We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Ver mais
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Veja o que dizem as avaliações
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Ver mais
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Ver mais
It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting f... Ver mais
Detalhes da empresa
Escrito pela empresa
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Informações de contato
Northstar, M4 1LN, Manchester, Reino Unido
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
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EXCUSES EXCUSES EXCUSES
I'll say it again, if you have any options avoid these guys like the plague! I have been trying to get my broadband installed for a month now! A whole month! it's always one excuse or the other last time the engineer forgot a wire and today they have works on their system next week so can't install today. I can assure that next week another excuse would come up, maybe the engineers dog would have died or something. Unfortunately for me, they are the only company able to supply fiber to my flat.

Resposta da ClearFibre
So far its working great for me
So far its working great for me. Best price for the speedy net with the excellent customer service. Have been using it for more than a year now.
Excellent customer service
Customer service was very quick to help with clear instructions. They responded to all of my questions.
I have been with Clearfiber for almost 3 years now, and I had no problems whatsoever.
Takes forever to get new router
Takes forever to get new router. I have been 1 week now without wifi

Resposta da ClearFibre
Still Waiting for the stable signal. Not yet connected.
Well, I am still waiting for the ClearFibre to be connected as there was a problem with the signal !!!
I hope this will be sorted our soon as I need the Internet Speed for my profession on. Thank you.

Resposta da ClearFibre
Supportive Customer Service
I have switched my internet supplier to ClearFibre. I have been using them last 2.5 months. There were few outages and issues on my internet speed from time to time but the customer service was always in contact with me and they did solve all of my issues pretty quick. Even today's outages, I got my internet back again in 20 minutes, they were checking in with me all the time. Really happy with them so far!
It was quick to activate it
It was quick to activate it. And I checked the network speed, both download and upload are stable. Great work team.
Professional and helpful team.
The Clear Fiber team has solved my connection issue and taken my urgent need seriously.
Good when it works
When things work well it's good value, but support can be extremely difficult to pin down, resolution for issues takes a very long time, promised followups often don't materialise, and chases are sometimes completely ignored.

Resposta da ClearFibre
Everything went to plan
Everything went to plan. The fitter was v professional, courteous ana tudy
It keeps disconnecting and the internet…
It keeps disconnecting and the internet ain’t that quick

Resposta da ClearFibre
The service is top quality and the…
The service is top quality and the customer service experience was handled great by the customer service team 👍
The service is not working
The service is not working. Moved into my new house a week ago and my internet was meant to be set up already. After trying to get it sorted for a week now, there’s still no internet.
The customer service assistants are nice, we are not getting anywhere.

Resposta da ClearFibre
Easy to set up and quick resolution and…
Easy to set up and quick resolution and response times.
ClearFibre network is good, but...
ClearFibre network is good, but they failed to provide me with the wifi SSID & Key after the activation of network service.
Gone right off the boil and now cancelled
Took advantage of their offer of a 9 month free period while my existing broadband contract comes to an end. Easy to order, engineer arrived on time and was efficient and pleasant. My wired connection is giving 904 Mbps download and 764 Mbps upload, so very happy with speeds and service so far. All good.
——
Update 05/06/25 - ClearFibre connection has been woeful now since 16/05/25 for me and other residents in my building. Since mid May, the internet service has been poor to nonexistent, together with a lack of communication and copy/paste responses from support that have provided no tangible information or reassurance about the problem or a timescale for a resolution. I have cancelled today, despite there being no other FTTP providers in my area. Enough is enough now. As a result, would hesitate to recommend.
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