Cleanster.com Avaliações 

195
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I cleaned two vacation homes for them back in May 2026, and now it’s October—yet I still haven’t received my payment. I’ve called countless times, but no one answers; I’ve sent several messages throug... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have done cleanings and went with over a month to get paid and 2 1/2 wks ago they paid me partial but still owe me 330 and they give me the run around and do not answer calls I highly recommend fo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This app markets itself as an exceptional platform for finding work, but there’s actually nothing there! There are no clients. On top of that, the starting hourly rate is a measly $20—a laughable amou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ce qui a rendu mon expérience si positive c’est le fait s’attendre qu’on me donne un programme pour l'évaluation et qu’on m'appelle plutôt pour un boulot. Ca ete un réel challenge apprécié pour moi.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

Cleanster connects you to top-rated short-term rental cleaners and we also ensure the perfect guest experience!


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

195 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(195)

74 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

So refreshing !!

With a baby, no matter how much you think you clean your house, it never seems to be clean.
The feeling of coming home to a clean house is absolutely amazing and refreshing.
Mariam from Cleasters did a phenomenal job and I am very impressed.
Thank you

23 de outubro de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Meagan, thank you! We're so glad your experience was refreshing. We look forward to your next clean! – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Great service and I'm very satisfied…

Great service and I'm very satisfied with the cleaning. Cleaners are professional and very good.

23 de outubro de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Chelly, thank you! We're glad you're very satisfied and that your cleaners were professional and did great work. We look forward to your next clean! – The Cleanster Team

Avaliado com 1 de um total de 5 estrelas

Don’t use this App is a Scam the Rip…

Don’t use this App is a Scam the Rip people off by having you complete the Job but they never pay you
This what I sent them
I'm sending my complaint to the Better Business Bureau because you have said that you Missed but actually your company is a Fraud you have done this many times before and this must be stopped you can not have people do work and then not pay them . I have all the photos and the address of the property I worked at. I will also be reaching out to him to let him know that this company did not pay me for the work we did maybe he should know that you a bunch of of scammers.

4 de outubro de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi there, we're sorry to hear about your experience. Please email support@cleanster.com with your account email and any booking IDs so our team can review what happened directly. – The Cleanster Team

Avaliado com 1 de um total de 5 estrelas

Awful

Awful. Overpriced, dishonest, poor quality.

1 de março de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Peter, we're sorry the price and quality didn't meet your expectations. Please email support@cleanster.com with your booking ID so our team can review it directly. – The Cleanster Team

Avaliado com 1 de um total de 5 estrelas

Very bad experience in getting paid for my work

I am working with Cleanster from last few months and having almost no issues. However, in last month, I have cleaned a Airbnb from this application but I didn’t get any payment from application. And application shows me that they already paid me for job.
I tried to contact to the person regarding this issue but they are not answering my calls now and even not giving any answer on email or sms.
I just want to suggest every user of this application to be aware of this application.

23 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Nandini, we're sorry getting paid for your work was such a bad experience. If anything is outstanding, please email support@cleanster.com with your account email and booking IDs so our payout team can review your account directly. – The Cleanster Team

Avaliado com 1 de um total de 5 estrelas

Did back ground report and have been…

Did back ground report and have been waiting 3 weeks for them to review it waisted my time and money

7 de julho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Heather, we're sorry for the wait on your background check review. Background checks are completed by Checkr, and if you email support@cleanster.com with your account email, our team can look into the status for you. – The Cleanster Team

Avaliado com 1 de um total de 5 estrelas

I recently signed up and completed one…

I recently signed up and completed one job two weeks ago. I have yet to be paid. My receive date was June 19th today is the 23rd. Won’t do another job ever. Emailed customer service three times with no response

19 de julho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Aman, we're sorry your first job didn't come with a smooth payment experience and that your emails went unanswered. Please email support@cleanster.com with your account email and booking ID so our payout team can review it directly. – The Cleanster Team

Avaliado com 1 de um total de 5 estrelas

This app sucks

This app sucks.
I wouldn’t recommend using this app. You pay 14$ for a background check only to find out the app gives you a set price for you’re clean which I find ridiculous. As an experienced cleaner looking to broaden my horizons I don’t expect to clean at a lower rate and not being able to set my own prices seems ridiculous.

4 de julho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Kay, we're sorry the app let you down. Please email support@cleanster.com with your account email and any booking IDs so our team can look into what went wrong. – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Book with Cleanster’s you won’t regret it!

I have been with cleanster for more then three years and let me say, they are an amazing business. There app is great and easy!

23 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Bianca, thank you for more than three years with us! We're glad you find the app great and easy, and we appreciate you being part of the Cleanster community. – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Amazing iPhone App

I found this app very easy to use, a few features are very useful like After and Before photos of cleaning. Real-time progress status (checklist real-time update). The cleaner reported a problem which I can mark as solved or not. You can chat with cleaner within the app

14 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Chetan, thank you! We're glad you find the before-and-after photos and real-time checklist updates useful. We look forward to your next clean! – The Cleanster Team

Avaliado com 1 de um total de 5 estrelas

This Company Cleanster is a fraudulent…

This Company Cleanster is a fraudulent company. I clean two homes for them. I only got paid for 1 of the homes. I never received pay for the last home I cleaned. I called multiple times no answer. Left messages left emails no answer. No one answers the phones. I want my money for the job I did.

11 de abril de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Rochica, we're sorry you haven't received pay for the last home you cleaned. Please email support@cleanster.com with your account email and booking ID so our payout team can review it directly. – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

It’s a great company

It’s a great company, so easy to get an appointment and have the great service. The people is very kind and are always available to give me support. I really recommend them!

17 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Laura, thank you! We're glad booking was easy and that our team has always been available to support you. We look forward to your next clean! – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Excelente servicio

Excelente servicio. Muchas Gracias

14 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

¡Hola Ania, muchas gracias por tu reseña! Nos alegra que el servicio haya sido excelente y esperamos verte en tu próxima limpieza. – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

I recently used Cleanster for my Airbnb…

I recently used Cleanster for my Airbnb rental, and I couldn't be more impressed with their service! From the moment I booked, the experience was seamless. The team arrived on time and was incredibly professional and friendly. They paid meticulous attention to every detail, ensuring the property was spotless and ready for my next guests.

What stood out the most was their thoroughness; they didn't miss a single corner. The bathrooms sparkled, the kitchen was immaculate, and even the tricky spots like under the couch were cleaned to perfection. They used high-quality products that left a fresh, pleasant scent without being overpowering.

Cleanster's team also respected my property, handling everything with care. Their communication was excellent, keeping me informed throughout the process. The value for money is outstanding, considering the high level of service provided.

I highly recommend Cleanster to any Airbnb host looking for a reliable and top-notch cleaning service. They truly went above and beyond, and I will definitely be using them again!

11 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Anthony, thank you! We're glad Cleanster was a good fit for your Airbnb, and we look forward to your next turnover clean. – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Great clean after family stayed with us.

I had a great experience using Cleanster to clean our house after having family stay for a few weeks. Every part of the home was dirty, and we found a team of cleaners to come and make our home beautiful again!

Our guests left on a Sunday, and I left for work Monday morning with a pretty grimy house. It was so nice to come back home after work to a super clean home.

Usually we end up cleaning ourselves the following weekend, which honestly sucks.

We're definitely using Cleanster every time we have guests now, it's so

14 de agosto de 2023
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Richard, thank you! We're glad your home got a great clean after your family's visit. We look forward to your next clean! – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Wonderful experience with Cleanster

Great cleaners! Awesome communication!

1 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Simon, thank you! We're glad you loved the cleaners and the communication. We look forward to your next clean! – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Outstanding Cleaning Services for…

Outstanding Cleaning Services for Airbnb Hosts

17 de maio de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Farzan, thank you! We're glad our cleaning services have been outstanding for you as an Airbnb host. We look forward to your next turnover. – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

It was so refreshing to come home to a…

It was so refreshing to come home to a truly clean home. Thank you

6 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Johny, thank you! There's nothing like coming home to a truly clean home. We look forward to your next clean! – The Cleanster Team

Avaliado com 5 de um total de 5 estrelas

Yeh best cleaning company!

Yeh best cleaning company!! I highly recommend them

4 de junho de 2024
Avaliação não solicitada
logotipo da Cleanster.com

Resposta da Cleanster.com

Hi Khalil, thank you for the recommendation! We're glad you had a great experience. – The Cleanster Team

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