Club 1 Hotels, LLC. Avaliações 

327
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Booked a hotel room in Las Vegas through Club 1 in February 2025. Was charged in full for the hotel stay. Checked my email before arriving at the hotel to find out that the website was no longer acces... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a little hesitant at first. However, right after booking I received a reservation request & shortly after I received confirmation. I also spoke with the hotel directly to confirm that everything... Ver mais

Avaliado com 5 de um total de 5 estrelas

After reading a mix of reviews, I decided to go ahead and book. I followed the instructions provided and recieved my booking shortly after. Just to confirm, I waited a week and confirmed with the re... Ver mais

Avaliado com 3 de um total de 5 estrelas

It’s all about setting expectations. Didn’t have very good sleep. Beds and pillows weren’t comfortable. The property, rooms and facilities are outdated and have a musky moldy type of odor. Room wa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Club 1 Hotels is a leading wholesale travel company offering members-only rates that are up to 60% Off at over 1.8 million hotels, car rentals, and activities worldwide. Plus, members have access to exclusive rates on flights, vacation homes, golf tee times, theme parks, tickets, and more. Every member earns 2% or more in loyalty points on every booking that can be used towards future travels. Create a Free Account today and Save!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

327 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(327)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best Hotel Deals

Club1hotels is the perfect place to book your hotel. Cheaper than every other website out there, offer amazing discounts and it’s really easy to use. I don’t use any other website to book my getaways now. 100% would recommend

29 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I booked a room with a promotion they…

I booked a room with a promotion they had running using free club points. .

They cancelled the booking and I arrived at hotel with no booking.

They would not respond to emails and explain anything. I emailed multiple times to get no response.

Why run free point promotions if you are going nto cancel the booking and leave me stranded!

I don't recommend them

When I compare there rates to the likes of other sites the rates are generally not bett r and usually higher in my comparisons I have checked

21 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to use for international booking

Recently used Club 1 to book a hotel in Australia. Everything went smooth with booking and was a nice hotel. I have used club 1 several times over the last 7 years. Upscale hotels with great prices.

15 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Luxury hotels for free

The perks from Club 1 Hotels are awesome! Who doesn't love a luxury hotel getaway for free??!! I've used the perks for family vacations and anniversary getaways!

28 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommend

I am a new customer with Club 1 and have been very satisfied with my experience. Their website is awesome and I highly recommend their services.

28 de outubro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Club1 in a pinch

Had to use Club1 in a pinch. All of the reservations were being made smoothly until Club1's site crashed. 24 hours later when the site was fixed, my reservations were gone....EVERY ROOM BOOKED. I was very disappointed. Eventually, two different hotels were located in close proximity. I had to stay one day at one location, a few days at a different location. All this with kids and animals. It was a bummer. I hate the sign on system (unless fixed). I did like that Club1 management communicated. Bummer that I was compensated somehow but... Oh well.

19 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Do it!

I was a little hesitant at first. However, right after booking I received a reservation request & shortly after I received confirmation. I also spoke with the hotel directly to confirm that everything was correct. They don't have a phone number, but answer emails in a very timely manner with efficient responses. Oh, I also saved money using their site! Highly recommend.

5 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My booking hotel has cancel today

My booking hotel suddenly cancel today. So what can i do?
My booking is non refund, but why i got cancel. Give me the reason.
If you answer my booking for FRAUD, i use your point new member for booking. So, your point 2500 free is gimmick. Answer me in email

18 de outubro de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Your reservation was cancelled for FRAUD! Nice try though… You are located in Indonesia and used a fraudulent IP address in an attempt to defraud our company.

Avaliado com 1 de um total de 5 estrelas

Be Cautious before booking!

I booked a trip to Mexico through this company and we were not able to go due to my wife's pregnancy. We cancelled well within the time for a full refund and still have not received it over 18 months later. You can never talk to anyone and they always send you either an email or text saying its being taking care of. For what it's worth, I would highly recommend you be very cautious before booking with this company as I have never dealt with a customer service like this.

21 de setembro de 2023
Avaliação não solicitada
logotipo da Club 1 Hotels, LLC.

Resposta da Club 1 Hotels, LLC.

Hello Phil,

We find the situation quite unusual. We did receive your email requesting a refund on 09/26/22, and our records indicate that we successfully processed it on our end. However, considering that you haven't received the refund, we will initiate a ticket with our credit card processor to address this issue promptly, and we aim to have it resolved within the next three days.

It's possible that there was an issue on the credit card processor's side. Our dedicated team will be in touch with you soon to provide more information on the status of your refund. Should you have any questions or updates regarding this matter, please don't hesitate to contact us at memberservices@club1hotels.com.

Thank you for your patience and understanding.

Sincerely,
Club1Hotels Support Team

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