Clickmoves Avaliações 

200
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Thank you to Matt and his team for an excellent transport of my parcels from Denmark to rural Norfolk. Apart from a few days delay in picking up the parcels, everything arrived in perfect condition. T... Ver mais

Avaliado com 4 de um total de 5 estrelas

This company gave me a great service. The quote was competitive and were able to bring in some items other companies wouldn’t. The pick up and packaging was top class and all my things were safely pac... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the moment I got in touch with Matt, nothing was too much trouble. He kept me up to date with everything, super helpful, friendly and professional and understood all of my complex requirements! I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When looking to ship our gear half way around the world we sent out the call for assistance. Matt responded very quickly and was able to accommodate our requests and answer any questions that we had.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de transporte marítimo
  2. Loja de Acessórios Automotivos

Informação fornecida por fontes externas variadas

We provide International Moving and Relocation Services worldwide & door to door. We wanted to create a better, online relocation experience for our clients, so we created ClickMoves.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

200 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(200)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top team

Top team, excellent packing and arrived on time. Matt and the team did a super job and would not hesitate to recommend them.

13 de agosto de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks for your kind comments Onkar, we were happy to be of service

Avaliado com 1 de um total de 5 estrelas

BAD SERVICE.

Bad service. Incompetent service. The persons organizing the movie do not know what they are doing. They cannot organize a move from location A to B in a transparent way.
I organized a move with Clickmoves. My belongings were separated in the warehouse without being notified. I was contacted after and was told that there was an additional 1k to pay, and was even told if I wanted my belongings to be delivered; '' I better pay quickly''. Completely unacceptable because on the day of the collection the goods were weighted by the collection driver and registered on the collection note.
Which gives an understanding in how poor the customer services is. No respect whatsoever with customers.

13 de agosto de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Many thanks for your feedback, its important because we're always striving to improve. We are well aware of your case Mr Novais, and we have discussed it with you at length. The size of your consignment was considerably more than what you had led us to initially believe, therefor you incurred additional charges and a short delay in delivery. We understand that you were unhappy about paying more than originally quoted, but we are reliant on clients providing us with accurate information regarding the items that they wish us to transport for them. We wish you the very best for the future.

Avaliado com 5 de um total de 5 estrelas

FIRST CLASS SERVICE

FIRST CLASS SERVICE

Having initially made enquiries with another Company, who were rubbish, I contacted Clickmoves and am so glad I did. From start to finish Matt and his team were excellent. They made our move from Sweden back to the UK effortless. It was swift, inexpensive and stress free. Would highly recommend them.

10 de agosto de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks for your kind comments Karen, we were happy to be of service

Avaliado com 5 de um total de 5 estrelas

Professional service at a reasonable rate

Excellent service. Very professional and efficient. I wish some of UK companies were more prepared to be out of EU so I could have made the gathering of the paperwork a bit less stressful. But thanks to the team , they made my move smoother and understood my worries. The drivers are excellent and professional, we had a good laugh talking while loading and unloading of the van. They deal with the boxes carefully, not a single box was badly handled and arrive in the same shape they were loaded in the van. Cannot express how thankful to all the team I am to the service you provide at a very good rate.

12 de julho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks for your kind comments Joaquim, we were happy to be of service

Avaliado com 5 de um total de 5 estrelas

Efficient and professional moving company

Everything went fine with the move from London to Germany! My things (8 moving boxes) were delivered within one week and nothing broke. They handled everything with care and Matt and his team kept me updated about every step in the process. I would definitely recommend this service :)
- Josh

9 de julho de 2021
Avaliação não solicitada
logotipo da Clickmoves

Resposta da Clickmoves

Thanks for your kind comments Josh, we were happy to be of service

Avaliado com 5 de um total de 5 estrelas

Professional, responsible and courteous service in the midst of the pandemic

I came across Clickmoves while searching online for a company that could move my household items from Sweden where I have lived for the past ten years back to London. Of all the companies I contacted, Clickmoves seemed to be the most promising in terms of prompt communication and clarity of information but, having heard horror stories about moving across borders, I was cautious. However, Matt was very helpful from the outset of the process and showed flexibility and understanding at a stressful time for me.
The move of my items was problem-free and Matt arranged storage at fairly short notice once I let him know that I would not be able to move to my new flat as originally planned for a few more months. The UK team were extremely professional and made the move to my new flat feel so easy. And all this in the midst of the Covid pandemic and reimposed customs controls due to Brexit.
I would not hesitate to recommend Clickmoves to anyone who wants professional, responsible and courteous service.

8 de julho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks for your kind comments Spyros, we were happy to be of service

Avaliado com 5 de um total de 5 estrelas

Very professional and listening to the…

Very professional and listening to the customer.
All the information are totally clear no hidden surprises.
Quotation well explained and accurate
Great thanks to Matt for all the helpful advices

1 de julho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Merci Fred, hanks for your kind comments, we were happy to be of service

Avaliado com 5 de um total de 5 estrelas

Matt and his team made my move from…

Matt and his team made my move from London to Sweden so easy. Everything arrived on time and nothing was broken. I highly recommend using this company, prices are great, loading is swift and communication is great throughout the journey.

29 de junho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks for your kind comments Ellie, we were happy to be of service

Avaliado com 4 de um total de 5 estrelas

Could not use their service in the end but really responsive!

I've sent (a lot) of questions and got a reply every time - Matt was really quick to reply via email! I cannot give a full 5stars as I did not use the full service (we had a change of plans last minute and could not go ahead with Clickmoves) but I would definitely consider Matt and his team if our plan changes again. Thank you for your patience!

21 de junho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks Ana, we really appreciate your feedback. We’re sorry that we couldn’t be your Mover, but there lots of other good Movers out there, so we’re sure that you relocation will go well

Avaliado com 5 de um total de 5 estrelas

Overall great experience and service

Matt and his team moved us from France back to London and he was very informative and easy to reach out to. With any questions or regards he was just a phone call away. The team on both ends were very kind and made sure all of our belongings arrived at final destination. Pricing wise is super reasonable comparing to all the other moving companies. 100% recommend to move with them!

17 de junho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks for your feedback Thea, we are so glad that your move went well.

Avaliado com 5 de um total de 5 estrelas

Awesome Experience 😊

We used ClickMoves to move from New York, and everything went really well. We we would highly recommend them. Very professional and gives timely updates.

17 de junho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks Darsh, that's very nice of you - we're really happy that everything went well.

Avaliado com 1 de um total de 5 estrelas

Terrible service.

Terrible service.

Matt (The CEO) was very nice till we sent him the money, once he got the money he was almost impossible to reach and rude.

Our Experience with ClickMoves:

#Hard to reach after they got the money
#Arrived late to collect our stuff
#A day after they collected our stuff they contacted us saying that the load was too heavy and that they would need to use 2 vans instead of one (which would almost double the initial quote)
#Our stuff (1st van) arrived 2 days after arranged date and the 2nd Van arrived a week later.
#No updates on when delivery would happen (the driver just knocked our door one morning without notice)
#No apologies whatsoever from the company
#Didnt not even contact us to see if everything went well

Conclusion: DO not use those guys

Just terrible

on the bright note, the drivers were very nice

17 de junho de 2021
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Resposta da Clickmoves

Hi Cedric, we're really sorry that you were not happy with our services. We've already talked between the London and Hong Kong teams and we don't recall a client with the name "Cedric L" that had any issues. Can you please give us client reference number so that we can locate your file and address your concerns.

Avaliado com 5 de um total de 5 estrelas

Excellent service and entirely…

Excellent service and entirely reliable. Everything went exactly to plan. We also appreciated the all advice that was freely offered and how we were guided through the process. Very satisfied customers.

11 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Matt and his team made my move back to…

Matt and his team made my move back to Sweden from London, smooth and stress free. Everything was clear and well explained, and on time. I felt that my belongings were safe during the move as well. It was also a very good price, as moving country can be very expensive. I would highly recommend Clickmoves : ) Thank you for everything! Kind Regards, Emina.

2 de junho de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks so much for your nice review Emina. we're grateful for your business , and we hope everything goes well for you back in Sweden.

Avaliado com 5 de um total de 5 estrelas

From UK to Spain

Great service from start to finish.
Matt was very helpful since the day we contacted him to organise our move to Spain.
kept us informed all the time and very clear when explaining the process.
I have to say that the UK team as well as the Spanish team, once again, they were extremelly careful with our belonging and made sure everything went well.
I can definately recomend Clickmoves, in fact we recommended them to a friend of our who is also moving to Spain.
Many thanks Matt and the rest of the team.

24 de maio de 2021
Avaliação não solicitada
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Resposta da Clickmoves

Thanks Pablo, we were happy to be of service and grateful for your kind comments. You were very nice clients to deal with, and we hope that all goes well for you in Spain.

Avaliado com 5 de um total de 5 estrelas

Excellent services…

We are so pleased with how the delivery went. Our overall experience with Click moves was extremely positive, from discussing quotes to delivering our belongings whilst we were stuck in quarantine. Would highly recommend click moves for anyone looking to move from the UK to Europe.

10 de maio de 2021
Avaliação não solicitada
logotipo da Clickmoves

Resposta da Clickmoves

Thanks Bente - its not often that we do a move to Liechtenstein so we were very happy to assist

Avaliado com 5 de um total de 5 estrelas

London to Sweden

We picked ClickMoves after comparing a number of movers and we're so glad we did. We were impressed by Matt and ClickMoves from the start. The pricing was much more reasonable and affordable compared to some of the other movers but the service over and above what the others were offering. Matt was also an absolute delight to work with, he was professional and accommodating throughout and made our move to Sweden so much easier. He was quick to respond to emails and had a great team working with him. We had specific customs requirements and this was dealt with efficiently and we felt we could trust them 100%. The team who packed up our flat were professional, helpful and very easy to have in the house. They were clearly pros and our things were very well packed and looked after. The two who delivered our things at the other end were equally great and went over and above helping us. Having read all the other reviews before we finalised our move with Matt and ClickMoves I couldn't quite believe how they were all so positive. Now having moved with Matt and the team I 100% understand and agree. They made a huge difference to the ease of our move and I will use them again in the future if we move countries again.

4 de maio de 2021
Avaliação não solicitada
logotipo da Clickmoves

Resposta da Clickmoves

Thanks Emma, that's such a lovely review.
I'm glad that we were able to get everything done well for you, and i have passed on your kind words to the team.
We wish you all the best for your new life in Sweden
The team @ ClickMoves (London)

Avaliado com 1 de um total de 5 estrelas

Shoddiness

Matt’s deliberate disregard to communicate any hidden whimsical made up costs is just not exceptable, he voids & terminates contracts and adds fees as he feels fit. PLEASE DONT use this company, Matt just piggy backs off Doree Bonner International, so just go straight to them instead. I Look Forward to another fairytale response you massive dreamer.

22 de abril de 2021
Avaliação não solicitada
logotipo da Clickmoves

Resposta da Clickmoves

Thanks for your feedback Mr Stafford, and of course we're sorry that you felt the need to leave such a poor review.
You are referring to 12 months of storage charges, which you required due to the fact that the COVID pandemic had prevented you from starting your new job in Singapore.
We completely understand that you had not budgeted for these extra costs, and we have tried to be supportive by giving you a free storage period followed by heavily discounted storage rates. And although we would have liked to offer more financial support during COVID, its just not feasible to give storage space to clients for free for long periods.
We're pleased that you're now re-united with your household goods and personal effects, and I hope that you quickly get settled into your new home in the UK.
Yours sincerely,
The Team at ClickMoves (London)

Avaliado com 5 de um total de 5 estrelas

Speedy efficient service from Matt and…

Speedy efficient service from Matt and colleagues at click moves. I was worried about paperwork, potential customs difficulties and complicated procedures due to COVID and Brexit.
The team managed the furniture removal smoothly and efficiently and their knowledge and communication was excellent. I would not hesitate to recommend this company.

21 de abril de 2021
Avaliação não solicitada
logotipo da Clickmoves

Resposta da Clickmoves

Thanks Bev, its really nice that you took the time to leave us such a great review.
With warm regards,
The Team at ClickMoves (London)

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