ClearFibre Avaliações 

So far as a new customer I could not fault Clearfibre.

Prompt service

So far, it works well in terms of speed but breaks a lot during the day which is not ideal.

We ordered and arranged in advance so that when we arrived at our new home, the WiFi would be up and running. We got there and the router doesn’t even work and another one needed to be ordered - made ordering in advance pointless.

Unfortunately they couldn't resolve the issue with the absence of wi fi connection and, they were trying to dodge from the questions, answering only indirectly. Now, I'm considering switching to EE

Used WhatsApp for any queries and they responded quickly within working hours. Placed an order and booked the appointment. Engineer JJ came; installation was professional and straightforward. He explained the 5g and 2.4g clearly and left a tidy set up behind. Very pleased with his attendance and would recommend ClearFibre to anyone looking at wifi packages.

Amazing customer service provided nice solution to my current situation

This issue hasn't been solved.

I’m extremely happy with ClearFiber’s home Wi-Fi service. It’s been almost a month since it was installed in our flat. Initially, there was a disruption just two days after installation due to an existing issue with the building’s fiber connection. I raised a complaint, and ClearFiber promptly resolved it by replacing the faulty fiber.

Nathan, from their team, was incredibly helpful in coordinating the engineer’s visit and ensuring the issue was resolved as quickly as possible. Although there was a brief disruption for a few days after installation, I was compensated with 50% off a month’s charge, which I greatly appreciate.

Since the restoration, the Wi-Fi has been working flawlessly. The speed is excellent—always as advertised—and the service is very reasonably priced. I highly recommend ClearFiber to anyone looking for a reliable and affordable home internet connection.

I have had one of the worst customer support experiences of my life. I placed my order last Friday, 29/11, and this is a clear fibre area with their router pre-wired. Now, a week later, customer care is saying they need to send an engineer onsite to investigate the problem, and they can't provide me with an estimated time of arrival. It seems that Clear Fibre's customer care only addresses the issue when I follow up. It appears they are not focused on running a successful business with satisfied customers.

Highly recommend this service efficient and courteous thoroughly professional and trustworthy

When first moving in and setting up the Internet I had lots of problems with the connection dropping out. Customer services were amazing and sent me a new router which arrived the next morning. The connection is now absolutely fine and I'm happy with the service I'm receiving.

Network always flickers

I received a really good deal for a super fast internet. Completely pleasant!

No Long wait on the phone. Spoke to an assistant who had knowledge of the issue and provided a quick fix instead of transferring me between departments.

Hello Clear Fiber
I am satisfied with the fact that I have chosen the services of Clear Fiber.I will gladly recommend you to those who still don't know about you.

Engineer came to connect the flat above and managed to disconnect me in the process. I had to cancel an online meeting that had taken ages to arrange. Very frustrating. Otherwise, the service has been ok although some of my devices will not detect the 5GHz connection and it seems like there is no way to connect them manually.

Thanks for your reply. The problem is that the engineer said that the connections(?) in the basement were not labelled so it was not possible to tell which ones were live. This leaves me concerned that it could easily happen again. Surely the connections should be labelled? I agree that it was a relatively short outage but unfortunately it was extremely disruptive and if I had not been at home and spotted the problem, it would have needed your engineer to return at some future date to reconnect me. That usually takes much longer.

Although slight delay in activation, the customer service was pretty swift

Quick and easy service over the phone and online.

Very fast internet speed. Quick set up. Reachable via WhatsApp chat and very quick response.

There was issue with the router - very quickly resolved.