CO2 YOU Avaliações 

1.792
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Customer service is fab. They messaged me on WhatsApp to tell me my renewal was due and asked if I wanted any changes / to delay it. I had messed up and needed a different cylinder type. A few mess... Ver mais

Avaliado com 5 de um total de 5 estrelas

CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Ver mais

Avaliado com 5 de um total de 5 estrelas

It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Ver mais

Avaliado com 5 de um total de 5 estrelas

Carbon dioxide is part of our experience, every second of our Iives. Yet unlike CO2YOU, we can’t get it into a bottle under pressure. They do the engineering bit really well, with a sleekly reliable p... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 70% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.792)

381 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer experience

Whilst looking for a more sustainable solution for renewable CO2 cylinders we were recommended to try CO2 You. It was great to their website that provided options that met our need for cylinders to be ordered as required, and that the cylinders could be reused rather than sent to recycling centres. It was also wonderful to find out that their delivery method was also sustainable. Our delivery arrived on time and we were assisted in also being able to arrange the collection of our empty cylinders that were previously difficult to recycle.

9 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for taking the time to leave us a review Phillip, and we're so happy to hear that our sustainability principles stand out to you. This has been foundational to how we've built the business, but we know it's important to our customers that sustainability isn't at the compromise of convenience. Thanks for being part of our Bubble Head community!

Avaliado com 5 de um total de 5 estrelas

Always deliver on time, low cost and with a smile

CO2 YOU is a great business. So much cheaper than "you know who". Customer service is second to none and any questions they are always quick to respond. If you are looking for low cost fizz than this is the way to go. I am never disappointed by their service, they always deliver on time and with a smile. I wish more businesses had your model. Thanks

22 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Wow thanks Debbie! We're thrilled to hear this, and it's great to know our hassle-free deliveries are working so well for you. Thank you for taking the time to leave us a review, and enjoy your bubbles!

Avaliado com 5 de um total de 5 estrelas

Just started using them

Just started using them, has my second delivery all good excellent service so far.

22 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for taking the time to review us Ian, and it's great to hear the doorstep deliveries and collections are working seamlessly for you. Our customer service team are just an email away if you need any support at any point. Enjoy your bubbles!

Avaliado com 5 de um total de 5 estrelas

Excellence personified

Excellence personified. Able to re-arrange delivery day with no issues. Ease of exchange. Knowledgeable delivery driver.

2 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for taking the time to leave us a review Abigael, we're very happy to hear your delivery was hassle-free and straightforward. Enjoy your bubbles!

Avaliado com 1 de um total de 5 estrelas

Gaslighting instead of customer service

Edited after response - they’re glad I had to end my holiday sooner to get home in time to get the gas I asked not to be dispatched until 2 days later. I’ve found a cheaper no subscription service that lets me control when I get my gas replacements, so as soon as I’ve worked through this gas, I’m cancelling.

After an initial issue with the delivery guy unpacking the bottles prior to delivery, I have been happy with the convenience of the deliveries until this time. The system is that you get a WhatsApp message to ask if the dispatch date is suitable (initially I assumed this was the day I would get the bottles, however, they have always arrived between 1 and 3 days later. If you click yes, that’s the job done - you get an email to let you know the bottles will be on the way on the specific date. This time, however, the date didn’t work for me as I was going to be on holiday. I clicked no, expecting to be offered an alternative, however I had to log into my account to change the date. I did so. I then got an email saying the bottles would be on the way on the original date. I wrote an email to the company and explained the problem but was told that it would be OK, I would receive the bottles on the day I’d selected. I was slightly (rightly) concerned, but figured they knew what they were doing. I then got an email on the morning after the ‘it’s on the way’ date saying the switch would happen that day. Luckily the last leg of the holiday was close enough for us to get home in time.

I wrote to complain about the mess and was first told it was the delivery company who were in error, and most recently the company are blaming me because in the midst of my holiday I used the word delivery instead of dispatch. The fact that I explained the process seems irrelevant. It seems they specialise in gaslighting as well as selling gas.

17 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Hi Jo, thank you for taking the time to share this feedback and we're sorry to hear this has been the experience. This isn't up to scratch on our part, and it isn't the service we want anyone to have. We're going to use this feedback to review our steps and ensure you (or other customers) don't experience this in the future. Hassle-free deliveries and collections from your doorstep are our core principle at CO2 YOU, so getting this right every time is imperative. We're relieved to hear that you were back in time to receive your delivery, and we hope you enjoy your bubbles 🫧

Avaliado com 5 de um total de 5 estrelas

Really good customer service

Really good customer service - helpful and knowledgeable.

6 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Hi Cordelia, thank you so much for taking the time to leave us a review and sharing your experience. We're thrilled to hear our customer service team were supportive. Enjoy your bubbles!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, reliable and flexible delivery of a good product. No complaints at all. Thanks.

13 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Great to hear Emma! We're glad the hassle-free deliveries and our customer service support are working perfectly for you 🫧

Avaliado com 5 de um total de 5 estrelas

Customer service is a 10/10

Customer service is a 10/10. Product is a 10. Small, independent and local is win.

Thought I had issues with the gas cylinders itself, which they informed me on what to check (gas bottles being x weight + seals of machine). Turns out the seals of the bottles had gone missing.

The fact they reached out to find out why I was not satisfied is good CX.

9 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks so much for taking the time to leave us a review Linh and share your experience, we're really happy to hear our customer service team have been supportive and helped resolve this for you. Like you say, as a small business it's customers like you who help us grow so thank you! 🫧

Avaliado com 5 de um total de 5 estrelas

Great service from CO2

I have been ordering from CO2 now for well over 2 years and the service has been impeccable, even when I have asked for my order to be delayed by a month, as I am alone and had not finished all my cylinders, they were very understanding, great service to my door.

11 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks Thomas, great to hear everything's hassle-free and subscriptions are running smoothly for you even with date changes! 🫧

Avaliado com 5 de um total de 5 estrelas

Good price there delivery people hit…

Good price there delivery people hit and miss due on 1 day get it 3 days later

1 de maio de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Hi Janice, great to hear! If ever you need more support with deliveries, give our customer service team a call or drop them an email refill@co2you.com - we're always on hand to help out 🫧

Avaliado com 5 de um total de 5 estrelas

Perfect suppliers of CO2!

Perfect suppliers. Never a problem. Customer service are always super helpful too.

8 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks for taking the time to leave us a review, so happy to hear it's all hassle-free and running smoothly for you 🫧

Avaliado com 5 de um total de 5 estrelas

Great customer service

Any problems are fixed in a timely, friendly way. Great customer service is important, and CO2 YOU's customer service is great.

8 de julho de 2025
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks so much! Our customer service team will be thrilled to hear this 🫧

Avaliado com 5 de um total de 5 estrelas

CO2 exchange

Exchange of canisters was, as usual, smooth and hassle free so I am very satisfied with the service I received .

6 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Great news - thanks Ann! 🫧

Avaliado com 5 de um total de 5 estrelas

Great service

Great service . On time and the options to vary delivery dates . More than happy

1 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks Darren! We're glad our team can support you with the flexibility, and hassle-free deliveries 🫧

Avaliado com 5 de um total de 5 estrelas

Brilliant

The communications are always super friendly, responsive and helpful. The product is fantastic, too. So pleased we found them.

26 de junho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Thanks Anne, it's great to hear everything's working well for you. This is exactly the service we like to deliver! 🫧

Avaliado com 5 de um total de 5 estrelas

Great CO2 refill option

Great CO2 refill option, eco friendly and swift ordering. And swift and friendly customer support service.

10 de junho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Fantastic! Thanks for taking the time to leave a review, it's great to hear you're loving everything about CO2 YOU including our sustainability principles 🫧

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, customer support and communications.
Delivery brilliant
Would highly recommend

8 de julho de 2026
Avaliação não solicitada
logotipo da CO2 YOU

Resposta da CO2 YOU

Fab - thanks Eddie! Glad to hear deliveries and customer service are nailing it for you. 🫧

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