSIMs for both my wife and myself. After “cmhk” failed on my phone, I double-checked the APN settings on my wife’s phone and saw it was set to “cmlink.” I gave that a try—and bingo, it worked. Interestingly, even with the correct APN setting, her eSIM didn’t work at first either.

Another mystery: my phone initially worked for a day and a half after activating the eSIM before it completely stopped functioning. I have no clear explanation for that.

Regardless, in all fairness, I want to applaud the company for their quick response and support.

I gave the product another try during a later trip to Singapore. As soon as I activated the eSIM, it worked flawlessly throughout my stay.

All things considered, I’m now giving this product a 5-star rating—with a slight reservation, due to the initial setup confusion. Still, the customer service and overall performance have earned my confidence moving forward.

10 de abril de 2025
Avaliação não solicitada
logotipo da Chillaxsim

Resposta de Chillaxsim

Hi, Charles
Thank you so much for coming back to share your updated experience — it truly means a lot to us! 🙏 We're really grateful you gave ChillaxSIM another try after the initial hiccup, and even more so that you took the time to leave both feedback and follow-up. Your openness helps us improve and also shows other travelers that we're here to support them every step of the way. 💬✈️

We're so glad to hear your Singapore trip went smoothly with ChillaxSIM — that's exactly the kind of travel freedom we aim to provide. If you ever need anything again, whether it’s another trip or tech support, we’ve got your back!

Wishing you safe and smooth travels ahead 🌍✨
— The ChillaxSIM Team

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