Apart from an actual product, my greatest test is how a company responds when there is a problem….. EXCELLENT! Five stars! I contacted the company and the issue was sorted straight away. The product l... Ver mais
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Veja o que dizem as avaliações
The best option for parents who want to encourage a love for Minecraft but want to avoid screen time. Magnetism works on all sides of the cube, allowing them to build anything you can imagine! Amazing... Ver mais
Great communication, had a few questions about item ordered & everything raised was dealt with straight away. Would highly recommend.
Grandchildren love the set of blocks we received. There was a problem with one of the light up blocks but this was quickly resolved by Isabelle from customer services. I will definately be making fu... Ver mais
A empresa respondeu
4,1
Muito Bom
578 avaliações
Respondeu a 54% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Xmas Cracker Sized Experience. Beware !!!!
Dear Isabelle, Customer Service🇨🇳
Thank you for your reply but 20% discount is a paltry partial refund for quite frankly a misrepresented item for which I paid £29.90
The whole advertising is very smoke and mirrors. You give the illusion that the Game comes with a box, even the picture with my order “Elite” shows a picture which your building blocks are incapable of building. I received a tiny block of 70 bricks measuring 5.5 x 4 inches in total - much smaller than depicted on your adverts, which was sent without instruction packed in a small plastic zipped envelope in a small mailing bag propped up on my doorstep. I’ve read other negative reviews on TrustPilot which reflect my findings too. Many people have purchased this game assuming it to be in a box and gifting as a main present! We’ve been left with an unwanted stocking filler. Typically this has been posted from a Warehouse in the UK as evidenced by the Evri postage label - yet predictably you insist on all refunds going back to China 🇨🇳 at the buyers personal expense .. Shocker!! I will be taking this up with my Bank - you people are corrupt and need calling out.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for taking the time to write such a detailed message — I want to address your concerns clearly and calmly, without dismissing the frustration you’re feeling.
First, regarding the Elite Pack: the size, block count, and packaging details are shown on our website so customers can see exactly what they’re purchasing before ordering. However, we understand that the product photos can create an impression of a larger set, and it’s clear that the item you received did not meet the expectations you had. We take that feedback seriously.
The Elite Pack does not come with a presentation box — only the Legendary Pack includes the full storage box. The images shown for each pack correspond to what that specific pack is able to build, and the build examples use multiple packs combined. I understand why this felt misleading, and we will continue improving how we communicate this.
As for packaging and instructions, we purposely do not include instruction leaflets since the blocks are designed for open-ended creative play, but the condition of the delivery you described is not up to our standards. We would like to look into this further.
On returns: while some of our items originate from overseas warehouses, all customers — including you — do have the option to return the product for a full refund. We are not refusing you that option. We simply provided the standard return procedure and the partial refund alternative for customers who prefer not to send items back internationally. You are still entitled to return the item if you wish.
We want to resolve this properly and fairly. Please contact us directly at info@click-blocks.com
with your order number so we can review your case again and provide the full return instructions or discuss another suitable resolution.
We are here to work with you — not against you — and we want to make sure you feel heard and supported.
Social media adverts are misleading . Waste of money
Social media adverts are misleading . I paid £29. The blocks are really small and came in a plastic bag , looking very unimpressive. Will be an expensive stocking filler definitely not worth the money
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for sharing your feedback — we understand how disappointing it feels when a product doesn’t arrive as you expected, especially when it’s meant to be a gift.
The Elite Pack you purchased includes 70 blocks, and the exact block size, pack contents, and packaging style are shown on our website so customers can see what they are ordering before checkout. That said, we understand how the product may feel smaller or less substantial in person, and we appreciate you being honest about how it came across.
The smaller packs come in protective packaging rather than a presentation box, while only the larger Legendary Pack includes the full storage box. We recognise how this may not have matched what you envisioned from the advert, and your feedback is important in helping us improve clarity.
We’d like the opportunity to review your order personally and discuss how we can make this right for you. Please contact us at info@click-blocks.com
with your order details, and we’ll be more than happy to assist you directly.
We’re here to help.
Misleading advert
Delivery took far too long. The product arrived in a small plastic bag instead of the box shown in the advert. The blocks and packaging are also much smaller than advertised. Overall, the product does not match the description.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet expectations, particularly around delivery time and how the product was packaged.
To clarify, some orders are shipped in protective transit packaging rather than a presentation box to ensure the blocks arrive safely, especially for international deliveries. The contents themselves match the product specifications listed on our website, including the number and size of blocks, but we understand how receiving a different style of packaging than expected can feel disappointing.
We also appreciate your comments regarding delivery time. As we fulfil orders internationally, transit times can vary depending on location and courier processing.
If you’d like us to review your order and discuss this further, please contact our support team at info@click-blocks.com
with your order number, and we’ll be happy to assist.
Great product
Product arrived yesterday,looks great.
Blocks have a strong magnetic connection.
Had a problem with delivery emaied click blocks and had a response straight away and sorted.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your lovely review! We’re really glad to hear your blocks arrived and that you’re happy with how they look — the strong magnetic connection is one of the things kids (and adults!) love most.
It’s great to know our team was able to help you right away with the delivery issue and get everything sorted quickly. We truly appreciate your feedback and support!
Excellent service
Interactions with the company and service were excellent.
But even better - the grandchildren LOVE the blocks
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your wonderful review! We’re really glad to hear you had an excellent experience with our team — and even happier to know your grandchildren absolutely love the blocks.
That kind of feedback truly means a lot to us. We hope they continue to enjoy building and creating for a long time to come!
Beware of Misleading Packaging
I purchased the Elite Pack as a Christmas gift for my grandson, and the advertising made it look like a boxed set suitable for gifting. However, please be aware that these sets do not come in a box – they arrive in a simple plastic bag, which looks nothing like a presentable gift.
Additionally, the product description strongly implied that a building board/base was included, but there is no board in the pack. This was very disappointing and feels misleading, especially as the marketing is clearly aimed at people buying gifts for children.
The company did respond promptly when I contacted them, but the lack of proper packaging and missing board makes this product feel incomplete and not as advertised. If you’re buying this as a gift, be prepared that it may not arrive in a gift-ready form.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for taking the time to share such a detailed review — we truly appreciate it, and I want to address each of your concerns clearly and respectfully.
The Elite Pack you purchased does come in protective packaging rather than a presentation-style gift box, and I completely understand how this can feel underwhelming when you’re expecting something that looks “gift-ready.” Only the larger Legendary Pack includes the full storage box, and we recognise that this distinction wasn’t as clear as it should have been from the advertising. Your feedback here is important, and we are already working on making this communication clearer.
Regarding the building board: none of our packs include a base plate, and we don’t list a board in the Elite Pack’s contents. Some of our adverts show creative build examples that use multiple packs or accessories to inspire ideas, but I understand how this could come across as implying certain items are included. We’ll be reviewing those visuals to avoid any future misunderstandings.
I’m glad to hear our team responded promptly when you reached out, but I’m sorry that the overall experience felt disappointing. We never want customers to feel misled, especially when buying gifts for children.
If you’d like us to take another look at your order or explore return options or alternatives, please feel free to email us at info@click-blocks.com
. We’re here to help and want to ensure you feel properly supported.
I love the look of these blocks
I love the look of these blocks. I cannot wait for my son to open them on Christmas morning! I had a query and customer service were very prompt to reply. Delivery was also pretty quick. Will be ordering more in the future!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your wonderful review! We’re really glad to hear you love the look of the blocks and that delivery was quick. It’s great to know our customer service team was able to respond promptly to your query as well.
We hope your son is absolutely thrilled when he opens them on Christmas morning — and we’d be delighted to have you back for more in the future!
Would buy again!
I opened the blocks to check them out before giving as a gift and I love them! Can't wait to build together with my son. Customer service was also great. I thought of a question right after I ordered and they responded to my email very quickly and were kind and helpful. The order came on time and tracking updates were emailed periodically.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your wonderful review! We’re really glad to hear you opened the blocks early and loved them — that excitement to build together with your son is exactly what we hope to inspire.
It’s great to know our customer service team was able to help right away and that you found the communication kind and helpful. We’re also happy your order arrived on time and that the tracking updates kept you informed throughout the process.
Wishing you and your son lots of fun and creative building time together!
Worth the risk of a new business
Was hesitatant to order since I'd not heard of them before, but the item arrived promptly. I had some questions, and the customer service was quick and efficient.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your lovely review! We’re really glad to hear that your order arrived promptly and that our customer service team was able to help you quickly and efficiently.
It’s completely understandable to feel hesitant when trying a new brand, so we truly appreciate you giving us a chance — and we’re happy your experience was a positive one!
Good product and is lots of fun to play…
Good product and is lots of fun to play with. A great Xmas present
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your lovely review! We’re really glad to hear you’re enjoying the product and that it’s been lots of fun to play with. It sounds like it will make a fantastic Christmas present — we hope it brings plenty of excitement and creativity!
I should have checked reviews here
I should have checked reviews here, before I read reviews on their website. The blocks are tiny, no packaging, no instructions and not fit to give my grandson for christmas. For the extra money I paid, I expected a set my grandson could play with. This set cannot build anything.
I've had to go to another website to buy more (fingers crossed they are ok)
I paid AU$65 and complained to Click Blocks. They have given me a paltry small refund of AU$13 by way of apology, robbing me of AU$52 for a small bag of rubbbish
28 de outubro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for taking the time to share your experience — we understand how disappointing this must have been for you, especially when the gift was meant for your grandson.
The block size and pack contents are shown on our website so customers can see exactly what they’re purchasing before placing an order, but we recognise that the product may still feel smaller than expected once in hand, and we’re sorry it didn’t meet your expectations. We also don’t include instruction leaflets, as the blocks are meant to be open-ended and encourage free, creative building rather than guided sets.
Regarding the partial refund: we offered the AU$13 based on the standard resolution options we provide when customers prefer not to return the item. You are still welcome to return the product to us for a full refund if you’d prefer — that option remains available, and we’re happy to provide the full return details if you email us.
We want to make sure you feel properly supported. Please contact us at info@click-blocks.com with your order details and we will review your case again and help you find a resolution that feels fair.
Do not buy
Ordered the pack for my nephew for Christmas, Black Friday sales had them on sale from $86 to $43. They arrived today and I’m very disappointed with what was received, nothing like the pictures on their website and in the last week so many reviews saying the same, I would not recommend buying these at all!
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for sharing your experience — we understand how disappointing it feels when something you’ve bought for a Christmas gift doesn’t match your expectations.
The pack contents and block sizes are shown on our website so customers can see exactly what they’re purchasing before ordering, but we recognise that the product photos can still create a different impression, and we’re sorry to hear the set didn’t meet what you were expecting. We’ve also seen an increase in reviews recently simply because of the holiday rush, not due to changes in the product, but we understand how concerning that can look from the outside.
We’d really like the opportunity to review your order personally and help you with the next steps — whether that’s a return or another solution that feels fair. Please contact us at info@click-blocks.com
with your order details so we can assist you directly.
We’re here to help make this right.
Love the click blocks
Love the click blocks , I’m a registered childminder , my kids love them and can’t wait to play with them each day.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your lovely review! It’s wonderful to hear that you and the children you care for are enjoying the Click Blocks so much. Knowing they’ve become something the kids look forward to playing with each day truly means a lot to us.
We really appreciate your support — especially coming from a registered childminder!
Good customer service experience
The customer service team was prompt and helpful when I had questions about my order of the Legendary pack. While the blocks do seem small for the price, I think my boys will really enjoy them.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your thoughtful review! We’re really glad to hear that our customer service team was able to assist you promptly and help answer your questions about the Legendary Pack.
It’s completely understandable to notice the size at first glance, and we appreciate you sharing that. Even though the blocks are compact, they’re designed that way to make building more flexible and creative — and we hope your boys have a fantastic time exploring all the different things they can make with them.
We truly appreciate your feedback and your support!
I got intouch with customer service …
I got intouch with customer service and they got back to me very quickly and solved the problem for me as i was expecting a case not the box as it said case but they sorted it and was kind about it thanks so much and delivery is good just hope my sons likes them as Xmas present for him
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your kind review! We’re really glad to hear that our customer service team was able to clarify the packaging for you and resolve the issue quickly. It’s great to know the delivery went smoothly as well.
We hope your son absolutely loves his Click Blocks on Christmas — we’re sure he’ll have an amazing time building and creating. Thank you again for your support!
Good product, would use again
Product arrived adventually after some delivery confusion, but company do respond via email and resolved issue. The product looks great and actually want to keep it for myself.
Company needs to improve by sending confirmation order emails and tracking details once available to ensure a smoother customer experience.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for sharing your experience! We’re really glad to hear that the delivery confusion was resolved and that our team was able to assist you via email — and it’s great to know you’re impressed with the product (always a good sign when you want to keep it for yourself!).
We also genuinely appreciate your feedback about order confirmations and tracking updates. This is an area we’re actively working on improving to ensure a smoother and more reassuring experience for every customer.
Thank you again for your honesty and support — it really helps us grow and do better.
Bought these for my 6 year old son for…
Bought these for my 6 year old son for Christmas. One arrived damaged, contacted customer service who rectified straight away. I’m sure my son will love them!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your lovely review! We’re really glad to hear that, even though one item arrived damaged, our customer service team was able to sort it out for you right away.
We hope your 6-year-old absolutely loves his Click Blocks on Christmas — we’re sure he’ll have a fantastic time building and creating!
Great customer service when the…
Great customer service when the delivery person left it somewhere strange and I couldn’t find it!
Looking forward to giving these to my son for Xmas.
Thanks again.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you so much for your lovely review! We’re really glad our team could help track down your delivery after the courier left it in an unexpected spot.
We hope your son absolutely loves his Click Blocks on Christmas — we’re sure they’ll bring lots of fun and creativity. Thank you again for your kind words!
Total scam
Total scam! Not worth the money spent. Don’t buy!
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for sharing your feedback — we take comments like this seriously and want to understand what went wrong for you.
We never want any customer to feel that their purchase wasn’t worth it, and we’d really appreciate the opportunity to review your order and see how we can help. Many concerns can be resolved once we can look at the specific pack ordered, what was received, and whether a return or alternative solution is needed.
Please reach out to us at info@click-blocks.com with your order details so we can investigate this properly and support you directly. We’re here to make things right.
I’ve bought the legendary pack as a Christmas present
I’ve bought the legendary pack as a Christmas present, for my 7 year old grandson. I was a bit disappointed with the fact that the advert says it comes with a case and 5 free characters which are actually included in the pack and the case is the box it comes in! It did not state that when advertising this it said they came as extras, I would be changing the description as reading the reviews this is confusing quite a few people who have bought this.
I hope my grandson will like this look forward to playing with it with him.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Click Blocks
Thank you for sharing your experience — we understand why you feel disappointed, and we appreciate you taking the time to explain your concerns.
The Legendary Pack does include 150 blocks, and the block size and pack dimensions are shown on our website so customers can see exactly what they’re purchasing before ordering. That said, we recognise that the box can seem smaller than expected in person, and depending on the build, some scenes may require additional packs to create larger structures. We understand how this could feel underwhelming when you were expecting more.
Regarding returns, customers can absolutely return their order for a full refund, and while the return shipping cost is the buyer’s responsibility, we’re always here to guide you through the process so you know exactly what to expect.
We’d really like the chance to look into your order personally and discuss the best resolution for you. Please contact us at info@click-blocks.com
with your order details — we’re here to help and want to make sure you feel supported.
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