We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Ver mais
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Ver mais
It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting f... Ver mais
Detalhes da empresa
Escrito pela empresa
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Informações de contato
Northstar, M4 1LN, Manchester, Reino Unido
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Connection issues
Connection issues, slow internet, not stable, I reported the issue several times and it is still bad. Internet can just shut down for like 10 seconds, so all your games and applications that use internet will disconnect. They sent me new router to replace my old one, it was worse then my old one.

Resposta da ClearFibre
Never heard of clearfibre until six…
Never heard of clearfibre until six months ago. Since then the customer service has been excellent. Kept us fully updated when we did have an issue which was resolved quickly as promised. Thank you. Highly recommend them.
Terrible provider, packet loss, drop outs, no fix
3 weeks into nearly unusable internet including speeds 50x lower than advertised. Tech support 'applying fixes' despite nothing improving constantly. Poor communication often days without response. You know it's a matter of company resources when you've had business fibre infrastructure failures that are fixed within 24 hours but this is in it's 4th week now and they still haven't diagnosed the issue. Avoid and use a more well established provider.

Resposta da ClearFibre
It's absolutely fantastic
So seamless
Had router up and running in minutes,excellent speed on Speedtest,
Delighted
ClearFibre was so helpful when I had a…
ClearFibre was so helpful when I had a problem, would highly recommend them.
Replaced from BT and regret this…
Replaced from BT and regret this decision. Got offers as they are installing in new builds (Redrow) in Basildon and my god, the connection is temperamental and my Arlo cameras does not connect to their router. Now need to pay monthly for static ip to test if this works. The range is not good. Feel like a Guinea pig taking this offer.

Resposta da ClearFibre
Excellent fast efficient service
Excellent fast efficient service; minor issue quickly rectified. Importantly BB and router is as expected - reliable n fast.
So far I’ve had 2 outages in 3 months
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, during working hours. Unfortunately they supply the property I’m in, and I’ve got no option to change supplier, otherwise I would have done. The supplied router was also faulty and kept going into a reboot loop so I’ve had to use my own. I’ve now resorted to a backup 5G broadband supplier for when things do go down. Hopeless company.

Resposta da ClearFibre
Fast helpful service
Fast helpful service, resolved my issue with the upmost care - thank you!
Horrible service
Horrible service. Internet been spotty since they first installed with sporadic drops, in the last 2 weeks it’s mostly out, they’ve sent me 3 routers and still haven’t fixed the issue. Customer service closes at 5pm after I get home from work. I’m very frustrated and changing providers.

Resposta da ClearFibre
Lost connection every few hours for a…
Lost connection every few hours for a couple of minutes

Resposta da ClearFibre
Very pleased!!!
Very efficient, and JJ the engineer/technician was very professional, friendly, and meticulous in his approach. Been so impressed with everything so far. Job well done!!!
Kevin was very efficient and helpful!
Kevin was very efficient and helpful!
He made the process soo easy and also tidied up once work was complete. Over good service!
Good service
The internet is very fast given we…
The internet is very fast given we subscribed for the lowest one
Kevan he is the one who installed the WiFi for our flat.He is very patient and good engineer.
Kevan is the engineer who has installed our WiFi.He was good and very patient with us.We are happy with the work.Thank you
Amazing company and price .
Amazing company and price .. The setup was quick and easy .. Speed is amazing and stable compared to my last provider .. :)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







