ClearFibre Avaliações 

334
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Ver mais

Avaliado com 5 de um total de 5 estrelas

Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Ver mais

Avaliado com 5 de um total de 5 estrelas

It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting f... Ver mais

Detalhes da empresa

  1. Provedor de serviços de internet
  2. Serviço de telefone e internet

Escrito pela empresa

ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

334 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as avaliações

(334)

25 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

EXCUSES EXCUSES EXCUSES

I'll say it again, if you have any options avoid these guys like the plague! I have been trying to get my broadband installed for a month now! A whole month! it's always one excuse or the other last time the engineer forgot a wire and today they have works on their system next week so can't install today. I can assure that next week another excuse would come up, maybe the engineers dog would have died or something. Unfortunately for me, they are the only company able to supply fiber to my flat.

15 de agosto de 2024
Avaliação não solicitada
logotipo da ClearFibre

Resposta da ClearFibre

Hello Dara, I am very sorry that we were unable to connect your home to the ClearFibre network yesterday. We need to complete an urgent upgrade at Crozier House to increase the available capacity before we can add any new customers. This work is planned for next week and then we will be able to offer our services again if you wanted them. I am happy to give you a period of free service to test out the connection before committing. Just drop me an email over to help@clearfibre.uk FAO Emma and I will respond. Apologies once again, Emma - ClearFibre Support

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Customer service was very quick to help with clear instructions. They responded to all of my questions.
I have been with Clearfiber for almost 3 years now, and I had no problems whatsoever.

30 de julho de 2024
Avaliado com 4 de um total de 5 estrelas

Takes forever to get new router

Takes forever to get new router. I have been 1 week now without wifi

3 de agosto de 2024
logotipo da ClearFibre

Resposta da ClearFibre

Good Morning Paige, thank you for taking the time to leave us a review. We shipped out a router on Monday using special delivery following the report of service issues on Saturday. It is currently with the Royal Mail and we have provided tracking information to you. Once it arrives, if you have any issues just get in touch. Many thanks, Nathan - ClearFibre Support

Avaliado com 3 de um total de 5 estrelas

Still Waiting for the stable signal. Not yet connected.

Well, I am still waiting for the ClearFibre to be connected as there was a problem with the signal !!!
I hope this will be sorted our soon as I need the Internet Speed for my profession on. Thank you.

29 de julho de 2024
logotipo da ClearFibre

Resposta da ClearFibre

Hello Dr. Bunni, thank you for taking the time to leave a review. I hope any teething issues with your service have now been resolved and you may consider updating your review? Many thanks, Emma - ClearFibre Customer Support

Avaliado com 4 de um total de 5 estrelas

Supportive Customer Service

I have switched my internet supplier to ClearFibre. I have been using them last 2.5 months. There were few outages and issues on my internet speed from time to time but the customer service was always in contact with me and they did solve all of my issues pretty quick. Even today's outages, I got my internet back again in 20 minutes, they were checking in with me all the time. Really happy with them so far!

5 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Good when it works

When things work well it's good value, but support can be extremely difficult to pin down, resolution for issues takes a very long time, promised followups often don't materialise, and chases are sometimes completely ignored.

25 de julho de 2024
Avaliação não solicitada
logotipo da ClearFibre

Resposta da ClearFibre

Hi Paul, sorry to hear you have encountered difficulties getting the support you need. If you have any outstanding issues, please drop me an email over to help@clearfibre.uk FAO Emma and I will pick this up for you. Emma - ClearFibre Support

Avaliado com 1 de um total de 5 estrelas
logotipo da ClearFibre

Resposta da ClearFibre

Good Morning, thank you for taking the time to leave us a review. We have picked up your ticket raised and have sent you an email so we can look into this issue. Look forward to speaking soon, many thanks Nathan - ClearFibre Support

Avaliado com 1 de um total de 5 estrelas

It keeps disconnecting and the internet…

It keeps disconnecting and the internet ain’t that quick

2 de julho de 2024
logotipo da ClearFibre

Resposta da ClearFibre

Good Morning, sorry to hear you are having service issues. Please give us a call on 0330 229 1838 or email help@clearfibre.uk. We will be able to get this sorted for you. Many thanks, Nathan - ClearFibre Support

Avaliado com 2 de um total de 5 estrelas

The service is not working

The service is not working. Moved into my new house a week ago and my internet was meant to be set up already. After trying to get it sorted for a week now, there’s still no internet.
The customer service assistants are nice, we are not getting anywhere.

2 de julho de 2024
logotipo da ClearFibre

Resposta da ClearFibre

Good Morning Levi, I am unable to locate any orders that have not already been made live for you. Please can you call or email help@clearfibre.uk with your full address and we will look into this for you. Many thanks, Nathan - ClearFibre Support

Avaliado com 2 de um total de 5 estrelas

Gone right off the boil and now cancelled

Took advantage of their offer of a 9 month free period while my existing broadband contract comes to an end. Easy to order, engineer arrived on time and was efficient and pleasant. My wired connection is giving 904 Mbps download and 764 Mbps upload, so very happy with speeds and service so far. All good.

——

Update 05/06/25 - ClearFibre connection has been woeful now since 16/05/25 for me and other residents in my building. Since mid May, the internet service has been poor to nonexistent, together with a lack of communication and copy/paste responses from support that have provided no tangible information or reassurance about the problem or a timescale for a resolution. I have cancelled today, despite there being no other FTTP providers in my area. Enough is enough now. As a result, would hesitate to recommend.

27 de junho de 2024
Avaliação não solicitada

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