We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Ver mais
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Ver mais
It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting f... Ver mais
Detalhes da empresa
Escrito pela empresa
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Informações de contato
Northstar, M4 1LN, Manchester, Reino Unido
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Bom
334 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to register and set up !
5 de julho de 2025
Good friendly staff and so far a…
Good friendly staff and so far a reliable service from the broadband.
3 de julho de 2025
Our connection is the worst I have ever…
Our connection is the worst I have ever had. Drops out every 15 mins. I tried to contact you many times with no success.
18 de junho de 2025
Resposta da ClearFibre
Hello Glen, sorry to hear you are facing issues with your connection. You will be able to get through to a member of the team by calling 0330 229 1838 or if you send an email to help@clearfibre.uk FAO Emma, I will keep an eye out for this and pick up on the fault for you. We can most definitely help so please get in touch at your earliest convenience.
very inconsistent, and bad customer service.
The service is highly inconsistent, customer support is poor, and they fail to schedule engineers when the connection goes down.
20 de junho de 2025
Avaliação não solicitada
Resposta da ClearFibre
Hello Nishikant, I am sorry that you have been facing issues with your connection. We do schedule engineers to attend if required, but I appreciate in your case it was difficult for you to be available at home to accommodate the dates and times we were available to attend. I understand that given you have been facing issues for some time, you are looking to seek a new provider and by way of apology, we have issued a goodwill gesture refund. If you require anything else from us, please do reach out to our Support team. Many thanks, Emma - ClearFibre Customer Support
the issue was sorted really quickly.
4 de junho de 2025
The only thing clear about this product…Clear rubbish fibre connection.
The only thing clear bout this product is it's not tried and tested. My experience has been pants thus far and it was only installed two days ago on the installation day, I had to call support twice as the broadband was not up to speed. They did. wifi speed check... I said the broadband is not up to speed so clearly the wifi will have issues or a blockage. I wouldn't buy nout from them...
7 de junho de 2025
Avaliação não solicitada
Resposta da ClearFibre
Hi Alice, thanks for taking the time to leave us a review. I am sorry to hear you have been having problems with your service following installation, please could you drop me over an email to help@clearfibre.uk FAO Emma so I can review the interactions you have had with the Support team and ensure any outstanding issues are resolved swiftly for you. Look forward to hearing from you soon - Emma, ClearFibre Support
Great experience so far
Great experience so far. The installation process was smooth and easy. The installer did a great job and made sure everything was working as expected before he left. So far our connection is performing well and at the speeds we were expecting.
28 de maio de 2025
kevin from clearfibre
had kevin came round to fit our new router, i was working at the time but he was super speedy, friendly and kept it relatively quiet, he was great !
19 de maio de 2025
Avaliação não solicitada
Loses connections multiple times a day…
Loses connections multiple times a day for 9 months now. I am paying 40£ a month and I can’t believe the level of service I get.
19 de maio de 2025
Avaliação não solicitada
Resposta da ClearFibre
Hi Stephen, sorry to hear you are having problems with your connection. We will be more than happy to investigate and resolve this so if you haven't done so already, please report this to our Support team who can assist further. https://clearfibre.uk/contact. Many thanks, Nathan - ClearFibre Support
It is working as expected
It is working as expected, but getting disconnected in between.
12 de maio de 2025
Resposta da ClearFibre
Hi Rajanikant, thank you for leaving us a review. Please reach out to our support team and we would be happy to resolve your disconnections. Many thanks, Nathan - ClearFibre Support
Excellent customer service and…
Excellent customer service and resolution of challenge.
8 de maio de 2025
Great Work.
15 de abril de 2025
A seamless process from one provider to…
A seamless process from one provider to Clearfibre. Sometimes it is better to just take the plunge. We have gone from 67mps to just over 500 for half the cost. If you have a bigger place try MESH repeaters instead of hard wire. The supplied modem has a very good reach anyway . Enjoy!
10 de abril de 2025
simple activation
simple activation, good speed, i picked 250 mbps plan and am getting around 220-230 mbps download and 250+ upload speeds. so far so good, been a week only but its working great. registered online, got call in 2 days, asked for serial numbers of router and fibre hub and was activated the same day.
14 de abril de 2025
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.