The same friendly and efficient engineer who has been here several times before, we like the continuity. He phoned the afternoon before our appointment to ask if he could bring it forward as he was in... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Queried the problems we were having with the keypad at the annual service. Discussed with the visiting engineer and decided on a new keypad to replace the ancient keypad we had. This was duly fitted... Ver mais
A empresa respondeu
Booking service appointment simple and fast. Service engineer friendly and efficient while here. However we never had a call from them saying they were on there way and it was a morning appointment(... Ver mais
I wanted to leave a quick review to highlight the incredible customer service I received from Saiqa. She was helpful, professional, efficient, and made the whole process completely hassle-free. It’s r... Ver mais
A empresa respondeu
Detalhes da empresa
- Instalação de sistemas de segurança
- Fornecedor de Alarmes de Incêndio
- Loja de Equipamentos Contra Incêndio
- Loja de equipamentos de segurança
- Serviço de segurança
Escrito pela empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informações de contato
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mark is always great
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The service was executed in a competent…
The service was executed in a competent manner
the appointment was as per request but not the engineer that was requested
very satisfactory
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Paul,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite not getting the engineer that was requested. Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear P Gregg,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Fast response time and able to fix…
Fast response time and able to fix issue, if not on the day, due to parts, it was fixed as soon as parts where available.
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Graham
Graham, your engineer, was very knowledgeable, polite and exceptionally tidy as a craftsman. He found a couple of faults on the system and corrected them. As a skilled worker myself I know what to look for and Graham is a credit to you.
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review for Graham! We appreciate your kind words and are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service from the two engineers…
Great service from the two engineers that arrived on site. Explained everything and answered questions. Very friendly & approachable.
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Michelle,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The gentleman attending was…
The gentleman attending was professional, quick and everything was done very satisfactorily
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear David,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great company to deal with. Very reliable
I cannot fault the service we have had from Chubb.. Graham our engineer is extremely helpful, polite and knowledgeable. If we get a rare fault we have no problem getting an immediate response, can highly recommend this company !
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Graham! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
engineer always comes early & knows the…
engineer always comes early & knows the site well
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Scot as usual was very polite and…
Scot as usual was very polite and helpful and has sorted the problem
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Parsons,
We appreciate your kind words for Scott! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb consistently keeping us safe
Chubb consistently keeping us safe - keep it up
4 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Andy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Diane Marsden
I spoke to an advisor and he organised a engineer to come out to our site efficiently.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Chubb Fire & Security UK
Dear Diane,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Andy did a great job.
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Tony,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
I had my biannual service visit
I had my biannual service visit and yet again was
very satisfied with the engineer who came to do the service, very prompt, notified me when he was on the way . He went round the house efficiently and I was informed about the state of the battery etc.
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Julia,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Phoned in advance
Phoned in advance, turn up on time. Asked question about the alarm's performance. Serviced the alarm and kit explaining, were necessary. Very professional.
1 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Stephen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Not good
Something seems to have changed in the last year with CHUBB. We have so many issues across 3 sites and cannot contact anyone willing to take responsibility and get things sorted. Communication between departments appears non-existent and I have to spend so much of my time chasing.
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Neil your engineer is really friendly…
Neil your engineer is really friendly and helpful. He always explains what he is doing and carries out his work with minimum disruption.
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Neil! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great Engineers, great service
Engineers are great. Very thorough and always super friendly and happy to take time to explain repair works and service remedials in full. Kevin, Matthew and Alan (VIPOND) are always super helpful, pleasure to have them on site.
13 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Kerrie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our Vipond team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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