ClearFibre Avaliações 

They have a good customer focus, and communicate well and frequently over any issues faced.

Update 2:

It got installed and I'm finally back to civilization. I've had installations at two flats now, and both times, the time til install appointment was measured in weeks. Not great imo, but if you plan ahead then it wouldn't be too bad. Same guy came both times. Lovely and capable gent. Once he did his thing, the service itself has been great.

I think they need to upgrade customer service. You should be able to call in and speak to someone who can help you, not request to be called back at some random time. It turns into a game of tag, and adds to the time til install day. The email support has the same issue. It should be quick to get an appointment.

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I have been a customer for almost a year. I moved flats (same building) and needed my service switched. I have spent the past two weeks getting the runaround from their horrible customer service. I can't express how painful this has been. You can't call in for support because it's just an answering service. If they call you back, it's a matter of days. Same with the email support -- usually takes days to respond. Add to that the installation appointments taking a week or more -- and them ignoring my first appointment. Assuming they actually install my service when they say this time, I will have waited nearly a MONTH between ordering and actually having broadband.

The service itself was great for me. 1Gb/s usually. No issues during the time I used it in my old flat.

Update: I was contacted by a supervisor and she got me a solid appointment for a week from now. She apologized for the inconvenience and assured me she would work with her team to make sure it doesn't happen to the next person. +1 star. Will update once the service is in.

Easy onboarding process

Dear ClearFibre
The connection is finally up and running
Incredible fast internet, fastest that I ever experienced
But why does it take 4 days to switch it on?
This day and age it should just take minutes not days

Very efficient service, easy setup and excellent wifi connection

ClearFibre offer a valuable com of value for money and great customer service.

Just wish they had technical support at weekends.

Excellent service, great communication options (WhatsApp)

Months after my last review and the terrible service is even worse. Even more annoying is the fact that they keep lying about fixing it and saying the same thing every single time, everytime I call they say they are fixing it and it should be done in 2 weeks.

It's been several month now and I am paying for 500mbps but getting less than 50mbps and during evenings it drops to 10mbps. This is fraud, I am compiling all the evidence I need, taking speed tests and documenting them all. When the time is right I will push for legal action and compensation for the several months of despair you guys have given me.

Had few issues that was sorted really quick. Speed and price is very good.

Kev the engineer arrived within the allotted time and immediately got to work. They explained clearly what they would need to do, were very quick in doing it and he cleaned up when he had finished. Very pleased with the installation experience

Always high Ping, the lowest was 4

The engineers that attended - Kev and JJ both provided an exceptional service, They were polite, patient, knowledgeable & professional. All work was carried out to a very high standard, clean and tidy.

Our property came with ClearFibre pre-installed - so all that needed to happen was activate it remotely. That switch on was super-fast (it only took a few hours).

All good so far - fingers crossed they live up to their name and their fibre is clear!

Just had an installation for my internet recently by the engineer Kev. He was exceptionally good at his job, very pleasant to talk to and respectful. He did a wonderful job and I cannot recommend him enough.

Amazing speed and clear connection

Paying for 500MBPS to get at most 35 but more like 8-10 on evenings, i have sent 30 emails and calls just to recieve the same scripted answer. It seems others at SOYO are having the same issue, horrible company with horrible infrastructre.

The singles in my flat for WiFi is not very stable, sometimes it’s stopped.

My flat address is Flat -Flow 103,12 Friars Walk,Reading
RG1 1 JT

Just had clearfibre installed in our apartment after it was installed in our building a while ago. The engineer Kev was incredible. So polite and explained everything he would need to do, also gave my husband a call to tell us his ETA. Made him a brew and left him to it. It took max an hour and 45 mins. He even had to work around the lack of plug sockets in our hallway and drill through into our spare room which was no problem. Minus the new router attached to the wall you'd never know anything had been done. Kev even hoovered up after himself. 10/10 for the installation. So far so good. Internet is incredibly fast to connect and download/upload speeds are great! Much better than our previous provider. Up to press we are incredibly happy with the service.