Club 1 Hotels, LLC. Avaliações 

327
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Booked a hotel room in Las Vegas through Club 1 in February 2025. Was charged in full for the hotel stay. Checked my email before arriving at the hotel to find out that the website was no longer acces... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a little hesitant at first. However, right after booking I received a reservation request & shortly after I received confirmation. I also spoke with the hotel directly to confirm that everything... Ver mais

Avaliado com 5 de um total de 5 estrelas

After reading a mix of reviews, I decided to go ahead and book. I followed the instructions provided and recieved my booking shortly after. Just to confirm, I waited a week and confirmed with the re... Ver mais

Avaliado com 3 de um total de 5 estrelas

It’s all about setting expectations. Didn’t have very good sleep. Beds and pillows weren’t comfortable. The property, rooms and facilities are outdated and have a musky moldy type of odor. Room wa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Club 1 Hotels is a leading wholesale travel company offering members-only rates that are up to 60% Off at over 1.8 million hotels, car rentals, and activities worldwide. Plus, members have access to exclusive rates on flights, vacation homes, golf tee times, theme parks, tickets, and more. Every member earns 2% or more in loyalty points on every booking that can be used towards future travels. Create a Free Account today and Save!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

327 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(327)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Most reviews are false AND fake

This hotel website Is dreadful as they give AWFUL customer service, do NOT have a US toll-free number, the only phone number Is an abandoned landline with a recording never answered by a person... eventually get a response by email....
And reviews... Club1hotels Is the only hotel website offering so frequently "incentives" (sic) of all types for posting favorable reviews... the perfect bribery thus most reviews about Club1hotels are fake so not to be trusted.
My account was closed with no explanation at all!

10 de maio de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Hi John, thank you for your words of wisdom! First off, you were unable to login as you failed to complete your membership registration! There are two simple steps and you failed miserably…

Fake Reviews????? John, we are truly disappointed in your lack of reading comprehension! Never, ever would we offer incentives to members for favorable reviews! We offer members incentives to members to leave factual reviews NO WHERE do we ever state reviews have to be favorable, we appreciate honest feedback!!!

Toll free number…. Dude seriously???? Who doesn’t have free long distance on their cell phone? John welcome to 2023!!!

We respond with lightning speed to all text messages and emails.

John, the bottom line is you were never a member because you weren’t capable of completing a simple two step registration process. Also we do not need your expert tutelage! If you would like to acquire our company for $75,000,000 so you can do things your way please send us an e-mail.

Additionally here is a link to our email reminding our members to share their booking experience and savings with Club 1 Hotels and NOWHERE does it state they have to leave a "favorable review." (https://milled.com/club-1-hotels-llc/reviews-rewards-p_94EmI81fxPJoFl)

Johnny-Boy you're not even a member of Club 1 Hotels, nor do we want your business. 🤡

Avaliado com 5 de um total de 5 estrelas

Best value for your money!

Club1 hotels is my first choice to go for any bookings when I even start thinking about travel. Always, get the best rates, never faced any issues after making the bookings on club1 hotel. Availability is always better than most of the sites too.

11 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful Hotel

The attentiveness of the staff from valet to check-in was superb. The room, linen and towels were clean. The gym was easy accessible with ample amount of cardio equipment. They also had complimentary headphones in case you forgot yours at home or in the room but they are compatible to the monitors on the cardio equipment were you can set it to the numerous built in workout sessions or you can connect your Netflix account to the monitor and watch a movie while you workout.

24 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

How easy it is to save with CLUB 1 Hotels

I was booking for my honeymoon I was looking around for good rates. I rememebered I was a member with Club 1 and went on thier website. I booked in less than 5 minutes and saved 25%. It was such a worry free expereience.

26 de junho de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Club one / StayHVN

I have had great experiences with club 1's customer service. I'm giving 4 star because I want people to be aware that the StayHVN side of ClubOne is completely different and pretty difficult sometimes.

1 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Better rate

I've found a better rate on Club1Hotels.com for the hotel I was looking for. The booking process was straightforward. Thanks

17 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good

I’ve been booking my hotels on Club1Hotels for many years. I’ve saved many bucks thanks to them and never had an issue

12 de julho de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

A seemless experience

So many great hotels to choose from, with many rate options. Website easy to navigate and very user friendly. Will use again.

7 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unreliable Customer Service

I booked some hotel rooms through Club1Hotels and the experience was ok until last year when my pre-paid booking was not recognized by Accor Hotels in Paris and I had to pay again at the hotel front desk. Then the Club1Hotels customer service did not give any solution at all and I ended up paying twice. I would not recommend this service until they become more reliable.

19 de novembro de 2022
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Mariano,

We have once again confirmed that the Hotel charged our suppliers virtual card for the room and tax for the dates of your friend's stay June 14-17 and that your friend was NOT charged for the room and tax that was prepaid.

Additionally, I see you left 2 other great reviews, what happened?

In the future its best to contact Member Services if you have any questions per your booking.

Avaliado com 5 de um total de 5 estrelas

Booked many times through Club 1

We have booked through Club 1 hotels many times and have had great experiences with booking. We have not run into any issues with our reservation when arriving at the hotel..so far so good. We will continue using them to book our travel

29 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I just started making my hotel…

I just started making my hotel reservations with Club 1 and they are fantastic and very professional. I am pleased with them. If you really want to receive a good price and excellent customer service and get the best price hotels use them.

29 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They charged twice for my reservation…

They charged twice for my reservation that after was cancelled, but I never got my money back, I contacted them for the only way (text messages) and they say they will not refund as they had a debit from my card (that is not true). They charged after my disputes 4 times again but they were reversed after my complaint, and is not a small, we are talking now about $ 3,557.04.
Don deal with this Company is a mess, and there is nobody to talk with.

Your response is not accurate, today Amex took again my dispute because they saw that the amount is still not credited in my account that has to be in $0 and is showing that I owe $3,557.04, your website shows 4 sales for the same amount and only two refunds, so they are missing two refunds as the reservation was cancelled on time and was charged twice.

9 de junho de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Hello Ignacio,

We are quite surprised by your review given we have been in constant communication with you and provided you this evidence from our credit card processor that both of your refunds were successfully processed. We have recommended that you contact American Express to identify why one of them has not posted to your account. You previously advised us via text that Amex had reversed one of your credits, and we advised you that is not something we can assist with and that you need to speak with Amex. We purposely communicate in writing so that there is a record of all communication which prevents misunderstandings and false claims.

You can view the transactions information here: https://bit.ly/c1hproof

You are incorrect. As the image shows, there are 2 charges and 2 refunds which equals NET ZERO $. If Amex did not post your refund, you need to contact Amex directly as we do not have the funds.

Avaliado com 1 de um total de 5 estrelas

Scam website

After an initial hotel booking in Miami, then this travel website became a scam as they blocked my login and never responded my messages. They never answer the phone with a Chicago area code, it's an answering machine based in a landline. The recording states that "all agents are busy with other customers" but that is false. Simply Club1hotels does not have any call center, and be lucky if they respond your email messages.... and there is never the name of the agent who replies.

Be careful as Club1hotels bribes some users by offering discounts or upgrades if they write positive or favorable reviews. Therefore, many reviews are not to be trusted.

29 de dezembro de 2022
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Gaston, we know that you are upset that we terminated your account as a result of fraudulent activity. Our terms and conditions are quite clear that we reserve the right to terminate a member for violations of membership including fraudulent activity. Now you are posting a fraudulent review, at least your conduct is consistent!

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