Club 1 Hotels, LLC. Avaliações 

327
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Booked a hotel room in Las Vegas through Club 1 in February 2025. Was charged in full for the hotel stay. Checked my email before arriving at the hotel to find out that the website was no longer acces... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a little hesitant at first. However, right after booking I received a reservation request & shortly after I received confirmation. I also spoke with the hotel directly to confirm that everything... Ver mais

Avaliado com 5 de um total de 5 estrelas

After reading a mix of reviews, I decided to go ahead and book. I followed the instructions provided and recieved my booking shortly after. Just to confirm, I waited a week and confirmed with the re... Ver mais

Avaliado com 3 de um total de 5 estrelas

It’s all about setting expectations. Didn’t have very good sleep. Beds and pillows weren’t comfortable. The property, rooms and facilities are outdated and have a musky moldy type of odor. Room wa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Club 1 Hotels is a leading wholesale travel company offering members-only rates that are up to 60% Off at over 1.8 million hotels, car rentals, and activities worldwide. Plus, members have access to exclusive rates on flights, vacation homes, golf tee times, theme parks, tickets, and more. Every member earns 2% or more in loyalty points on every booking that can be used towards future travels. Create a Free Account today and Save!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

327 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(327)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Blocked and locked with no reason and anonymous answer

After joining this website Club1hotels I was blocked after making a booking. I had to repeat complaints as to why I was blocked and the answer was ridiculous and had no signature. Who answered?

The anonymous answerer ignores that Chile is a neighboor country of Argentina.

27 de julho de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Our credit card processing company flagged your account for potential fraud this we had no choice but to terminate your membership.

Avaliado com 1 de um total de 5 estrelas

Would not honor the price match…

Would not honor the price match guarantee. Use a more reputable travel company.

17 de agosto de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Michael, we are quite surprised by your review after we explained to you in great detail our terms and conditions which you acknowledged.

1. You do not have a paid annual membership so you do not qualify for our best rate guarantee.

2. Our Best Rate Guarantee and all of our competitors is only valid the day that you actually book NOT months later after you have booked a non-refundable/non-amendable reservation!

https://www.club1hotels.com/terms-and-conditions

Additional you were advised by email prior to marking the booking that your membership was free and does not qualify for th Best Rate Guarantee program.

Avaliado com 1 de um total de 5 estrelas

Scammer

Scammer. Run off with my money and then called the hotel and told them I paid with a stolen credit card.

He is also not licensed to be a travel agent for Holiday Inn.

18 de janeiro de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Stephen, you are a true fraudster! We love that you checked into the hotel then we’re dumb enough to file a dispute with your credit card issuer claiming you never stayed there, all while you were checked into the hotel. You are a disgusting individual!

Avaliado com 1 de um total de 5 estrelas

Club 1 hotels is a scam.

Club 1 hotels is a scam.
They issued a voucher for a luxury hotel, that wasn't recognized by the hotel. I spent hours at phone on the other side of the world, and it was a total disaster. No assistance, no refund. Avoid it.

I follow up the answer given by Club1 hotels for informing they are affirming the false. Rate was with half board, and the hotel didn't recognized. Club1 hotels ensured ensured they would refund us, and they never did. The worst, they totally disappeared... but they have time to reply here. I am proceeding with my American express platinum to block the amount and sue them.

6 de agosto de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Nicola, you received the exact room type that you booked and paid for as we have explained to you many times.

Avaliado com 3 de um total de 5 estrelas

Most everything was good

Most everything was good, but their FINAL TOTAL was incorrect. When we checked out, there was a extra bill that was slid underneath our door with an ADDITIONAL $116.48. I immediately got in touch with Club Hotels and was informed that their RESERVATION TOTAL doesn't include hotels extra tack-ons. My point is WHY would we need this site then? They're supposed to find out the best deals. VERY disappointed. I would have never booked this place had I known they were going to screw us over with extra fees. These should be disclosed to those booking.

3 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Créme de la créme!

Club 1 Hotels have the very best prices anywhere any time! And their customer service is just awesomely amazing! If you, your family and friends aren't using them then you are missing big time! Try them, and thank me later!

4 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM

SCAM

I booked a stay with HB at Shangri-La in Abu Dhabi in may 2023.
At check in hotel reservation was for BB, so I had to pay again for meals.
I immediately contacted memberservices
Reservation 39333-39363

Guest service is terrible, they promised the refund but simply vanished.

After more than 60 days I'm still waiting for the refund, and I'n not getting any news by them

Avoid

1 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just checking out the prices

Club 1 hotels are a AWESOME resource to plan your business trips, vacations, and event!! Customer service, when needed is very helpful in answering any questions that may make your experience as enjoyable as possible.

3 de julho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

It’s all about setting expectations

It’s all about setting expectations. Didn’t have very good sleep. Beds and pillows weren’t comfortable. The property, rooms and facilities are outdated and have a musky moldy type of odor.

Room was somewhat clean. Staff is very kind and responsive though. Continental breakfast has room for improvement.

1 de julho de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Hi Mike, sorry to hear about your experience at the hotel. Next time we suggest contacting the property manager to help resolve the issue as we are a software company and do not own or operate any hotels.

Avaliado com 5 de um total de 5 estrelas

Comfy experience

I have explored Club 1 Hotels services multiple times for searching reasonable hotel rates as well as for finding a near location of a car rental. The web site is user-friendly and offers great selection of the facilities tourists are routinely looking for. I guess it is one of the best services in the industry to date.

3 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I made a reservation 2 months ahead of…

I made a reservation 2 months ahead of time then I had to cancel 2 days after I made it because I am going in the hospital and I was told that was impossible because I checked some red box which I did not and even if I did that's insane 2 months ahead of reservation and they can not cancel it's a bait and switch I wonder if they will even show awful review go elsewhere this is not a good place for reservations of any kind stay away Barbara

6 de junho de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

We are absolutely stunned by your fraudulent claim! You on your own free will booked a non-refundable/non-amendable/non-negotiable reservation that is highlighted on the checkout page in BIG RED LETTERS which you then had to check the box accepting the non-refundable/non-amendable/non-negotiable reservation conditions. Your review is shameful!

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