CLIPOP Avaliações 1.628

Resposta da CLIPOP

30 de mar. de 2026

Hello Daniel K,

Thank you for taking the time to share your experience, and I am truly sorry to hear about the issues you encountered with your order. Please allow me to sincerely apologize for the frustration and inconvenience this situation has caused you.

After reviewing the details of your order, I can see that there were indeed significant delays and miscommunications on our end — from the initial cancellation notice by the carrier, to the conflicting information provided regarding the shipment and stock availability. This does not reflect the level of service we strive to offer, and I completely understand your disappointment.

I have already initiated your refund in full, as requested. Please allow a few business days for it to appear in your account, depending on your payment provider.

In addition, I would like to offer you a voucher worth [￡10] as a small gesture of apology for the poor experience. If you would be willing to give us another chance in the future, please let me know, and I will arrange this for you.

Once again, I am very sorry for the time and frustration this has caused. Your feedback is invaluable, and we will use it to improve our communication and order handling processes moving forward.

Thank you for your patience, and please do not hesitate to reach out if there is anything else I can assist you with.

Kind regards.

Resposta da CLIPOP

24 de mar. de 2026

Hi there,

Thank you for reaching out, and I'm very sorry to hear that the mirror arrived cracked. I also apologise that you hadn't yet received a response to your previous email – please be assured that we take this seriously.

I've looked into this for you, and I can confirm that a replacement has already been arranged and will be sent to you shortly.

You should receive tracking information once it ships. Please let me know if you have any questions in the meantime, and thank you for your patience.

Kind regards.

Resposta da CLIPOP

24 de mar. de 2026

Hi there,

Thank you for taking the time to share this with us – and please accept my sincere apologies for the serious issues you've experienced with the Dexter Velvet Bar Stools.

I'm very concerned to hear about the welding failure on both stools, especially given that they are now unstable and pose a safety risk. This is absolutely not acceptable, and I want to prioritise this for you.

I also apologise that you were unable to reach us by phone. I will make sure your case is handled promptly.

To help me resolve this as quickly as possible, could you please share:

Photos or a short video showing the damaged welds

Your order number

Once I have these details, I will escalate the matter immediately and arrange a suitable solution – whether that's a full refund, replacement, or another arrangement that works for you.

Thank you again for bringing this to my attention, and I'm sorry for the frustration this has caused. I look forward to resolving this for you.

Kind regards.

Resposta da CLIPOP

24 de mar. de 2026

Dear Kathryn,

Thank you for sharing your feedback with us, and we sincerely apologize for the frustration caused by the replacement shipment.

We completely understand your point of view. You were expecting only the missing panel, but instead received a full replacement package. Unfortunately, due to the way our inventory and shipping system is set up, we are unable to send individual parts like the panel on their own — the system only allows us to ship a complete unit. Our intention was to ensure you received the missing part as quickly as possible, and we chose the only option available to us at the time.

We deeply regret that this has led to a negative experience and a 1-star review. That is never the outcome we want for our customers. Our profits are very slim, and we cannot arrange for a replacement while also offering you a partial refund as compensation. We look forward to your understanding.

Once again, we sincerely apologize for the misunderstanding and the inconvenience caused.

Best regards.

Resposta da CLIPOP

11 de mar. de 2026

Hello,
Thank you for reaching out to us, and please accept our sincerest apologies for the condition in which your vanity unit arrived, as well as for the difficulty you've experienced in contacting us. We completely understand your frustration, and we are truly sorry for the lack of response you've encountered.
To clarify, the best and most reliable way to reach our customer service team is via email at [your email address]. While we strive to be available by phone, there are times when high call volumes or technical issues may prevent us from answering immediately. Please rest assured that we are committed to resolving this matter for you promptly.
To assist you further, could you please provide the photos of the damaged items (vanity unit and mirror)? Once we receive this information, we will immediately process a replacement or refund, depending on your preference, and ensure that this issue is prioritized.
Thank you for your patience, and we look forward to resolving this for you.
Best regards.
CLIPOP