My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Ver mais
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Veja o que dizem as avaliações
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Ver mais
A empresa respondeu
Disappointing as the straightener is not effective. My hair is slightly wavy yet my Cloud Nine straightener did not effectively straighten my hair as my GHD did! I had a GHD for over 10yrs and when... Ver mais
A empresa respondeu
Absolutely love my new straighteners. So light & only need to run hair through once or twice & it’s so straight. I have thick natural curly hair & they do a fantastic job.
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- também em
- Fornecedor de Produtos de Beleza
- Loja de Eletrônicos
- Loja de Produtos de Beleza
- Serviço de conserto de eletrodomésticos
Sobre CLOUD NINE
Escrito pela empresa
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Informações de contato
4,7
Excelente
3 mil avaliações
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Resposta da CLOUD NINE
Thank you for sharing your 5* review. We're so glad to hear you had such a fantastic experience with our service.
Cloud Nine x
Purchased from Cloud9 online directly
Purchased from Cloud9 online directly, it arrived promptly via express post, smooth transaction, very pleased, however, the product was faulty and died, having to be returned after only two weeks, around 3 uses. Customer service is so slow to deal with, responses take 24/48 hours minimum, and there is no phone number to sort it out upfront. One plus weeks without a straightener is not ideal, I am not prepared to go and spend more money on a temporary one whilst waiting for a replacement given the price I paid for my mini iron, believing I was paying for quality! After my previous Cloud9 lasted a decade, this is poor form. Temu is literally easier and quicker to deal with than Cloud9. Hopeless customer service. Seeing as you want to be petty Cloud9 and keep flagging my review, here is the verbatim copy of the one I've left on your website. Also interesting to note that a complete failure of a premium product within such a short time frame gives me the option of a REFUND upfront, rather than you decide for me to send a replacement a week after the issue was raised. This is against Australian consumer laws. The way this mess has been dealt with is disgraceful.
16 de agosto de 2026
Avaliação não solicitada
Resposta da CLOUD NINE
Hi Claire, we sincerely regret that your recent experience with our product and customer service did not meet your expectations, especially given your long-standing loyalty. We understand your frustration with the product's premature failure and are pleased to see that our Customer Experience Team have assisted you with a replacement product which we hope you will enjoy using. Your feedback is appreciated as we strive to enhance our product quality and service delivery. Cloud Nine x
Wonder wands! Curler attachments 👌
Absolutely love my new dryer and curl attachments. Dryer is very light weight and easy to manage. Delivery was super fast also highly recommend.
7 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review Brodie! We're so happy to hear how much you love your new dryer and curl attachments, and that you found them lightweight and easy to manage. We're also delighted that your delivery was super fast!
Cloud Nine x
I have been a cloud nine customer for…
I have been a cloud nine customer for 14 years and have stayed the whole time due to the quality of the products and also customer service. My most recent purchase was on 2024 which was an upgrade for myself and I had registered for extended warranty. The first time ever I had an issue over the past 14 years with my cloud nine product and it was due to a short in wiring which was quickly resolved under that warranty directly with cloud nine customer services. I appreciated the time and effort taken to help with my warranty cover and am happy to say I will still be a cloud nine customer forever! Thank you cloud nine for your excellent products and services.
12 de agosto de 2026
Resposta da CLOUD NINE
Thank you for sharing your 5* review. It's rewarding to know that we could swiftly resolve the wiring issue with your recent upgrade under warranty. We deeply appreciate your loyalty and kind words. We look forward to continuing to provide you with excellent products and services for many more years to come. Thank you for being such a valued customer.
Cloud Nine x
Resposta da CLOUD NINE
Thank you Kylie for sharing your 5* review.
Cloud Nine x
Superior hair dryer
Super sale price, super fast delivery, packaged beautifully. Dryer is excellent, quiet, efficient without excessive heat, speeds and heat control excellent too. Accessories very easy to change - magnetic off and on are great. Heat settings are very gently but effective - couldnt be happier.
10 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review Debbie! We are so pleased to hear how much you're enjoying your new dryer, especially the quiet operation, efficient heat, and easy-to-change accessories.
Cloud Nine x
Received this as a gift and I am…
Received this as a gift and I am absolutely loving it and the attachments. So easy to use and gives my hair which is very fine great volume and bounce. Amazing product that lives up to the hype! Highly recommend
10 de agosto de 2026
Resposta da CLOUD NINE
Thanks for the fantastic 5* review Skye! We are so pleased to hear that you are loving your new product and that it gives your fine hair great volume and bounce.
Cloud Nine x
Quick replacement on my contour hair…
Quick replacement on my contour hair straightener
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you Ange for sharing your 5* review. We're so happy to hear about the quick replacement of your contour hair straightener! It's wonderful to know you had such a positive experience.
Cloud Nine x
Great pricing
Great pricing, fast delivery and great result when straightening my hair.
10 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your fantastic 5* review Lyn! We are so pleased to hear that you are happy with the pricing, fast delivery, and the great results you're achieving when straightening your hair.
Cloud Nine x
I love how easy and quick it is to dry…
I love how easy and quick it is to dry and curl my hair with the air shot pro attachments. I have found my favourite new way to do my hair.
7 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your fantastic 5* review Jade! We're so happy to hear that you find it easy and quick to dry and curl your hair with the attachments and that you've found your new favourite way to style your hair.
Cloud Nine x
Good product information
Lots of helpful information to help me decide on the best product to purchase. Plus I got a gift with purchase and who doesn’t love a freebie!
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review Sophie! We're so pleased to hear that you found the information helpful in choosing the perfect product and that you enjoyed the complimentary gift.
Cloud Nine x
Revive setting
4 de agosto de 2026
Resposta da CLOUD NINE
Thank you Nadine for sharing your review.
Cloud Nine x
Great Product
4 de agosto de 2026
Resposta da CLOUD NINE
Thank you Olivia for sharing your 5* review.
Cloud Nine x
Fantastic hair dryer.
Fantastic hair dryer.. placement of buttons could be considered as easily pressed when styling hair.
4 de agosto de 2026
Resposta da CLOUD NINE
Thank you Kerry for sharing your review. We're glad you're enjoying the hair dryer! We appreciate your feedback regarding the button placement; we will certainly consider this for future designs.
Cloud Nine x
Excellent customer service for a…
Excellent customer service for a warranty claim.
6 de agosto de 2026
Resposta da CLOUD NINE
Thank you Tanya for sharing your 5* review. We are so pleased to hear about your positive experience with our warranty claim service. We appreciate your kind words.
Cloud Nine x
Great product so far.
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you Kimberley for sharing your 5* review. We are so happy to hear that our product is meeting your expectations so far. We truly appreciate your positive feedback!
Cloud Nine x
INCREDIBLE customer service!
INCREDIBLE customer service!! My wide iron was stolen from my apartment building mail room and the team at Cloud Nine were so lovely to speak with and kindly organised a replacement to be sent to me.
3 de agosto de 2026
Resposta da CLOUD NINE
Hi Georgia, thank you for your fantastic 5* review! We're so sorry to hear about the unfortunate incident with your iron, but we're delighted that our team could assist you and arrange a replacement. Cloud Nine x
Good product
Good product,excellent service. Ordered my hair straightener after trying my nieces. Fabulous!
3 de agosto de 2026
Resposta da CLOUD NINE
Hi Roxanne, we're so happy to hear you're enjoying your new hair straightener after trying your niece's! We appreciate your 5* feedback. Thank you! Cloud Nine x
Amazing product
Amazing product, my hair feels smooth, it stays perfect for days and the brush that comes with it is amazing as well, it gives the hair and extra straight, hidrates look.
7 de agosto de 2026
Resposta da CLOUD NINE
Hi Rowena, thank you for your 5-star review! We're so happy to hear that your hair feels smooth and stays perfect for days, and that you're loving the brush too! Thank you, Cloud Nine x
value for money
Great promotion and value for money.
The dryer itself is pretty decent for power. The changeable heads are really useful.
The volumisers are good too. Definitely gives a lasting lift to the roots and easy to use.
5 de agosto de 2026
Resposta da CLOUD NINE
Hi Sam, thank you for your 4* review! We are so happy to hear that you are enjoying the power and versatility of your new dryer, and that the volumizers are giving you a lasting lift. Thank you again for sharing your feedback. Cloud Nine x
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