CLIPOP Avaliações 1.628

Resposta da CLIPOP

12 de jan. de 2026

Dear Customer,
We fully appreciate the anxiety and inconvenience caused by your prolonged wait. We sincerely apologise for the unsatisfactory experience this process has entailed.
Preliminary investigations indicate the parcel containing the light may have been held up, resulting in delayed updates to the tracking information. To resolve this matter promptly:
We shall immediately contact our warehouse to arrange for the dispatch of a brand-new parcel containing the light fixture. We will monitor the delivery status throughout to ensure you receive your goods without further delay.

Should you have any additional requests or suggestions, please do not hesitate to inform us, and we shall endeavour to accommodate them.
Once again, we apologise for the inconvenience caused and thank you for your patience and understanding.
Best regards.

Resposta da CLIPOP

4 de jan. de 2026

Dear customer,
Thank you for choosing our product. At the same time, we are very sorry to hear that you encountered some inconvenience when receiving the goods, which is not the experience we expected from you.
In order to have a more accurate understanding of the specific situation and provide you with a suitable solution as soon as possible, may I ask if it is convenient for you to provide a few detailed photos? This can help us quickly identify the cause of the problem and coordinate with departments to follow up and handle it.
We promise to check it as soon as possible and expedite the subsequent processing for you.
We apologize again for any inconvenience caused and sincerely hope to have the opportunity to resolve it properly for you.
Best regards.

Resposta da CLIPOP

30 de dez. de 2025

Dear customer,
We are very sorry for the inconvenience caused to you.
At present, it is the peak season for logistics, and some packages do experience delays in outbound or transportation. We have contacted the carrier and urged them to arrange delivery of the remaining packages as soon as possible. We expect you to receive an update soon.
Please be patient for a few more days. If there is any further news, we will notify you as soon as possible. We sincerely apologize for the delay and thank you for your understanding and support.
If you have any other questions, please feel free to contact us at any time.
Best regards.
Branded Customer Service

Resposta da CLIPOP

30 de dez. de 2025

Dear customer,
We are very sorry for the inconvenience caused to you.
At present, it is the peak season for logistics, and some packages do experience delays in outbound or transportation. Moreover, due to the impact of Christmas holidays and weekends, packages may arrive a few days later. We understand that this has indeed caused inconvenience to you, and we fully understand your feelings.
Don't worry, we have contacted the carrier and urged them to arrange for the shipment of the package as soon as possible. We expect you to receive an update soon.
Please be patient for a few more days. If there is any further news, we will notify you as soon as possible. We sincerely apologize for the delay and thank you for your understanding and support.
If you have any other questions, please feel free to contact us at any time.
Best regards.
Branded Customer Service

Resposta da CLIPOP

29 de dez. de 2025

Dear customer,
We are very sorry for any inconvenience caused to you.
In order to solve the problem for you as soon as possible, may I ask if it is convenient for you to provide a few photos that reflect the issue?. This way, we can more accurately identify the problem and immediately arrange a solution for you.
Looking forward to your reply and we will resolve it properly for you as soon as possible.
Best regards.

Resposta da CLIPOP

29 de dez. de 2025

Dear customer,
We are very sorry to learn that your package was damaged during delivery, and we deeply apologize for this.
Could you please help us provide some pictures to solve your problem as soon as possible?
Once we receive your pictures, we will process them as soon as possible and negotiate with you for further solutions. We promise to fully follow up on this matter.
We apologize again for any inconvenience caused to you. Thank you for your understanding and cooperation!
Best regards.

Resposta da CLIPOP

29 de dez. de 2025

Dear customer,
We are very sorry for any inconvenience caused to you.
In order to solve the problem for you as soon as possible, may I ask if it is convenient for you to provide a few photos that reflect the issue? For example, the condition of the product upon delivery, defective parts, and the overall condition after assembly. This way, we can more accurately identify the problem and immediately arrange a solution for you.
Looking forward to your reply and we will resolve it properly for you as soon as possible.
Best regards.

Resposta da CLIPOP

29 de dez. de 2025

Dear customer,
We are very sorry for any inconvenience caused to you.
Regarding the issue with your order, we have submitted a full refund request for you and it is currently being processed. The payment is expected to be refunded to your payment account within 2-3 working days. Please be patient.
We sincerely apologize again for the logistics delay and inconvenience caused. Thank you for your understanding and support.
Best regards.
Branded Customer Service