Clarins Avaliações 

I tried to order an ice mask for the face and neck, but it turned out there was a problem with the Clarins website itself; I couldn't place the order. Clarins customer support didn't help me either. Clarins products are good, but ordering online is impossible—there is a problem there that the staff cannot resolve.

I love Clarins products but the customer service is absolutely abysmal. I ordered online. Realised I ordered the wrong shade and used the chat to ask for an exchange within 10 minutes. They said due to system limitations we cannot change orders once they are made. What an absolute crock. I emailed a second time and received the same passive aggressive response. People hand over a lot of money for these products how can the customer service be so atrocious and inflexible. It’s such a shame and really tarnishes the brand for me. I now have to receive the unwanted item pay to send it back then pay for the next product to be shipped out all due to “system limitations” sort it out Clarins. Your customers deserve so much better than this. I have also had instances of buying products to get the gifts and then receive emails saying sorry we ran out of gifts. Just over it.

weniger geht leider nicht, machen Werbung mit falschen Angaben und Versprechen Finger weg!

I’m a new customer, never tried or had their product. I recently dropped my favourite bronzer from another company (I’d had it for 5yrs) feeling stressed and needed something better than what my local town can offer so went searching online. Found Clarins, thought since the price was mid to high that the product would be what I’m looking for. I got super lucky I think. Their bronzer is lovely, even better than my old favourite to be honest. Thank you

My treatment for cancer left me with distressing rosacea and peeling skin on my face. I had tried many treatments, many suggestions, many oils, potions and lotions, non seemed to work. I decided to try Clarins moisturiser for men, it seemed to help a small amount, enough to give me a couple of hours respite from the itching. I went to the outlet to buy some more moisturiser, the young lady, Jess, asked if I needed any help. I explained the issue I had and without hesitating she suggested a product I was unaware of. She applied a small amount to my face.... WOW... what a difference. This product has given me back my confidence over night. I cannot thank Jess enough for her care and attention. Jess is a professional with passion for her job, knowledge of the products and just an all round lovely lady. Today my wife and I went back to the shop to buy more products and stock up. Swindon Outlet.

Love Clarins .
Just don’t but there waterproof volume 4d mascara .
I tried a sample of the 4d mascara which was in a black tube - brilliant loved it so I purchased a mascara thinking it was the same .
It was in a blue tube , I know now it was the waterproof Mascara .
It has basically broke off my lashes trying to remove it ! No eye makeup remover can do the job .
As for volume the least volume I have ever used .
Don’t buy this product it’s awful .

I am a returning customer.
Because of Jennifer on the Clarin’s counter at the Trafford Centre.
Jenny matched my foundation Perfectly, the best match in years!
So, I have now left Estée Lauder and will definitely be returning to see this lady again.
She knows what she’s doing.
Very pleased customer.

War jahrelang Kunde. Aber jetzt, nie mehr wieder! Seit 1 1/2 Wochen warte ich auf eine Rücküberweisung. Außer ein paar oberflächlichen Vetröstungen kein Ergebnis.

J'aime les produits mais les livraisons sont d'une lenteur considérable, plus de 10 jours pour recevoir un produit!!! Vu le prix des livraisons, c'est inadapté. Par ailleurs, sur l'une de mes livraisons j'ai été livrée sans contenant, les produits ayant été glissés un à un dans ma BAL. Aucun geste de la part de Clarins...

Lunedì ho ordinato 2 creme corpo. Il pacco è arrivato ieri, velocissimo e con sorpresa ho trovato 5 campioncini gratuiti e una borsa mare.
Uso i loro prodotti da anni e mi trovo molto bene.
Servizio impeccabile.

I had an excellent experience at Clarins with Shaila at John Lewis Trafford Centre. Shaila was very professional and knowledgeable about the products. She analysed and assessed my skin needs and provided me with some excellent skin care products that felt wonderful on my skin. I was so happy when left because I was impressed by the service and I had invested in quality products that I knew were going to work. Thank you Clarins. Thank you Shaila.

Yesterday I visited Fenwick York clarins studio for a body treatment with Amelia, she was so professional from start to finish and my treatment was amazing, I also purchased some of the products she recommended me to use at home and cannot wait to use them.
Amelia is a credit to Clarins and really looking forward to my next treatment with her.

Worst customer service! They promise to return money, but never do! I have never got a refund for the returned foundation and it’s been months!  Should I write a bad review or to the consumer protection? I considered Clarins to be a decent company! 

The Clarins Customer Service agent, called Hayley, called me back and settled the issue of a faulty Eau Dynamisante atomiser immediately. Excellent service. She was friendly, polite and professional. Well done!

I have been a Clarins customer since the 1990s, and have purchased from their USA website since the late aughts. In March 2026, I ordered three lip balms that I had used before and enjoyed. When they arrived, I opened one to use and after a few days discovered that Clarins had changed their formula for the product and the product was not as effective as previously. Following their complicated instructions on their website, I returned the two unused products with original packaging as instructed for a refund. Their return process is out of date: You have to complete a paper return form and pay for your own return shipping, which can undermine the whole rationale for a return, as shipping itself can be expensive. The products were returned via USPS Priority Mail and after 14 business days from delivery of the return, I emailed the company using their web portal about the status of my return. They never replied. I emailed a second time 4 days later (24 calendar days after they RECEIVED my return), and they did not reply. I then filed a claim with PayPal which was denied on a technicality (PayPal seemingly does not support "company not honoring return policy" as a rationale for a claim). My next step will be filing a chargeback with my credit card directly. The total amount is negligible, but I am really disappointed that a company I have supported over many years as a consumer would have such poor, lackluster customer service. To not even return an email, much less two, within 5 business days is unacceptable from any large company. Clarins isn't a homespun mom-and-pop corner store making cosmetics on the stove. It is a multinational corporation that should have the resources to competently address consumer inquires and complaints in a timely manner. It should hew to its own published guidelines on returns. Clarins describes itself as a luxury cosmetic brand but true luxury is being responsive and helpful to clients. Their return policy webpage says, "We want you to love every Clarins experience. If something isn’t quite right, we’re here to help." This has definitely not been my experience. My advice to other customers would be to choose very carefully on their online website. You will not be able to receive a refund or resolution once you press the Buy button.

Terrible customer service . I ordered a new cream and it arrived unsealed with the missing white protector , clearly it was used by someone else .
I have sent Clarins 2 emails ans I have not got a response yet ! I need a refund or a replacement . Very bad experience

I’ve been a very loyal Clarins customers for years as it’s the only product that suits my skin. Recently I went online to order my usual creams as there was a 20% discount offer. It’s important to note that the night cream had gone from £72 to £90 so without the discount I wasn’t going to buy it. I’ve recently moved so first had to update my address but was surprised when it wouldn’t accept my Scottish postcode. I emailed Clarins to check if they delivered to Scotland but by the time they responded - with an answer to a completely different question - the offer had disappeared. I emailed them again to hopefully get an answer to my question and am still waiting. I refuse to pay £190 for two pots of cream therefore bought Liz Earle products at a fraction of the price. Lost a good customer due to poor customer service and exorbitant prices. What a shame.

Ur company still has not refunded my money and it's been over 10 business days. I already contacted customer service via email and they say it might take longer then 10 business days due to a "system update". Wth does that have to do with processing my refund that I had to pay $12 shipping charges for as well as print out the return process form that I also had to fill out BY HAND bc ur company doesn't have an adequate return process in 2026 for ur customers. I sent back my return like 3 wks ago but u go off of business days only it has now been 11 business days. I also decided I wAsnt Happy with another product I ordered FROM A DIFFERENT ORDER so I again had to pay $7 shipping charge for that and do the same process all over again. Luckily I have a printer. It's going to be the same issue with the 2nd return to. That's $19 dollars in shipping charges I had to pay to return 2 products to ur company. This is exactly why I wanted my orders cancelled bc I researched everything about ur company RT AFTER placing my order. Instead u expedited my order and processed and shipped it the same day I emailed to cancel BOTH ORDERS.

Bad products, makes you wonder if they even try them out first. Ridiculous customer service. Citing the EU consumer protection law to refuse returns, no matter what. Inexplicably expensive.

As a previously regular and loyal customer, after many years I made a complaint.
The product I received when held up to the light was less that a third full.
After trying to resolve with customer services and many generic replies stating the product must have been damaged in delivery. No, the packaging was intact..etc, customer service sent a message to say the case was closed.
Again, gave full details to receive the same response 3 times.
I know it won't make any difference to a company of this size, but Clarins have lost my custom..