CO2 YOU Avaliações 

1.792
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Customer service is fab. They messaged me on WhatsApp to tell me my renewal was due and asked if I wanted any changes / to delay it. I had messed up and needed a different cylinder type. A few mess... Ver mais

Avaliado com 5 de um total de 5 estrelas

CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Ver mais

Avaliado com 5 de um total de 5 estrelas

It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Ver mais

Avaliado com 5 de um total de 5 estrelas

Carbon dioxide is part of our experience, every second of our Iives. Yet unlike CO2YOU, we can’t get it into a bottle under pressure. They do the engineering bit really well, with a sleekly reliable p... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 70% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.792)

381 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic company

Fantastic company. Can always place an order and get delivered within the next few days. Also easy to get through on the phone if needing help.

7 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for your review Paula, we're so happy to hear the hassle-free deliveries are working seamlessly for you. Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Environmentally friendly fizzy water

A more environmentally friendly way to enjoy sparkling water than buying the 2L bottles from the supermarket. The delivery system has worked fine for me. It usually takes just a couple of days from the last cylinder running out to getting 4 new ones.

6 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for taking the time to leave us a review Ian. Right from the start we wanted to offer a more sustainable way to enjoy sparkling water, so it's great to hear that our service is nailing that for you. Together, we've helped to prevent over 60 million plastic bottles from ending up in landfill! Thanks for being a valuable customer, and enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Easy and prompt communication if need to alter delivery date.

6 de agosto de 2026
Avaliação não solicitada
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Resposta da CO2 YOU

Sounds like everything's working seamlessly for you Sue, enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Valued customer

I have had some issues with the bottles but everything is always dealt with professionally and promptly.
The staff have all been lovely to deal with and always make you feel like a valued customer.

16 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

We're so happy to hear that our customer service team are able to support with any of your issues or questions! Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Bubbles on the double! No trouble!

I have been using CO2You to source my CO2 cylinders for a couple of years now. Always been friendly & professional. great communications re charge dates & delivery & flexible enough to postpone if you're not ready to have your cylinders collected. I'm disabled, so having delivery & collection from my doorstep is a game changer for me, especially when I'm too unwell to go out. Their courier of choice, DPD have always been reliable too.

6 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Hi Shirley, thanks so much for taking the time to leave a review and share your experience with CO2 YOU. We're thrilled to hear that the doorstep deliveries and collections are working seamlessly for you, it's exactly the service and quality we set out to provide for our customers. We're happy to have you as a customer, enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Supply from CO2 for you is infinitely…

Supply from CO2 for you is infinitely less complicated than SodaStream. The delivery and collection service is absolute brilliant!

6 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks so much Paul, it's great to hear that you find our doorstep deliveries and collections hassle-free and seamless. We're happy to have you as a customer, enjoy your bubbles 🫧

Avaliado com 1 de um total de 5 estrelas

Take money but don't deliver

Paid £90 to this outfit months ago for product which never arrived. After many telephone calls delivery van arrived today but driver not authorised to deliver unless he could pick up one of the canisters we had never received in the first place. The company appears to have no effective administration to deal with problems if they arise. May need small claims court to get money back.

6 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Hi Judith, we raised an investigation into this on our end and are relieved to see we've been able to resolve this issue with you and provide a solution. We completely understand your frustration though, and it's not how we like to see operations running at CO2 YOU so we've used this to improve communications and resolution going forward. We're really sorry this happened, and we hope that once resolved the delivery and refill services run far more smoothly for you. Should you need further assistance in the future you can reach our customer service team via email, WhatsApp or on the phone. Thank you for taking the time to share your feedback, and your patience as we resolved the matter.

Avaliado com 5 de um total de 5 estrelas

Really enjoyed seeing a bicycle powered…

Really enjoyed seeing a bicycle powered delivery van for C02 delivery. Updated to the hour on delivery time. Nice touch and well done

5 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

We're so excited to hear that our new Bubble Heads driver on our electric delivery bikes have delivered your order Geoffrey! We've recently launched this service to manage customer deliveries ourselves and improve the experience, we hope to be able to expand this service further afield over time too. Great to hear the live tracking worked seamlessly too. Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

After sodastream failed to dispatch my…

After sodastream failed to dispatch my order after over a week, I found out they were owned by pepsico and have a bad reputation for mistreating palestinian workers. This subscription is very slightly more expensive, but a more ethical choice and the service was quick and the website easier to understand than sodastream's

25 de junho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thank you so much for taking the time to leave a review for us Gordon, and we're really happy to hear that as a company we align with your values too. As a small UK business, we want to continue delivering a superior service and our customer's feedback is so valuable. Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Great value for money

Great value for money - I at least feel I am contributing to my health by drinking more water because it is so quick simple and easy to make up a litre of sparkling water. Nice looking kit too. The gas exchange is really helpful to make sure I will always have sparkling water available without lugging gas cylinders everywhere - very cost effective too. I am glad I got this and so would anyone else. Finally I think the customer service has been excellent.

1 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks you so much for taking the time to leave this review and share your experience with other Elayne, we're really happy to hear that everything's working so well for you. Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Superb service

Superb service, great customer support . Fairly priced :)

24 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks Stephen! Great to hear your love the CO2 YOU services 🫧

Avaliado com 5 de um total de 5 estrelas

The service is fantastic

The service is fantastic, 4 fully charged cylinders arrive 2 days after you order them. I have set up for a scheduled replacement service, if I need to order early it is no hassle and no fee for early order, just gas delivered in 2 days. The service is great value, and customer service is excellent. I would highly recommend using CO2YOU.

3 de agosto de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks Tosh! So glad our subscriptions cylinders are working out so well for you 🫧

Avaliado com 5 de um total de 5 estrelas

Great company and customer service

Great company, easy to use and the customer service is genuinely exceptional. Real people who are friendly, helpful and reply really quickly. Only thing I would like is a "pay as you go" option so you can return canisters and refill without a subscription (with a bit of a discount compared to the one off price!) but honestly I can't complain at all.

31 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for taking the time to leave us a review Zachary, and we're thrilled to hear how highly you rate our customer service team. We know how much our customers value being able to get onto people directly, so we're glad the service is helpful! Thanks for your feedback on pay as you go too. Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

So i have to be fair

So i have to be fair, after a rocky start and poor service, I went to Co2 you with an issue today, we have a subscription for screw fit bottles, the soda machine broke and we have replaced it but the bottles are push fit. Customer service were fantastic this time around and have agreed to simply swap the bottles over on Monday to Push fit no issues at all.
So today I am impressed. Lets see if DPD mange to get the delivery right this time. But i have to be honest, much better service today.

31 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Hi Steve, we're so glad our customer service team could help switch your cylinders over to match your new machine. Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

This is an excellent service

This is an excellent service, ensuring we always have a supply. The collection and delivery service is well managed and communication to delay the next delivery is possible, if needed.
I would thoroughly recommend CO2 YOU.

29 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks Sara! It's great to hear you're finding the service super easy and convenient. Enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Fantastic flexible company

Fantastic flexible company. So easy to deal with and you can even place and modify orders via WhatsApp. If only more businesses were as easy to use as this.

29 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks so much for taking the time to leave us a review Kierin, we're really happy to hear the hassle-free deliveries are working so well for you. Enjoy your bubbles and thanks for being part of our community 🫧

Avaliado com 5 de um total de 5 estrelas

Excellent service

Great delivery service, great company.
Such a simple but highly efficient delivery and collection process and excellent customer service!
Highly recommended.

10 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for taking the time to leave us a review Julie, and we're so happy to hear that the hassle-free deliveries and doorstep collections are working seamlessly for you. Enjoy your bubbles 🫧

Avaliado com 4 de um total de 5 estrelas

Once I got through to a human being it…

Once I got through to a human being it was great. They need to ditch the Bot, you only get in touch with customer services if you have something different to deal with.

23 de abril de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Hi Hamish, thanks so much for taking the time to leave a review and we're glad our customer service team could support your query. As you've experienced, we use a combination of human and AI support to make sure we can efficiently support our customers in a timely manner. It sounds like it took a little too long to be escalated to one of our in-house team with your query, and that's something we can improve on going forward - so thank you for sharing this feedback. Enjoy your bubbles! 🫧

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and product

Excellent customer service, great product, far better than any rival products. Happy to recommend.

6 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks so much for taking the time to leave a review, and we're so happy to hear our hassle-free deliveries are working seamlessly for you. Enjoy your bubbles!

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