First pair of Cleens!! What can I say should of purchased a long time ago! Quality spot on small minor detail issue but contacted customer services spoke to Jason and was responded to and sorted in mi... Ver mais
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Veja o que dizem as avaliações
Cleens trainers are always fab quality; my partner orders from here a lot. This time around I encountered a small issue with one of the trainers that appeared to be damaged in transit. I raised this c... Ver mais
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Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Ver mais
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Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Informações de contato
Reino Unido
- customerservice@cleens.com
- cleens.co.uk
4,2
Muito Bom
8 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to order and swift delivery
Easy to order and swift delivery. My sons and I were going away for a short break for his birthday and I placed the order hoping there would be no unexpected issues with the delivery. I was very pleased that the package came sooner than expected. Very happy with the service.
1 de abril de 2026
Resposta da Cleens
Great to hear your order arrived with you quickly📈
My shoes still haven't arrived ?
1 de abril de 2026
Resposta da Cleens
Hi Kai,
We're so sorry to hear that your order hasn't arrived as quickly as expected.
Upon looking into this further I can see that a member of our team has been in contact via email to confirm that your order is currently in transit with the courier and is scheduled for delivery today.
To keep an eye on your parcel's journey, a link has been sent to your email address. This will provide you with the latest delivery information.
If you have any further queries, please don't hesitate to respond to our email.
- TEAM CLEENS
Still haven’t received my trainers as…
Still haven’t received my trainers as of yet
1 de abril de 2026
Resposta da Cleens
Hi Scott,
Thank you for your review and we apologise for any delay experienced here.
Upon looking into this I can see that a member of our team has been in contact via email to confirm that your order is in transit with the courier service.
As a gesture of goodwill for any inconvenience caused, our team have also issued you with a partial refund for your delivery charge.
Should you require anything else in the meantime, please don't hesitate to respond to our email.
Thank you for being a valued customer of Cleens.
- TEAM CLEENS
I ordered them at 8 oclock wednesday…
I ordered them at 8 oclock wednesday night they were on my feet the next day brilliant service
1 de abril de 2026
Resposta da Cleens
So pleased to hear your order arrived quickly Ryan🚀
Need to restock on the Luxor Jet asap
Need to restock on the Luxor Jet asap
Thanks Tom
7 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Appreciate your feedback Tom! We'll be sure to pass this onto the relevant team. Keep an eye on our Instagram stories for updates and restocks. 👀
Quick and efficient delivery
The shoe is great and true to size.
Delivery was quick and overall the experience was very good.
31 de março de 2026
Resposta da Cleens
Great to hear your order arrived quickly and you're happy with your Cleens Guy🚀
Lovely trainers as always
31 de março de 2026
Resposta da Cleens
It's great to hear you're impressed with your Cleens, Michael! Hope to see you shopping with us again soon. 🙏
Parcel still not arrived and it’s been…
Parcel still not arrived and it’s been two weeks . They keep reassuring me that it will be sent out but it just never does
5 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Kelsey,
Thank you for your review. We apologise for any delay experienced here.
Upon looking into this further I can see that you had reached out to our Customer Service team regarding the status of your order.
Our team have since been in contact to confirm that your order is in transit with the courier service.
Our Next Day Delivery service is currently unavailable due to improvements being made to our service. Our current UK delivery timescale is 5 working days.
Please check out out Shipping Policy on site and the email confirmation sent at the time your order was placed for more information.
To keep an eye on your parcel's journey, please follow the link provided via email.
If you need any further assistance please don't hesitate to respond to our email where our team will be happy to help.
Thank you for being a valued customer of Cleens.
- TEAM CLEENS
Extremely Poor Service
I’ve complained about this before and still no further forward on any information from this company.
The service and severe lack of communication is incredibly disappointing.
Having spent around £800 in the past for trainers from this company and built up membership points. I can no longer use these points/benefits as they seem to no longer stock items under 5.5. I’ve asked if this is the direction the company are going in and have been advised “no we still stock smaller sizes and if you’re looking for trainers that aren’t ranged in the smaller sizes, to register for stock alerts”.
This cannot be done as the size is not there to select for any notification to be received. But I’m expected to check back to see if there has been any more trainers added to the range in smaller sizes (which they haven’t).
The last email I’ve received from cleens in response to my queries was back in December.
Cleens were my go to but I need confirmation if this is the direction they are going in - something they are not confirming, or denying. When is there going to me more within the smaller sizes range? Or is what is in the range now, staying in the range and not increasing. Would also like to know why I’ve not received a response in 4 months..
Won’t hold my breath
5 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Daniel,
Thank you for your review and again we're so sorry for any disappointment caused here.
I can see that you have reached out to our CS team regarding this and have left us a review regarding this matter. Our team have been in contact in response to your original review and in response via email to confirm that we do still stock some styles and colourways in smaller sizes however this is a limited selection.
To shop by size, please visit the Shop All section on our website and filter to your required size.
I'm afraid we're unable to confirm the size range for unannounced releases. Please be assured that this will be outlined on our social media and website.
With regard to current styles and colourways, as previously mentioned, we advise to sign up to stock notifications and to our members club to be the first to know of restocks.
Thank you for being a valued customer of Cleens.
-TEAM CLEENS
The trainers look stunning and great…
The trainers look stunning and great quality. Ordering and delivery was very easy and quick
30 de março de 2026
Resposta da Cleens
We're so pleased to hear your order arrived quickly and you're happy with your Cleens💯
Ordered a pair of these from their…
Update. It's now the 8th of April and still no despatch from cleens. A Royal Mail ticket was created but they still don't physically have the parcel. Honestly want to just cancel now. Needed them for sons holiday and in 2026 waiting over a week for shoes to be dispatched is wild!
Ordered a pair of these from their website for my son. Says delivered in 5 working days, 5 days passed and haven't even been dispatched. Customer service reply quickly with an automated email that gives no help. Seems the responses on here from the cleens team do the same thing. I don't like the timescale for despatch. The lack of communication or the poor customer service so wouldn't purchase again. There is more reliable retailers!
30 de março de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Nicola,
Thank you for your feedback. We'd like to take the time to apologise for any disappointment caused here.
As per our Shipping Policy and the order confirmation sent via email, our Next Day Delivery service is currently unavailable due to improvements being made to our service. Our current UK delivery timescale is 5 working days.
Nevertheless, we're eager to put this right for you! To allow us to look into this for you as a priority, please kindly respond to our request for information at your earliest convenience.
We hope to hear from you soon.
- TEAM CLEENS
Extremely poor service
Have a few pairs of cleans and always a size 9. Bought some new ones two weeks ago, size 9, but they are too small. Returned them and have conformation that they have been received by Cleens from the post office tracking, but not received any confirmation from Cleens. Messaged their customer Service three times and finally got a response to say when they receive the trainers they will process a refund. They received the trainer's 6 days ago. Still no confirmation that a refund will be processed. Their customer service is shocking. I will not be buying from this company again.
28 de março de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Gary,
We appreciate you taking the time to pass on your feedback and we apologise for any delay experienced here.
After looking into this further, I can see that your return for order was received at our warehouse on 30th March.
As per our Returns Policy, we kindly ask that you allow 7 working days for your return to be processed and your exchange order dispatched.
I can see that your exchange order has since been arranged within the aforementioned timescale and you should have received an email to confirm this.
We do hope that this matter has now been resolved for you. Please don't hesitate to respond to our email if you require any further assistance and we'll be happy to help.
- TEAM CLEENS
Great customer service
Great customer service
Order placed with a mistake of address. Immediate response received and great customer service
3 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so glad to hear this issue was resolved by our customer service team🤝
There customer service is great
There customer service is great
2 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Love to hear this feedback, Liam! Hope to see you shopping with us again soon. ⭐
Excellent customer service
Jason and the team were extremely helpful when there was an issue with delivery and their service was top notch
2 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so pleased that this issue was resolved for you by our Customer Service team, specifically Jason! Thank you for taking the time to leave us a review. 🙌
Excellent Customer Service
Royal Mail messed up the delivery, but the customer service team responded quickly and arranged a replacement within hours. A great response, and I'm looking forward to receiving the kicks!
2 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
It's great to hear that our Customer Service team were a great help in resolving this issue for you, Jack! We'll be sure to pass this feedback onto the team; they'll be really pleased to hear this. 🙏
Absolutely brilliant customer service
Absolutely brilliant customer service. Trainers I purchased had small defect sent them over a email got a quick reply and sorted with full refund. I won’t hesitate to reorder. Really impressed with trainers and the how they treat there customers
1 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We are so glad to hear this issue was resolved by our customer service team and that you were happy with your experience at Cleens📈
5 Star Customer Service
I had an issue with an order and contacted the team at Cleens, they were all really friendly, helpful, and extremely quick to respond. They handled everything smoothly and took the stress out of the process. Couldn’t have asked for better service!
31 de março de 2026
Avaliação não solicitada
Resposta da Cleens
We're so glad our customer service team were able to quickly resolve your issue for you Danny🙏
Excellent reall great customer service…
Excellent reall great customer service 10/10
1 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're glad to hear this Mike🤝
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