Cocojewelry Avaliações 

351
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

351 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(351)

308 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Avoid this company

Was sent the wrong colour when ordered different colours for the ring as it was a mother and daughter one with being told I could send it back and get a full refund even with returning it costing £15 . To then have some rude customer service and not helpful service.
I would not recommend this company and to stay well clear from it

18 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered 5 personalized bracelets

I ordered 5 personalized bracelets. Initially I was pleased with 4 of them. I reached out to customer service and they were quick to resolve the one I wasn't liking as much.

I would definitely recommend Love Coco Jewelry and use them again

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have not received my order

I have not received my order
Cat Mother Birthstone Bracelet
Silver
Part of "Cat Mother Birthstone Bracelet"
Please give me
Update on status
I can longer track since it has arrived from China

25 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

I ordered it with the initials L &S you…

I ordered it with the initials L &S you put a lowercase L and an S so that it looks like S and I. That is not what I wanted. I wanted uppercase L if need be a lowercase S cause it still looks like an S what can you do for me?

23 de outubro de 2025
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, We’re really sorry to hear that the item you received wasn’t what you were expecting — that’s never the experience we want for our customers. We’ve responded to your email and are currently waiting for your order information so we can send out a replacement package as soon as possible.
We truly appreciate your patience and the chance to make this right.

Avaliado com 1 de um total de 5 estrelas

HERE WE GO AGAIN

I received an email stating I placed an order for 2 items totaling 51.99 on Nov. 4, 2025. I immediately emailed stating I did not place any order. It did not show what card was charged, only said manual. I immediately locked my cards so no charges could be taken. I have since set Sarah Pelea at info@ lovecocojewelry 7 times. SEVEN. I asked to cancel the order 4 times. They were unresponsive I then got an email it was shipped. I emailed said person at said email 2 more times. They were unresponsive. I sent a final email requesting to return like they require informing them they made a mistake, I don't want their crappy merchandise, that the difficult time they gave me in the past the first and only time I purchased something from them, was returned. I got the run around for 6 weeks. I'd never use them again. THIS COMPANY IS A JOKE. POOR CUSTOMER SERVICE. NEVER RESPONDS TO ISSUES. THERE IS NO PHONE NUMBER TO CALL. AWFUL COMPANY.

4 de novembro de 2025
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Jennifer. Thank you for sharing your feedback. We understand your concerns and have responded to your email regarding the recent order.

Please know that the item you received was sent as a gesture of goodwill, at no cost to you, in response to the inconvenience you experienced previously. We value our customers and wanted to take this opportunity to make things right.

If you have any further questions or need assistance, feel free to reach out to us directly.

Avaliado com 3 de um total de 5 estrelas

Pretty but smaller than expected

I received my order quickly. However I was disappointed with the size of the child stones as you can barely see the color. I wish the child stones were a bit larger so they would truly complement the larger stone.

20 de outubro de 2025
Avaliado com 4 de um total de 5 estrelas

The Experience what's good

The Experience what's good? The only thing I didn't like. Was when I purchased something for 10 bucks? That turned me $6 for shipping and handling. How much happens when I just paid,

19 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

I have yet to receive my item

I have yet to receive my item

19 de outubro de 2025
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, We’re very sorry to hear that you haven’t received your order. Please contact us at info@lovecocojewelry.com and provide your order details, so we can check the status and assist you right away. Thank you for bringing this to our attention — we’ll do our best to resolve it quickly!

Avaliado com 4 de um total de 5 estrelas

Worth the wait

My order took longer than expected to receive. But when I reached out to customer service, they made it right. And the product is adorable and well made! Worth the wait

17 de outubro de 2025
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Kristen. We’re very sorry about the delay with your order. We’ve just sent you an email with an update and tracking details. Please check your inbox (and spam folder, just in case). Thank you for your patience and understanding!

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