Yesterday we picked the most important rings of our lives. From start to finish Kat made the process effortless, fun and meaningful to us both. She took the time to get to know our story, selecting... Ver mais
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Veja o que dizem as avaliações
From the moment I walked into Chupi, I knew this was going to be something special. Choosing jewellery that carries so much meaning is a big decision, and Cecilia ❣️ made the entire experience fee... Ver mais
Katerina was just brilliant helping us find and customise a very special ring. We were very impressed by Chupi’s ethics and sustainability, and the whole experience was joyful. Thank you Kat!
I went to Chupi with no idea what to choose for my proposal ring but Cecilia helped me find the perfect ring. After asking thoughtful questions about my girlfriend's tastes, personality, and appeara... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.
Informações de contato
Powerscourt Townhouse, Clarendon Street,, D02 XK53, Dublin, Irlanda
- 0035315984702
- care@chupi.com
- chupi.com
4,6
Excelente
113 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic encounter with Cecilia from
Fantastic encounter with Cecilia from the beginning to the end. The team made sure we were respected and at ease, and the rings are stunning. I heartily suggest it to LGBTQ+ couples, as certain stores made my soon-to be husband feel really uncomfortable.
13 de agosto de 2024
Resposta da Chupi Jewellery
Hi Ava,
Thank you so much for the lovely review, it really does mean so much to all the team here in Chupi.
Cecilia is a wonderful member of our store team and I know she was delighted to help you and your partner pick your perfect rings.
Wishing you both every happiness.
Very best wishes,
Pearl
&
The Chupi Team
After your online consultation with…
After your online consultation with Nancy, we were able to select the ideal wedding rings. The staff was attentive and made sure everything was in its was proper place.
12 de setembro de 2024
Resposta da Chupi Jewellery
Dear Charles,
Thank you for this kind review, it really does mean so much to all the Team her in Chupi.
Wishing you both a wonderful wedding day.
Very best wishes,
Pearl
&
The Chupi Tean
Wonderful experience all the way…
Wonderful experience all the way through. The ring is gorgeous, and the customer support was excellent. I'm overjoyed that my girlfriend finally said yes!
4 de setembro de 2024
Resposta da Chupi Jewellery
HI Will,
Congratulations on your engagement.
We are delighted you found the perfect ring here in Chupi.
Thank you so much for this lovely review, it really does mean so much to all the team.
Wishing you and your fiancé every happiness.
Pearl
&
The Chupi Team
We met with Nancy virtually and
We met with Nancy virtually and discovered the ideal wedding bands. The personnel ensured that everything was perfect and has extensive knowledge.
21 de agosto de 2024
Resposta da Chupi Jewellery
HI Banttey,
Thank you so much for this lovely review. Nancy is a wonderful member of our team and we are delighted she helped you find your perfect wedding rings.
Very best wishes,
Pearl
&
The Chupi Team
I was nervous about choosing the real…
I was nervous about choosing the real ring. So happy with the promise ring. I bought. The team was great, helping me choose something special that really suits my girlfriend.
3 de setembro de 2024
Resposta da Chupi Jewellery
Hi Niamh,
Thank you so much for this wonderful review.
We know how hard it can be to make the right decision on something so special. We are delighted the team were able to help you make the right choice.
We hope to welcoming you both back to Chupi.
Very best wishes,
Pearl
&
The Chupi Team
Amazing
There is nothing bad I can say about this company. Truely. From customer service to the gorgeous pieces. Particularly Monica, she went above and beyond to make sure the latest piece I ordered for a present would be here on time. I’ve gotten my engagement ring and wedding rings here also. Nothing is too much trouble.
2 de setembro de 2024
Avaliação não solicitada
Resposta da Chupi Jewellery
HI Avril,
Thank you so much for your kind words.
All of the team here in Chupi are always delighted to help whenever we can.
Very best wishes,
Pearl
&
The Chupi Team
Thrilled with my Starlight engagement…
Thrilled with my Starlight engagement ring. I knew I wanted a lab grown diamond and it's gorgeous, and the staff was really helpful throughout the process. Would recommend to anyone looking for something special that's a little bit different.
30 de agosto de 2024
Resposta da Chupi Jewellery
HI Emily.
Thanks you so much for this lovely review. And congratulations on your beautiful Starlight. I know the team here were delighted to be able to help you pick the perfect ring.
Very best wishes,
Pearl
&
The Chupi Team
We absolutely love our wedding rings
We absolutely love our wedding rings, the staff was incredibly kind and inclusive as we had a not so good experience in another jeweler (I was with my girlfriend), making sure we felt comfortable. The ring are perfect-couldn't ask for more.
22 de agosto de 2024
Resposta da Chupi Jewellery
HI Isabelle,
Thank you so much for this lovely review. It really does mean so much to all of us in the Chupi team.
We are thrilled that you and your girlfriend found the perfect wedding bands here with us and we wish you every happiness.
Very best wishes,
Pearl
&
The Chupi Team
Loved every part of buying our ring at
Loved every part of buying our ring at Chupi. It looks amazing, and the team was great to work with. Can't recommend them enough. My fiance keeps staring at her hand
23 de julho de 2024
Resposta da Chupi Jewellery
Hi Declan,
Congratulations to you and your fiancé and thank you so much for this lovely review.
We are delighted you found your perfect ring here in Chupi.
Very best wishes,
Pearl
&
The Chupi Team
Fantastic experience
Fantastic experience from start to finish. The ring is stunning, and the customer service was really on point. Couldn’t be more pleased as ultimately my girlfriend said yes!
17 de agosto de 2024
Resposta da Chupi Jewellery
HI Sam,
Huge congratulations to you and your fiancé !
We are so happy you found the perfect ring here with us in Chupi.
Wishing you every happiness
Pearl
&
The Chupi Team
Poor customer service
I absolutely loved Chupi jewellery and have quite a few pieces. I was so disappointed with their customer service. My Chupi chain snapped which resulted in me loosing the pendants; they were a gift from my husband to represent my daughters. I emailed to see if the pendants could be bought separately, without the chain, and never received a response. I got a generic response saying they would contact me, but that never happened. I don't like shopping with a company that can’t even respond to an email when something goes wrong, especially considering the price of the pieces. I will be shopping elsewhere from now on
18 de julho de 2024
Avaliação não solicitada
Resposta da Chupi Jewellery
Hi Anna,
We genuinely appreciate and value all feedback as it helps us continue to learn and improve our service, and we are sorry to hear that we fell short of your expectations in this instance.
All of our representatives work hard to give the best possible service but where we fall down, we do take responsibility. We are very sorry that you did not receive a reply to your email, obviously this is not the standard of customer care we work to maintain.
While we know this cannot change your experience with us, I know our care team have now been in touch, and I very much hope you will allow us the opportunity to rebuild your trust,
Very best wishes,
Pearl
&
The Chupi Team
Chupi experience
I went to Chupi with no idea what to choose for my proposal ring but Cecilia helped me find the perfect ring. After asking thoughtful questions about my girlfriend's tastes, personality, and appearance, she knew exactly what to show me. Never in my life have I experienced such professional service!
This place truly lives up to its reputation, and I couldn’t be happier with my choice for this special moment. Thank you again, Cecilia.
We'll be back soon for our wedding bands, and I can't wait to introduce my fiancée to you.
7 de junho de 2024
Avaliação não solicitada
Resposta da Chupi Jewellery
HI Matt,
Congratulations and thank you so much for this great review, it really does mean so much to all of us here in Chupi.
Cecilia is a wonderful member of our team and I know she was so happy to help you find the perfect ring for your proposal.
We look forwar dot welcoming you and your fiance back to Chupi in the not too distant future.
Very best wishes,
Pearl
&
The Chupi Team
Customer service was amazing
Customer service was amazing. Huge shout out to Kim who did such a great job with everything. Highly recommend.
6 de agosto de 2024
Avaliação não solicitada
Resposta da Chupi Jewellery
Hi Jeff,
Thank you so much for this lovely review.
Kim is a wonderful member of our store team, and I know she was so happy to help you pick the perfect ring.
Very Best wishes
Pearl
&
The Chupi Team
Lovely experience
It was a short visit as I had my wedding band picked out already but Sadhbh was very pleasant and helpful. I even picked out my eternity ring!
1 de junho de 2024
Resposta da Chupi Jewellery
Hi Claire
Thank you for this lovely review.
Sadhbh is a wonderful member of our store team, and I know she was delighted to help you make your selection.
Best wishes
Pearl
&
The Chupi Team
Extremely helpful and patient
I came in today to get ideas for my mams 50th. Cecelia was so helpful and patient with me, and let me express the idea to her. We settled on a lovely piece and I will definitely be back to get them in the next few weeks.
I’ve never had someone actually take the time to listen about my opinion when discussing about getting jewellery before.
Cannot recommend this store and Cecelia enough !!
15 de julho de 2024
Avaliação não solicitada
Resposta da Chupi Jewellery
HI Christina,
Many thanks for this lovely review.
Cecilia is a wonderful member of our store team, and I know she was so happy to help you piuck something special for your mum's 50th.
We look forward to welcoming you back in store soon.
Best wishes to you and your mum !
Pearl
&
The Chupi Team
Amazing service
Amazing service. Cecilia is a super member of the Chupi team and very helpful. Highly recommended for the magic touch in a special ring service
5 de julho de 2024
Resposta da Chupi Jewellery
HI Niamh,
Thank you so much for this lovely review.
Cecilia is a wonderful member of our team and we are delighted to hear she helped make your Chupi experience a little magical.
Best wishes
Pearl
&
The Chupi Team
Dream engagement ring
We visited Dublin a few weeks ago to choose our engagement ring. I felt very unsure as we had a horrible experience at a more traditional jewellery ring shop around the corner, but the team couldn't have been kinder. I adore my ring.
4 de julho de 2024
Resposta da Chupi Jewellery
HI Sinead,
Thank you so much for this lovely review
Choosing your engagement ring is such a big moment for anyone. We are delighted our team helped make it special for you and that you found your perfect ring with us here in Chupi.
Very best wishes
Pearl
&
The Chupi Team
Diamond expertise
The team at Chupi guided me through choosing an engagement ring fir my girlfriend. Caitlin was so friendly and provided expert guidance on what diamond to choose, making the selection process stress-free. I'm grateful for the wonderful service.
3 de julho de 2024
Resposta da Chupi Jewellery
Hi George,
Thank you so much for this lovely review.
We are delighted to hear Caitlin was able to help you choose the perfect ring, your are so very welcome.
Very best wishes
Pearl
&
The Chupi Team
I've purchased at Chupi several times
I've purchased at Chupi several times, each time the process is so delightfully smooth. I was lucky enough to make my most recent purchase with Marianne. She was so lovely and helpful in assisting me with my new ring purchase. The pieces are stunning, and the customer service is marvellous.
3 de julho de 2024
Avaliação não solicitada
Resposta da Chupi Jewellery
HI Amanda,
Thank you for being a loyal Chupi customer and thank you so much for this lovely review.
Marianne is a wonderful member of our team. I know she was delighted to help you choose you latest Chupi piece.
Very best wishes
Pearl
&
The Chupi Team
Stunning wedding rings
Our experience at Chupi was wonderful. The atmosphere was warm and inviting, and the team made us feel valued whilst we shopped for wedding bands. The rings we purchased are stunning, reflecting the craftsmanship that Chupi is know for. We're thrilled with our decision and want to thank Katie who took such good care of us.
25 de junho de 2024
Resposta da Chupi Jewellery
HI Lauren,
Thank you so much for this wonderful review.
The craftsmanship of our master goldsmiths is such an important part of what we do, it is lovely to have it acknowledged. I know Katie was so happy to help you choose the perfect wedding bands.
Wishing you both a wonderful wedding day,
Pearl
&
The Chupi Team
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