CLIPOP Avaliações 1.628

Resposta da CLIPOP

4 de mar. de 2026

Dear Ellicia,

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this situation has caused. We truly appreciate your honest feedback, as it helps us improve our service.

We are very sorry to hear that one of your chairs arrived damaged. This is certainly not the quality or experience we want our customers to have, and we completely understand your disappointment—especially after spending nearly £400 on six chairs.

Regarding the additional charge mentioned, we sincerely apologize for any confusion and frustration this caused. This was not the correct approach, and we should have handled the replacement more smoothly from the start. We're glad we could ultimately resolve the issue by sending a replacement chair, but we completely agree—you should not have had to go through such a back-and-forth process or feel pressured to pay an extra fee for a faulty item.

Your feedback is extremely valuable to us, and we will be reviewing our internal processes to ensure that future issues like this are handled more fairly and efficiently.

Thank you again for your honesty, and we hope we can have the opportunity to serve you better in the future.

Best regards,

CLIPOP Customer Service

Resposta da CLIPOP

4 de mar. de 2026

Dear Maryuri,

Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused you.

We are very sorry to hear that the dimensions listed on our website were incorrect, leading you to receive chairs that were much larger than expected. This is certainly not the standard of accuracy we strive for, and we completely understand how disappointing and stressful this situation has been for you.

Regarding the return process, we truly regret that our response felt unhelpful and that you were left feeling dissatisfied with our customer service. We understand that returning large items can be costly and inconvenient, and we should have handled this situation with more care and flexibility—especially since the issue stemmed from incorrect information on our website.

Please know that we take this feedback seriously. We are reviewing our product measurement listings to ensure greater accuracy going forward, and we will also be revisiting our return policy to better support customers in similar situations.

If you're open to it, we would like the opportunity to make things right.

Again, we apologize for the stress this has caused and truly appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your trust in the future.

Best regards,

CLIPOP Customer Service

Resposta da CLIPOP

26 de fev. de 2026

Dear Valued Customer,
We are truly sorry to hear about your experience with our dressing table. We sincerely apologize for the issues you encountered, including missing parts, damaged and scuffed items upon delivery, as well as the inconvenience and frustration caused throughout the process.
We take product quality and customer satisfaction very seriously, and we deeply regret that we did not meet your expectations on this occasion. We have investigated the issues you raised and will use your feedback to improve our quality control and packaging processes to prevent similar problems from happening again.
We understand that the £30 refund may not fully compensate for the trouble you experienced, and we truly appreciate your patience during the communication. We always strive to provide a reliable and honest service, and we are sorry for any misunderstanding regarding our business information.
Thank you for taking the time to share your feedback. It helps us grow and improve. We hope to have the opportunity to regain your trust in the future.
Best regards,
CLIPOP Customer Service.

Resposta da CLIPOP

24 de fev. de 2026

Dear Valued Customer,

Thank you for sharing your feedback. We were very concerned to read your review regarding the shipping delay and the 3-day delivery timeframe not being met. We sincerely apologize that your experience did not meet your expectations.

We have attempted to locate your order based on the information provided in your review, but we are unable to find a specific match. We are eager to investigate what happened with your shipment and make things right.

Could you please reply to this message or email us directly at [service@clipop.eu] with your order number or the email address used for the purchase? This will allow us to look into the specifics of your order immediately.

Thank you for your understanding, and we hope to hear from you soon.

Best regards.

Resposta da CLIPOP

24 de fev. de 2026

Dear Claire Yorkston,

Thank you for reaching out and bringing this to our attention. We are incredibly sorry to hear about your negative experience, and we completely understand your frustration.

Upon investigating your order, we discovered the reason for the cancellation: the four bar stools you ordered were unfortunately lost in our warehouse due to an internal inventory error. This is a rare but significant mistake on our part, and we sincerely apologize for not catching this sooner and for the disappointment it has caused.

We have already processed a full refund for your order. However, we know that a refund does not replace the time you spent waiting or the inconvenience caused.

Please accept our deepest apologies for this experience.

Sincerely.

Resposta da CLIPOP

19 de fev. de 2026

Dear customer,
We are very sorry that the product we received did not meet your expectations. We fully understand your feelings when you noticed traces on the glass, which became even more noticeable after lighting up.
Could you please provide some clear photos of the glass marks in order to accurately diagnose the problem and handle it as soon as possible? After receiving the picture, we will confirm it as soon as possible and provide you with a suitable solution based on the situation.
We apologize again for the poor shopping experience and thank you for your understanding and cooperation.
Best regards.

Resposta da CLIPOP

19 de fev. de 2026

Dear customer,
We are very sorry for this situation and we attach great importance to it.
In order to have a more accurate understanding of the situation and handle it as soon as possible, could you please provide some relevant pictures? After receiving the pictures, we will verify them as soon as possible and provide you with a suitable solution as soon as possible.
We sincerely apologize for any inconvenience caused to you and thank you for your understanding and cooperation.
Best regards.

Resposta da CLIPOP

19 de fev. de 2026

Dear customer,
We are very sorry for the shopping experience you had. We fully understand your disappointment and anger, and we deeply regret it.
We have already applied for a full refund for you as soon as possible, and the payment will be refunded through the original method. Please be patient and wait for it to arrive.
We sincerely apologize for any inconvenience caused to you and appreciate your willingness to point out our issues. We will make serious improvements to avoid similar situations from happening again.
Best regards.

Resposta da CLIPOP

13 de fev. de 2026

Dear customer,
Thank you very much for providing such a detailed description of the issues you encountered while using the Danyl Faux Leather Swivel Dining Chairs. We deeply apologize for any inconvenience you may have encountered during assembly and use.
In order to quickly identify the problem and provide you with a more effective solution, may I ask if it is convenient for you to provide a few actual photos of the newly replaced chair? Especially the detailed pictures of the chair legs, screw holes, welding points and other parts you mentioned will be very helpful for us to verify the situation and communicate with relevant departments for improvement.
We sincerely apologize to you once again.
Best regards.