Customer service is fab. They messaged me on WhatsApp to tell me my renewal was due and asked if I wanted any changes / to delay it. I had messed up and needed a different cylinder type. A few mess... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Ver mais
It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Ver mais
Carbon dioxide is part of our experience, every second of our Iives. Yet unlike CO2YOU, we can’t get it into a bottle under pressure. They do the engineering bit really well, with a sleekly reliable p... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.
Informações de contato
Reino Unido
- 0203 0265698
- refill@co2you.com
- co2you.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer experience
Whilst looking for a more sustainable solution for renewable CO2 cylinders we were recommended to try CO2 You. It was great to their website that provided options that met our need for cylinders to be ordered as required, and that the cylinders could be reused rather than sent to recycling centres. It was also wonderful to find out that their delivery method was also sustainable. Our delivery arrived on time and we were assisted in also being able to arrange the collection of our empty cylinders that were previously difficult to recycle.

Resposta da CO2 YOU
Always deliver on time, low cost and with a smile
CO2 YOU is a great business. So much cheaper than "you know who". Customer service is second to none and any questions they are always quick to respond. If you are looking for low cost fizz than this is the way to go. I am never disappointed by their service, they always deliver on time and with a smile. I wish more businesses had your model. Thanks

Resposta da CO2 YOU
Just started using them
Just started using them, has my second delivery all good excellent service so far.

Resposta da CO2 YOU
Excellence personified
Excellence personified. Able to re-arrange delivery day with no issues. Ease of exchange. Knowledgeable delivery driver.

Resposta da CO2 YOU
Gaslighting instead of customer service
Edited after response - they’re glad I had to end my holiday sooner to get home in time to get the gas I asked not to be dispatched until 2 days later. I’ve found a cheaper no subscription service that lets me control when I get my gas replacements, so as soon as I’ve worked through this gas, I’m cancelling.
After an initial issue with the delivery guy unpacking the bottles prior to delivery, I have been happy with the convenience of the deliveries until this time. The system is that you get a WhatsApp message to ask if the dispatch date is suitable (initially I assumed this was the day I would get the bottles, however, they have always arrived between 1 and 3 days later. If you click yes, that’s the job done - you get an email to let you know the bottles will be on the way on the specific date. This time, however, the date didn’t work for me as I was going to be on holiday. I clicked no, expecting to be offered an alternative, however I had to log into my account to change the date. I did so. I then got an email saying the bottles would be on the way on the original date. I wrote an email to the company and explained the problem but was told that it would be OK, I would receive the bottles on the day I’d selected. I was slightly (rightly) concerned, but figured they knew what they were doing. I then got an email on the morning after the ‘it’s on the way’ date saying the switch would happen that day. Luckily the last leg of the holiday was close enough for us to get home in time.
I wrote to complain about the mess and was first told it was the delivery company who were in error, and most recently the company are blaming me because in the midst of my holiday I used the word delivery instead of dispatch. The fact that I explained the process seems irrelevant. It seems they specialise in gaslighting as well as selling gas.

Resposta da CO2 YOU
Really good customer service
Really good customer service - helpful and knowledgeable.

Resposta da CO2 YOU
Great customer service
Great customer service, reliable and flexible delivery of a good product. No complaints at all. Thanks.

Resposta da CO2 YOU
Really prompt and helpful customer…
Really prompt and helpful customer service. Very impressive.

Resposta da CO2 YOU
Customer service is a 10/10
Customer service is a 10/10. Product is a 10. Small, independent and local is win.
Thought I had issues with the gas cylinders itself, which they informed me on what to check (gas bottles being x weight + seals of machine). Turns out the seals of the bottles had gone missing.
The fact they reached out to find out why I was not satisfied is good CX.

Resposta da CO2 YOU
Great service from CO2
I have been ordering from CO2 now for well over 2 years and the service has been impeccable, even when I have asked for my order to be delayed by a month, as I am alone and had not finished all my cylinders, they were very understanding, great service to my door.

Resposta da CO2 YOU
Always so quick and pleasant to deal…
Always so quick and pleasant to deal with!

Resposta da CO2 YOU
Good price there delivery people hit…
Good price there delivery people hit and miss due on 1 day get it 3 days later

Resposta da CO2 YOU
Perfect suppliers of CO2!
Perfect suppliers. Never a problem. Customer service are always super helpful too.

Resposta da CO2 YOU
Great customer service
Any problems are fixed in a timely, friendly way. Great customer service is important, and CO2 YOU's customer service is great.

Resposta da CO2 YOU
CO2 exchange
Exchange of canisters was, as usual, smooth and hassle free so I am very satisfied with the service I received .

Resposta da CO2 YOU
Great service
Great service . On time and the options to vary delivery dates . More than happy

Resposta da CO2 YOU
Brilliant
The communications are always super friendly, responsive and helpful. The product is fantastic, too. So pleased we found them.

Resposta da CO2 YOU
Great CO2 refill option
Great CO2 refill option, eco friendly and swift ordering. And swift and friendly customer support service.

Resposta da CO2 YOU
Excellent service
Excellent service, customer support and communications.
Delivery brilliant
Would highly recommend

Resposta da CO2 YOU
Excellent door to door delivery service…Door to door and no hassle
Excellent door to door delivery service at the same price as its main competitor. Great value!

Resposta da CO2 YOU
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







